Valeri M. Dunn is seeking a position in human services and has over 15 years of experience in related fields such as child protective services, housing assistance programs, and crisis hotline counseling. She has a proven track record of strategic planning, investigation, counseling, training, and interacting with individuals and groups. Her professional experience includes conducting background checks and determining eligibility for housing assistance programs. She is recognized for her strong communication skills and ability to establish rapport while working under tight deadlines.

1. Valeri M. Dunn
Houston, TX ~ msvaldunn@gmail.com ~ PH. 305-915-5991
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Creative and innovative human services professionalseeking a position in a challenging and progressive environment. Proven t rack
record in strategic planning, investigation, counseling,training, organizing, and interacting with individuals and groups at all
organizational levels. Recognized for strong communication skills with the ability to establish genuine rapport. Known for th riving in
high-pressure environments, balancing priorities and meeting tight deadlines
ProfessionalExperience
CoreStaff Services - Houston, TX - June-2016 - Present
United Airlines Assignment – Human Resources Background Clearance Team
Conducted verification of employment, education,motor vehicle reports and criminal history
Prepared United States PostalService documentation for Federal Clearances
Worked with recruiters under tight deadlines to transition new employees
Determined what checks were required as part of United’s Background Investigation
Prepared daily reports on new hire clearance
Maintained spreadsheets and documentation for reporting
Texas Department of Family and Protective Services - Houston, TX - June 2014 - August 2015
InvestigatorSpecialist
Investigated allegations of child abuse or neglect and taking the necessary steps to protect children
Testified in court and preparing comprehensive reports of investigative findings that support recommendations to the court
Served as liaison to social service agencies, schools,local law enforcement agencies, and attorneys
Worked under constant deadlines that require prioritizing efforts and flexible work hours
Determined if there is a risk of abuse or neglect in the future.
Maintained a balance of objectivity and empathy for families living in stressfuland crisis situations
Quadel Consulting, Miami-Dade Housing Choice Voucher Program - Miami, FL - March 2009 – April 2011
Housing Specialist
Determined eligibility for housing participants to ensure compliance with Miami-Dade Housing Program and HUD
Reviewed and analyzed current and previous financial information and household composition
Computed Housing Assistance Payments
Conducted group information sessions educating participants on housing programrequirements
Prepared performance results daily to report statistics and work load progress
Obtained current, third party verification in accordance with program requirements and procedures
2-1-1 Broward - Fort Lauderdale, FL - May 2006 – December 2009
2-1-1 Big Bend - Tallahassee, FL - May 2000 – October 2003
Crisis Hotline Counselor Off-Site Supervisor, Training Staff
Hotline Counseling, suicide prevention and intervention, parenting, HIV/AIDS, mental health, and substance abuse
Managed shifts to ensure continuity of hotline services
Provided referrals for community resources available to clients
Assisted high risk callers with crisis intervention and case management referrals
Assisted Training Director with facilitating training sessions fornew volunteers
Assisted in the development of training materials
Assisted counselors with high risk calls and organized crisis intervention
DeKalb Department of Family and Children Services - Atlanta, GA November 2003 – June 2005
Social Services Case Manager, Child Protective Services
Investigated allegations of child abuse,neglect, and endangerment while maintaining caseloads of 100 families
Assisted in transitioning children in to foster care
Identified resources in the community to assist in resolving family crises
Assisted families with setting goals and safety plans to ensure child protection
Assisted fosterchildren aging out of the systemto transition to post fostercare living
Coordinated job training, life skills, and college prep workshops for Independent Living Program participants
Education
Florida State University, Tallahassee, FL ~ Bachelor’s Degree in Social Work – 2003