This document is a resume for Kaylynn Robertson. She has over 10 years of experience in customer service roles, including positions as a credentialing coordinator, manager of a retail store, and customer service specialist. She is proficient with various software programs and seeks an environment where she can help others through outstanding customer service.

1. KAYLYNNROBERTSON
2309 RileyDrive, Killeen, TX76542 | 254.289.4091 | misskaylynnanne@gmail.com
SUMMARY
I enjoy workinginan environmentin whichI canprovidehelp to others.Customer
serviceismy biggestconcern when I aman employeeas well asa customer/client.
Providingoutstandingserviceismy number onepriority.Simply becauseitkeeps
others comingback and referringothersto thecompany I amrepresenting.
COMPUTER SKILLS
Software
· Adobe Illustrator,Skyward,Uniview,Raptor,AdobePhotoshop,Corel Paintshop,
Microsoft2010 and 2013(Powerpoint,Excel,Word,Access,Onenote,Publisher),
EMR- Electronic Medical Records,Java,Flash,Office365,Outlook,SMART,Google
Apps,GoogleDocs,Google,Firefox,Bing,Outlook,Office365, Cactus
EXPERIENCE
October 2015 -
Current
June 2015-
September 2016
(Current:Side
Consultingfor
online
marketingwork)
June 2013 -
August2015
CredentialingCoordinator, Scott& WhiteHealth Plan
- I amresponsiblereceiving/processingapplicationsfor providerswith existing
groups with theSWHP and preppingthemfor our CredentialingCommittee.I also
credential all facilitiesthatapply with theSWHP andcarry outthisprocessfrom
beginningto end.Both processes requireworkingwith other departmentsto get
the completed packetfor each applicant.I also siton an Expansion Group and
discusswhatthebestoptionsarefor us asa whole,hereatScott& WhiteHealth
Plan,isthebestmovefor us to makeas wegrow.I was nominated for thisposition
by my director.
12/2015Expansion Group- Invited to assistwith overseeingexpansion of theHealth
Plan in to newmarkets.
Manager, Sassy Trash
· I amresponsiblefor storepreparation,inventory count, social mediamarketing,
and daily cashcloseout.Workingwith customersto help findthebestlook for them
is a mustsimply becausethey area walkingadvertisementof our brand and we
wantthem to feel likethebestversion of themselveswhen they leave our store.
Family owned businessand worked withfour locations.
Technologist, LampasasIndependentSchool District
· I amresponsiblefor installingand terminateCAT5 and CAT6 cable,configuring
software,and upgradingcomputers,peripherals,and equipment.Assistingwith the
installation,maintenance,troubleshooting,and repairof data communications
circuitsand equipment.I alsoamresponsiblefor diagnosingand repair equipment,
includingprinters,terminals,and personal computers.

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January 2013-
June 2013
July 2011 -
January 2013
June 2008 -
March 2011
In School Suspension Coordinator, Lampasas IndependentSchool District
- As the ISS coordinatorI amresponsiblefor carryingoutdisciplinary action
requested by our assistantprincipalsand principal for freshman throughseniorclass
atLampasasHigh School.I handledresscodeviolations,excessive tardiness,behavior
situations,classdisruptions,in-school suspension,lunchdetentions,andany other
disciplinary actionsneeded duringthenormal school day. I also createdailymemos,
variousschool reports,andmaintain studentrecordsregardingdiscipline.
OfficeManager,Sleep 360:Sleep Diagnostics
-My duties sometimes includecheckingin patients,scanningproperpaperwork,
assistingthepatients with fillingouttheir medical history,takingvitals,notingthe
patient’s account,and contactingpatientswho wereno shows.Also taking
complaints,creatingaschedulefor theother staff members,beingresponsiblefor
followup appointmentswith other patients,and overallcarefor theclinic.
Tenured Customer ServiceSpecialist, GC Service:Green Mountain Energy
Whileworkingfor GC ServicesI wasa leadagent.I mentored and trained newagents
on the materialsthey needed to knowin order to provideexcellentservice.While
beinga lead agentI took elevated callsin regardsto any accountsituationour first
level agents couldnothandle.I dealtdirectly with billing,accountcollections,and
federal aswell asstatelaws.I wasalso responsiblefor ourproject’steambuilding
classes and organized many activitiesfor our projectto participatein with customer
serviceexcellencein mind.
EDUCATION
2013 83 Credits Earned,Central TexasCollege
2010-2011RotaractPresident
2008-2010RotaractSecretary
AWARDS & CERTIFICATIONS
December
2012-2014
February 2012 -
Indefinite
February 2011
BasicLifeSupportCertification, FirstResponse
Educational Aide,Certified by TEA( Texas Education Agency)
Paul HarrisFellowAward:Killeen-HeightsRotary