Effective and clear communicator, positive influence to a team, responsible worker and problem solver.

1. CHRISTIAN SPRIGGS
Capitalc321@yahoo.com  732-688-1478  B3 Lincoln lane  Dayton, New Jersey 08810
PROFESSIONALEXPERIENCE
HORIZON BLUE CROSS BLUE SHIELD OF NJ August 3, 2015- Present
CUSTOMER SERVICE REPRESENTATIVE Wall, New Jersey
 Investigated and resolved complicated issues on the Escalation team, which are a few agents assigned to
take repeat callers or prolonged problems. Pacifying these callers and restoring confidence to members by
assuring responsibility to the end of an issue.
 Impactful teammate,constantly providing a positive atmosphere by complimenting others work, sharing
knowledge or creating dialogue for unclear matters and engaging team members through the day. Passionate
about lifting the energy levels and spirits of coworkers. Volunteering to fill the needs of other departments
as a trainer and assisted in answering calls for another department.
 Assists in clarifying billing issues by reconciling accounts. Knowledgeable of internal practices and
resourceful in handling account errors.
 Adhering to the Horizon recording systems that measure promptness and actual work hours in a day.
Communicating to management if there is an issue that might cause confusion in a productive day.
SUNSTATES SECURITY March 2011 – July 2015
SUPERVISOR SECURITY OFFICER Plainsboro, New Jersey
 A leader, whom built a unified team that provided great service. Inspired the team through vision which
guided workers behaviors toward excellence.
 Effectively communicated and fostered good relations with Sunstates management, the client’s management
and staff. Thereby,successfully completing assignments and implementing procedures or requests. Also,
promptly, updating each management in a myriad of ways such as emails, meetings, phone calls and faxes.
 Exceeded client expectations by proactivity and enhancing plans.
 Team oriented individual that enhanced the client’s service by creating new methods to efficiently perform
routine tasks. Included Microsoft Excel with vlookup and macros to simplify the receptionist’s tasks.
 Contributed to an affable lobby and assisted the receptionist in greeting everyone.
YMCA June 2006 – August 2008
LEAD CAMP COUNSELOR South Brunswick, New Jersey
 Executed the daily game plan for the kids and established goals with the managerial staff.
 Accomplished camp counselor and athletic instructor. Organized and lead fun activities for children.
NEW DESTINY FAMILY WORSHIP CENTER (1987-Present) Reared - Current devoted member
YOUNG ADULT LEADER North Brunswick, New Jersey
 A servant leader for the young adult group named “YARC’s”. Restored and inspired the “YARC”
committee. Convened with leadership every month for progress reports and training in leadership.

2. EDUCATION AND TRAINING
MONTCLAIR STATE UNIVERSITYBUSINESS MANAGEMENT MAJOR Completion in August 2015
BASIC AND ADVANCED EXCEL, GOSKILLS.COM Certificate of Completion January 2015
4TH
ANNUAL LEADERSHIP INSTITUTE Certificate of Completion 2014
ACCOMPLISHMENTS AND SELECTED PROJECTS
 2014 Industry Champion of The Business Strategy Game: It is an online class where groups act as a
retailer/manufacturer. Filled the role of COO finding cost issues, analyzing competition’s competencies,
managed inventory and implemented strategies to maximize profits.
 In 2012’s Sunstates newsletter edition, it recognized the leadership demonstrated during the Hurricane
Sandy Storm. Despite the loss of communication and on site management, we performed our services. The
preparation and organization fostered composure, as well as confidence.
 Organized and led recreational basketball, as well as football teams.
 Wrote a book in August 2015, How Did I End Up Here? An inspirational and spiritual book about my
experience of overcoming failure.