This career summary outlines the candidate's experience spanning over 20 years working in various IT roles including quality control chemist, IT director, project manager, and business analyst. They have managed large-scale implementations and projects across multiple industries. Their experience includes overseeing disaster recovery, infrastructure upgrades, system consolidations, and leading teams through acquisitions and mergers. Their goal is to utilize technology and strategic planning to increase organizational profitability and customer satisfaction.

1. Career Summary
I beganmy careeras a qualitycontrol chemist.Atthattime,I starteddevelopinglabapplications
utilizingFoxproandelectedtomove my focus intoInformationTechnology.
Duringmy career,I have functionedineveryroll withinIT(fromHelp desk toDirectorof IT (CIO).
AfterHurricane Katrina,Imovedto New OrleanstohelpTouroInfirmaryrecoverfromthe devastation
and movedintoa ProjectManagementrole whenthe ITstaff was outsourcedto Siemens.
My future careergoalsare to continue tofunctioninan IT Leadershipand/orProjectManagementrole .
What I bring to an Organization
My primarygoal isto ensure that an Organizationhas the toolsand technologynecessarytoachieve
higherprofitabilityandcustomersatisfaction.Thiscanbe accomplishedbystandardizationof processes,
maximumutilizationof resources(technologyandstaffing) andstrategicplanningforfuture initiatives
to obtain maximumROI.
Noteworthy Career Achievements
Sheridan Healthcorp
 Managed the implementationof ICD-10compliance.ThisrequiredICD-10readinessverification
of all software,(internal andexternal),interfaces,andclaimsprocessingandsubmission.
 Managed the developmentof Personnel managementforms.ThisrequiredextensiveLawson
cleanup,coordinationwithmultiplevendors,andintegrationof multiple systems.
HCA (East Florida Division – IT&S)
 Developed andimplementIT&Sprojectmanagementprocessanddocumentation standardsfor
the division.
 Consolidatedall vendor,software,andserverinformationtopopulate software anddisaster
recoverysystems.
 SuccessfullycompletedRALSimplementation,ScriptRx implementation,andstartedmajor
initiativetodevelopthe “hospital of the future”whichwouldintegrate multiple systems
togethertoprovide real-time metricsreportingof patientstatusandlocation.
OFFICE DEPOT
Functionedin 5 differentPMpositions (SKU,COGS,GSO,PB,EComm Ops) as part of the Max/Depot
acquisition/merger.Utilizedwaterfall/agile/scruml/sixsigma/PMIprojectmethodologies
Areasof focus:
 Communication –throughall channels(Corporate andStore Level)
 Merchandising(SKU/VendorHarm, Inventory
 Retail (Store conversion,Signage,Inventory)
 Inventory(Stock,Virtual,Consign)
 SupplyChain(Warehousing,Inventory)
 Marketing(Messagingtocustomers,Promotions,Loyalty)
 CustomerService (Processes,FAQs(internal/external),Orderhistory,UserDemo)

2.  Finance (Tax Exemption,Saleof legal entity, merge of financial systems/processes)
 Website development(Cobranding,Loyalty,Functionality,CustomerExperience)
 Mobile development
Designatedproject/communication/teamleadandtrainer,MSProjectplanleader.
Developedmultipleformswhichbecame corporate standarddocumentation.
Developedextensiverelationshipswithall departmentswhichallowedme tomove tasksthroughthe
systemat an acceleratedrate.
TOURO INFIRMARY / SIEMENS
In additiontobeingthe site’sonlyProjectManager,Ialsofunctionedinthe followingroles:
 ProjectManager
 Mainframe manager
 Technical writer
 IT trainer
 HIPAA securityofficer
 AuditCoordinator
 Backup network/exchange administrator
 BusinessAnalyst
 Program Analyst
 DisasterRecoveryManager
 HAMradio operator
WhenI firstjoinedTouro,theyhadbeeninan IT auditfor four months.Resolvedall issuesinone
month.Each auditin subsequentyearstooklessthanone hour.
Ledthe acquisitionandmergerof TouroIT to Siemens.Thisrequiredredesignof CRMprocess,
relocationof Operationsteamsandprocesses,redesignof networkinfrastructure,staff elimination,and
extensive trainingof repurposedstaff.
Receivedcorporate “You’ve InspiredMe”awardforgoingabove and beyondstandardexpectations.
Conductedquarterlytrainingof all ITstaff onIT processesand corporate initiatives.
Increasedsite’shelpdeskfirstcall resolutionfrom16% to 47%.
Reduced mainframe tapesfrom5,000 to 500, shortened day-endprocessingfrom12 hours to 6 hours,
and reducedprintedreportgenerationby90%.
Conductedanalysisof all SiemensUSsites toidentifyeffects of conversionof helpdesktoIndia. Aspart
of thisanalysis,Iidentifiedmultiple trouble sitesseveral monthsbefore theybecameanissue sothat
proactive remediationcouldbe taken.

3. Developedacomprehensive staffing resource capacityanalysisplanthatshowedutilizationof eachstaff
memberbyprojectbyday/week/month (thisbecame acorporate bestpractice).
Developedcorporate BestPracticesonCustomer Service FirstCall Resolution andProject
Resource/Capacityplanning.
Redesignedall Siemenscorporate standardpracticesfor Site/IT.
Sentto various newacquisition sitestoconductextensivedisasterrecoveryreadiness assessments.
Implementednew processesatthese sitesandconducteddisasterrecovery drillstodetermine
readiness.
Sentto various newacquisition sitestoreview,consolidateandstandardize all CRMdocumentationand
assistwiththe transitiontoremote customerservice operations.
Consolidatedandstandardizedall ITdocumentation,vendorcontracts, andtestingprocedures.
ServedasHIPAA SecurityOfficeranddevelopedall hospital HIPAA securitypolicies.
LedARRA/Meaningful Use Initiativesforthe entire lifecycle of the implementationswhichresultedin$7
millioningovernmentfunding.
FacilitatedandguidedMSExchange/Active Directoryconsolidationandstandardization,resultingin
eliminationof over1,500 network/telecom/mainframe accounts.
Managed the implementationof numerousprojects,including:Medhost,SoarianClinicals,SoftLab,
SoftMed,Lawson,Innovian,MAK,CPOE,DSS/EDM,andHIE.
Assistedwiththe replacementof core SAN’s,domainservers,andPBX.
MEMPHIS MANAGED CARE CORPORATION (TLC)
Favorite project:RedesignedDiamond750systemto meetcorporate needsandoversaw system
developmentof newcode andprocesses.
Ledthe infrastructure buildof newserverroomwithremote backup/hotswapcapabilities.
Ledthe infrastructure deploymentof Nortel PBXsystem.
Setand enforcedstandardcodingof all applicationsusedatthe site.
Assistedinthe infrastructure redesign of CRMwork area,applications,andescalationprocedures.
Oversawthe developmentof acomprehensive datawarehouse/dataminingsystemwritteninSQL/VB.
Improved monthlydatatransferwithstate.Originalprocesstook 2weeks andreduced itto 1 day.
Replacedmainframe server,core servers,PBX.

4. OMNI-CARE
Broughtapplicationcodinginhouse and replaced corporate developmentteam(savingcompanyover
$1M annually)
Eliminated3monthbacklogof claimsprocessingin1 month.
RedesignedPBX operations andfunctionality.