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DANIELSON DICKEY
Paramount View Condominiums, Petaling Jaya, Selangor,Malaysia ■
+60172717103 ■ c_ddickey@yahoo.com
CAREER OBJECTIVES
 To gain a solid foundation in electrical and electronics engineering in a private
corporate environment where my experience in analysis, design, implementation and
testing of software systems would highly contribute to the company’s industry
projects’ success.
 To utilize my technical knowledge and problem solving skills in fulfilling my career
and organization’s objectives, as well as to synergize my efforts with the
organization’s vision and mission in achieving my goal and to work in an innovative
and competitive world.
PROFESSIONAL EXPERIENCE
SINGAPORE TELECOMMUNICATIONS, Sudong, Klang, Malaysia 2013- Present
Customer Care Consultant
 Handle incoming calls from customers on general service inquiries, complaints, billing
questions and payment extension/service requests.
 Calm angry callers, repair trust, locate resources for problem resolution and proposed best-
option solutions for customers.
 Interface daily with internal partners in the various departments of the organization to provide
quality service and customer satisfaction.
 Manage high-volume workload during call surge, resulting from product launches as well as
follow ups on customer requests.
 Resolve an average of 350 inquiries as well as disputes in any given week and met
performance benchmarks in all areas.
 Completed mobile post-paid general inquiry training to learn ways to deliver product
knowledge and customer satisfaction.
ACADEMIC QUALIFICATIONS
Bachelor of Engineering (Honours): Electrical & Electronics Engineering May 2013
UNIVERSITY OF EAST LONDON, UNITED KINGDOM
Award Classification:
Second Class (Lower Division) Honours
Relevant Courses:
Analogue & Digital Electronics, Circuit Theory, Electronics & Digital Principles, Analogue
& Digital communications, Control & Electrical Systems, Digital Signal Processing,
Communication Circuits, Software Engineering & Microprocessor Systems, Embedded
Systems & IC Design, Control Systems Design and Engineering Computing.

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Achievements:
 Successfully designed an RFID Power meter displaying the control of electricity supply to a
load using an RFID system, two micro-controllers and an electric light bulb for my final year
project requirement. Simulation and PCB designs were done using the Proteus, MikroC,
ExpressSCH and ExpressPCB software.
 Co-developed an electronic trainer kit consisting of low & high pass filters, operational
amplifiers, lie detector and Analogue to Digital conversion kits. This project facilitated in my
interpersonal, technical and team player skills development.
Foundation in Science May 2008
UCSI UNIVERSITY, MALAYSIA
SKILLS & PERSONAL QUALITIES
Skills
 Familiar with C, C++ and Visual Basic Programming Languages.
 Competency in digital and analogue circuit designs and simulation software e.g. Proteus and
Pspice, expressSCH and PCB, Altera Quartus II, Matlab, Mikro C and Intel Microprocessor.
 Conversant with Microsoft Office Tools such as Word, Excel, Power Point etc.
 Good writing, communication and speaking skills in English Language and Bahasa Melayu
(Malay Language).
 reading design specifications and technical drawings
Personal Qualities
 An excellent team player, fast learner, flexible, adaptive and uses initiative.
 A natural competitor with strong interpersonal skills who enjoys an environment of constant
challenge.
 Dedicated, focused and able to prioritize and complete multiple tasks and follow through to
achieve project goals.
REFEREES
Mrs. Aliagirisamy Mukil Mrs. Patricia N. Dickey
Lecturer in Engineering Medical Records Officer
Stamford College,
Petaling Jaya Selangor, Malaysia.
Mini Health Centre; Mile 3 Diobu,
Port Harcourt Rivers state, Nigeria.
Tel: +60102660487 Tel: +2348036735094
Email: mukil_agaran@yahoo.com