Michael Souza is seeking a career in finance with opportunities for advancement. He has over 5 years of experience in healthcare, including as an Epic HIM Business Analyst and Instructional Designer at SouthCoast Health Systems, where he supported various Epic applications and trained users. Previously, he worked as an Epic trainer and in food and nutrition services. Souza has a Bachelor's degree in Finance and Economics from UMass Dartmouth and is skilled in Microsoft applications, writing, presentations and interpersonal skills. He provides references from current and former managers and supervisors.

1. Michael Souza
New Bedford, MA 02745
Email: Msouza4@umassd.edu
Job Objective
Finance graduate withambition,provenleadershipskills,highlevelof responsibility,and
excellentcommunicationskills.Aspire toobtain,maintain,andthrive inafinancial careerwhichwill
containmanyadvancementopportunities.
Experience
 Epic HIMBusinessAnalyst/Instructional Designer January 2016 - Present
o SouthCoastHealthSystems
 CertifiedinfourHIMapplications
o Coding,Release of Information,Identity,&Deficiency
Tracking
 BusinessAnalyst
 SupportEpic HIMand act as the liaisonbetweenourMedical
Recordsand Management InformationSystemsdepartments.
 Responsible forprojectmanagingandsupportingthe
organizationthroughmajorbusinesssystem/application
implementations,re-engineering,andupgrades.
 Provide systemsupport,enhancements,modifications,and
upgradesthrough requestanalysis,developingsystem
requirements,designingsolutionsandrecommendationsforthe
evaluation of enterprise applicationsstrategies
 Instructional Designer
 Supportnew employeesandexistingendusersbydevelopment
and deploymentof trainingmaterialrelatedtoEpic'sHIM
applications
 Responsible forall aspects of training,including:training
environmentbuild,testingandmaintenance,curriculumdesign,
course materials,jobaids,andorganization-wide training.
 Epic CredentialedTrainer/EMR SupportSpecialist June2015 – December 2015
o SouthCoastHospital Group
 CredentialedinResolute Professional Billing
 Entering,tracking,reviewing,&editing charges,visits,&
encountersinEpic
 Train endusersinProfessionalBillingaspectof EpicComputerSoftware
 Manual Charge Entry, Charge Review,Claims,&Insurance
Follow Up
 Torch TrainingSpecialist
 Manage & MaintainTorch system
o Manage creditsforendusers
o Create/EditBlendedPrograms,LearningPlans,&
Classroomcourses
o Create & manage endusersaccounts
o Create & manage assessments
o Build& run reports

2. o Communicate &escalate systemissueswithTorchstaff
 Communicate efficientlywith organization staff
 Epic Data SecuritySupport
 SupportGo-Live
o Consult& collaborate withEpicDataSecurityAnalysts
o Consult& collaborate withendusersto verifytraining,
access,& otherneeds
o Follow vendoridentification&review policies and
procedurestoactivate users
o Provide daytoday supportmaintainingissuesin
trackingsystemswhile complyingwithescalation&
change control procedures
o Provide supportforapplications&coordinate withthe
appropriate teams
 Manage & facilitate printingprocessthroughouttrainingsites
 Food& NutritionService Worker September2010 – March 2015
o SouthCoastHospital Group
 Communicate efficientlywithhospital patients
 Responsible forpreparingmeals&checkfor accuracy withpatientdiets
 Assistteamleader
Education
 Universityof MassachusettsDartmouth Fall 2010 – Fall 2014
o Bachelorof Science,Finance major&Economicsminor
 Studyingthe differentaspectsof Finance andEconomics
o Minor inEconomics,specializing withMicro&Macro Economics
o Major in Finance,includingbutnotlimitedto: Investments,
Managerial Financing,&Financial Statements
 GreaterNewBedfordRegional Vocational Technical HighSchool Fall2006 – Spring 2010
o HighSchool Diploma
 Studiedhighlevel of mathematics
 Captainof VarsityBasketball Team
 Memberof National HonorSociety
 AwardedAbigail AdamsScholarship
 Volunteered inYouthPrograms
Special Skills
 CredentialedinEpicComputerSoftware
o ProfessionalBilling
o Torch Trainingexpertise
 TrainedinMicrosoftApplications
o CompletedadvancedMIScourses

3.  Advanced inprofessional writing&presentations
o Completedspecializedcoursesinthese areas
 Highlevel of interpersonal skills
 Superbtime managementskills
References
 Michele Cordova
o Epic TrainingManagerat SouthcoastHealth
o Work #: By Request
o Professionalreference
 VenkataPaturi
o Manager of Food & NutritionServicesat St.Luke’sHospital
o Work #: By Request
o Professionalreference
 Jeff Brito
o Team LeaderinFood& NutritionServicesatSt.Luke’sHospital
o Cell #: By Request
o Professional&personal reference
 Ron Frenette
o Investigatorforthe DistrictAttorney’sOffice of Bristol County
o Home #: By Request
o Personal reference