1. Key Skills Profile Summary
ITIL Management
Software Development
Operation/Transition Management
Service/Project Management
Production Support
Incident Management
Requirement Gathering
Client Relationship Management
Team Building & Leadership
• ITIL (IT Service Management) Certified Professional with 8+ years
of experience in Information Technology
• Possess sound knowledge of Microsoft Dot Net (ASP.NET,
C#.NET, VB.NET, IIS and Crystal Report in Windows Forms and
Web Application) and Changepoint Project Management Tool
• Experienced in implementing and developing CR’s and
Incidents, implementing Release and Patches, building the servers for
Dot Net Applications, Code Maintenance, Database restoration and
backup recovery, IIS Configurations, Set up Websites, Server
Maintenance
• Expertise in Application Operation, Transition & Migration, Disaster
Recovery for Production Applications, Release/Change/Problem
Management
• Appreciated for implementing Travel, Visitor & Cab Management
for CCL, NOIDA
• Proficient in executing Transition Projects requiring smooth &
seamless migration of business processes in full adherence as well as
implementation of ITIL Best Practices
• Efficient organizer, motivator, team player and a decisive leader with the
capability to motivate teams to excel and win
Career Timeline
2007 Mar’07 – Sep’10 Feb’11 – Sep’14 Sep’14 – Dec’15
Soft Skills Education
Amit Sharma
Qualified MBA (Systems) and MCA (Computer Applications) with expertise in ITIL
Management, Software Development and Application/Production Support
Location Preference: Delhi / NOIDA / Gurgaon
Production Support Application Development Service Management
MCA (Masters in
Computer Application)
Steria (Sopra Steria)
India as Software
Engineer
Artech Infosystems as
Software Engineer
HCL Technologies as
Sr. Specialist

2. • MBA (Systems) from Annamalai University, Chennai in 2009
• MCA (Computer Applications) from Technical University (UPTU),
Lucknow in 2007
• BCA (Computer Applications) from IME, Ghaziabad in 2004
• 12
th
from SABSV No.1 School, Delhi, CBSE in 2001
• 10
th
from SABSV No.1 School, Delhi, CBSE in 1999
Work Experience
Sep’14 – Dec’15
Feb’11 – Sep’14
Mar’07 – Sep’10
HCL Technologies Ltd., NOIDA as Senior Specialist
Steria (Sopra Steria) India Ltd., NOIDA as Software Engineer
Artech Infosystems Pvt. Ltd., NOIDA as Software Engineer
Role:
• Performed Transition for New Projects and to align ITIL Process to be in line with
SLA Commitment
• Trained associates in ITIL Intermediate, ITIL Foundation and Specific Role-Based
Trainings
• Prepared re-usable Assets as per the different needs from COE and Projects
• Participated in Service Management workshops and to help in Design Phase for
New Projects
• Conducted ITIL Maturity assessment for Projects and suggest areas of improvement
• Assessed and initiated CSI Framework and kept track of SIP Projects
• Provided technical support to the customers as per their technical queries in term
of code error and Script and having the experience in preparing the Runbook for
the applications which are Migrated in to the BAU
• Managed multiple related projects/programs directed toward strategic business &
other organizational objectives
• Supervised proposals, conducted effort estimations, statement of work and
solution recommendation
Significant Achievements:
• Obtained statutory approvals despite facing technical challenges in DNB Finance
Transition
• Accomplished the timely closing of techno-functional evaluation of DNB Finance
and Real Estate applications, along with ensuring a timely delivery as well as
compliance with regulatory measures
• Managed release of DNB Finance and ChangePoint product within an extremely
short timeline, delivering it for testing ahead of schedule
• Scoped and delivered several releases of DNB Liv and Changepoint product,
including the pilot customer release
Communicator Innovator
Thinker

3. • Ensured completion of milestones for DNB Real Estate within a short stipulated
time frame of 45 days
• Projects Undertaken
With HCL:
For DNB, Norway:
Title: DNB Banking and Real Estate
Period: Oct’14 – Nov’15
Technologies Used: IIS, ASP.NET, ITIL & MS-SQL 2008
Description: HCL provided the support of almost all application related to Banking and Real Estate which are live
in DNB ERP, Asset Management, Data warehouse, Business Intelligence, Markets, Cards, Net
Banking and so on.
Roles:
• Conducted AO Transition and Migration, built the server from scratch and install the IIS, MSMQ, Services and hosed the
DotNet applications on IIS
• Prepared the Run-Books and Installation Documents, IIS Configuration, Setup Websites, Server Maintenance, Set up

4. With Steria:
For Steria Worldgroup, France:
Title: Project One (Changepoint Project Management)
Period: Feb’11 – Sep’14
Technologies Used: IIS, ASP.NET, C#, ADO.Net, ITIL & MS-SQL 2008
Description: A single automated solution for the professional services organization. Changepoint helped
forecast and plan, manage resources, projects and client engagements and grow your service
operations.
Responsibilities:
• Ensured Code Maintenance, Server Maintenance, Interface Application Logic
• Developed the application with Custom Reports using Report Designer, Production Support, implementation of CR’s &
Incidents, Release & Patches
• Conducted Database Restoration, Space Management, IIS Configuration Changes, Setup Websites, Support provided
to the customer as per their queries
With Artech:
For Century Communication Ltd. (CCL), Noida:
Title: Web ERP (Web Application)
Period: Mar’09 – Sep’10
Technologies Used: ASP.NET, VB.Net, ADO.Net & Oracle 10g
Description: This web-based system consisted of the different modules of ERP like Admin, Material
Management, Payroll Management, Travel Management, Visitor Management and Cab
Management.
With Artech:
For Steel Authority of India Limited, Location:
Title: File Management System (Web Application)
Period: Sep’09 – Mar’09
Technologies Used: C#.Net, ADO.Net, Crystal Report & MS-SQL 2000
Description: It is a web-based multilingual application. This application supported the four languages (Hindi,
English, Gujrati and Marathi).The purpose of this application is forwarding the file from one
department to other department where the receiving department add the comments in the file .we
can create a file, forward the file and also able to view the file history. We can also able to print
and send the mail as reminder for a file to the department.
With Artech:
For Redpro Developers, Delhi:
Title: Billing System (Window Application)
Period: Dec’08 – Oct’09
Technologies Used: C#.Net, ADO.Net & MS-SQL 2000
Description: It is a window-based project to facilitate an organization for maintaining the all billing information
regarding the customer corresponding to their Units.