Stephen Pineda has over 5 years of experience in administrative, case management, and behavioral health roles. He has worked as an immigration case manager, employment and training advisor, behavioral specialist, and corrections/mental health specialist. Pineda has a Bachelor's degree in Sociology and is bilingual in English and Spanish. He has skills in various software programs, customer relationship management systems, and received mental health first aid training.

1. Stephen Xavier Pineda
Administrative Program Manager
stephen.pineda92@gmail.com
619-977-5371
WORK EXPERIENCE
03/2018 – 02/2019
Immigration Case Manager
Libre By Nexus
Analyzed and managed operational pick ups for detainees scheduled for release from U.S. ICE
Detention facilities nationwide based on territory needs of the company. Maintaining ties with
Detention facilities o cers in e orts to receive release destination and time information.
Assuring release of scheduled detainee based on bond order (I-352) and exercising great
communication and decision-making upon any complications that may arise during a release.
Designing nancial contractual agreements with cosigners and participants in e orts to aid in a
participant's release on bond from U.S. Immigration and Customs Enforcement (ICE) custody
Implemented GPS tracking device unit on all our participants in e orts to secure the bond and/or
to be removed once client has collateralize at 80%, paid in full 100% of their bond and/or
completed contractual agreement.
Oversee programs such as ICE Inmate Locator (Alien Veri er/ Detention con rmer), Google
Maps (Home Veri er), Greyhound.com (Bus Ticket Sales), Light Speed Point of Sale (Accounting
So ware), USPS (Address Veri er), and Capsule (Client Management Database)
Capitalizing on lucrative revenue opportunities and goals for the company such as processing new
client orientations from incoming calls, following up and collecting monthly program payments
through both incoming/outgoing calls, and creating case notes to document daily interactions
with clients: cosigners/participants/references through Capsule (Our Client Management
Database).
10/2016 – 03/2018
Employment & Training Advisor
Public Consulting Group (PCG)
Designing and developing Welfare-to-Work plans for participants, such as determining and
assigning work activities, educational and training programs. Conduct assessments for barriers
and skills such as education level, work history, substance abuse history, disabilities, etc.
Excelling in signing new plans and over achieving quota, in addition to account managing a
caseload of over 80+ clients.
Providing exceptional quality case management for Welfare-to-Work participants to ensure them
in transitioning from government assistance to self-su ciency.
Determining eligibility and assisting with the need for supportive services, including child care,
transportation, and ancillary services. Monitoring and recording monthly progress to enforce
compliance with county program regulations and participant attendance level at assigned work
activities.
07/2015 – 06/2016
Behavioral Specialist
Institute for Behavioral Health (IBH)
Specializing in the therapy of Applied Behavioral Analysis (ABA) with clients marked in the
Autism Spectrum Disorders.
Providing client-speci c programs and activities for therapy in order to further their progress and
correct the client's psychological and social challenges.
Analyzing a client's home environment to discover ways on how to build natural rapport and
assess reinforcers in impact to gain/sustain positive behavior.
10/2013 – 08/2016
Corrections/Mental Health Specialist
Starting Gate Educational Services (SGES)
Aiding in the transportation of emotionally disturbed students from home to school and vice
versa, while enforcing vehicle safety protocols at all times.
Supervising and maintaining counseling strategies to build dynamics on campus with students
a icted with trauma conditions, learning disabilities, and autism.
Redirecting students verbally into an improved path away from negative behaviors and
environments of anger, physical violence, sexually abused, suicide, and illegal drug substances.
EDUCATION
Bachelor of Arts (B.A.) Sociology
University of California, Riverside
Extracurricular Activities
Kappa Sigma Fraternity (Sigma Upsilon)
Event Planning: Developed social workshops for the
brotherhood on communication skills and morale building.
Collaborated with club organizations and sororities to
promote social relations.
Cross-Campus Partnership: Pioneered relationships with
neighboring college campus; CSU San Bernardino & their
social organizations.
SKILLS
LinkedIn Bi-Lingual: English and Spanish
Open O ce Suite Adobe Suite Dropbox
Microso O ce Suite: Word, Excel, PowerPoint, One
Note, and Publisher
(CRM) Customer Relationship Management Systems
Google Drive
CERTIFICATES
Mental Health First Aid USA (02/2017 – Present)
Trained in providing initial help to people experiencing mental health
problems such as depression, anxiety disorders, psychosis, and substance use
disorders.
REFERENCES
Grace Tafoya / (Former Special Investigator at Libre By
Nexus)
Parmalatt@aol.com – (619) 990-3289
Gloria Reyna / (Welfare To Work Supervisor at Public
Consulting Group - El Cajon Site)
greyna@pcgus.com – (619) 905-8565
Alma Holguin, M.A. / (Case Management Supervisor at
Institute for Behavioral Health)
almaholguin49@yahoo.com – (323) 793-3273
Marrissa Vance, M.A. / (Elementary Coordinator at
Starting Gate Educational Services)
marrissa.vance@yahoo.com – (951) 880-3077