Having served as a business owner for Heartfelt English for the past thirteen years, I have developed my ability to be extremely patient while still achieving academic gains with my students. My experience teaching English internationally has taught me strategies for working with students of all ages and abilities, because of my student’s success and their short-cummings. I will bring not only experience, but patience and creative problem-solving, to this position. I have been in the field of human relations and research for 30 years. Solving problems for individuals groups and organizations. There is nothing I can’t do or learn how to do with pure determination.

1. “GIA”
O B J E C T I V E S
Educator and business woman seeking a rewarding position. Developing and
implementing instructional practices in Human behavior and English for over thirteen
years. Creating effective lesson plans by integrating teaching methodology, techniques,
psychology and identifying student’s individual collective learning needs.
E D U C A T I O N
ITTT International
Certific ate TESO L : TESO L Englis h
O klahom a State Univers ity
 Associate of Science : Graphic Design / Okmulgee, Ok 1981
 Univers ity Arkans as
 Bachelor of Science : Business / Fayetteville, AR 1985
01201872807 Cell
03 5562020 Home
6/29/2015
Building Number 6
AMR EBN EL A'AS STREET FROM GALAL HAMMAD
Gamal Abdul Nasser, IN FRONT OF MIAMI HOSPITAL
ALEXANDRIA EGYPT
21599

2. PATTIE GLOSENGER
Page 2
 Mastery In Accountancy with Honors: Sam Walton Business College / Fayetteville, AR
1986
W O R K A C C O M P L I S H M E N T S
Owner | Heart Felt Englis h
2003 - Pres ent
Developed an international company for the needs of individual's in low income that
resulted in increased knowledge of cultural differences, socialization skills, English,
business and math. Designed and created daily lesson plans for multi-level students.
Designed and created worksheets for English, Math, Business and socialization skills
targeting ages 5 to 80 creating an engaging educational experience on-line. Taught
lessons encompassing a range of skill-building activities for speaking, writing, reading and
listening. Organized extracurricular opportunities such as annual contests on essays and
writing. Employed kinesthetic, visual and auditory approaches to make lessons interesting
and interactive. Taught English language skills to students from kindergarten age through
adulthood. Organized supplementary materials in English for all students. Attended
professional development workshops focused on learning goals and classroom
management. Conducted small group and individual internet classroom activities based on
differentiated learning needs. Routinely met on line with students' parents when applicable
regarding in-class issues and learning interruptions to discuss solutions to needs.
Performed in-depth student background research to develop tailored lessons based on
student needs. Used a variety of teaching methods, techniques to encourage student
critical thinking and discussion in English course. Developed, administered and corrected
tests and quizzes in a timely manner. Received high remarks for the creativity of my on line
and contact classroom lesson plans and instructional techniques from companies,
students and parents. Created Resume and Cover Letters and coached students how to
use recruitment sites, research employment opportunities in their related field, instruction
and preview on the application and interview process on needs basis.
Spec ializ ed - Volunteer O rganiz ations
1976 – 2014
Volunteers of America / Score / Child Abuse Prevention Center / Kibbutz / Points Of Light /
Salvation Army / DAV Lender Cobra / USO Centers / International World Volunteer Web /
Collaboration / Red Cross / International Foreign Exchange / HandsOn Network / National
Center on Domestic and Sexual Violence / Private individuals, groups and organizations
via referral
Sales | TLC Inc.
Jul 1985 - Jan 1987

3. PATTIE GLOSENGER
Page 3
Identified prospective customers using lead generating methods performing average 30
cold calls per day for industrial chemical sales. Participated various incentive
programs/contests/seminars designed to support achievement of my production goals.
Recognized as top sales generator, increasing sales level by 40%. Consistently exceeded
department expectations productivity accuracy levels. Developed spreadsheets track bi-
monthly billings, client proposals, contracts, subcontracts/subcontractor licenses.
Received company Employee Performance Award after maintaining record sales
achievement 40% growth five months in a row.
Ac c ounting Manager | Peoples State Bank
Jan 1984 – July 1985
Actively recruited oversaw training new branch employees
Developed annual branch business plan maximum profitability effectiveness. Implemented
annual performance appraisals branch staff. Keeping precise records of branch locations.
O ffic e Manager | United States Marine Corp
Aug 1981 - Jan 1983
Logged and filed classified documents. Ensured superior customer experience by
addressing customers concerns. Managed a wide variety of recruitment administrative
tasks.
O ffic e Manger | Dallas Apparel Market
Jan 1976 - Oct 1979
Dallas Apparel Mart - Dallas, TX
Brand Management, Brand Architecture, Consumer Behavior,
Market Research, Market Segmentation, Advertising, Bookkeeping
S K I L L S
 Adobe Photoshop
 APIs
 AutoCAD
 CRM
 MRP Systems
 Microsoft Office Word, Excel, Outlook,
 Publisher, PowerPoint
 SEO
 CSS
 TypeIt
 Phonmap
 Just as spoken
 Research Specialist
 Media relations training
 Program management

4. PATTIE GLOSENGER
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 Staff development
 Backup Management
 Event planning
 Project analysis
 Conflict resolution
 Data Analytics
 Diagnostics
 Regulatory advanced directives
 Skilled negotiator
 Exceptional problem solver
 Good communication skills.
 Excellent in writing and verbal skills.
 Competent in organizing and managing programs and activities.
 Exposed in many highly stressful environments.
 Good in establishing rapport in meeting new people.
 Creative and effective problem solver
 Social media knowledge
 Culturally sensitive
T R A I N I N G / S E M I N A R S
PESI’s
 Personality Disorders: The Challenges of the Hidden Agenda
 Oppositional, Defiant & Disruptive Children and Adolescents: Non Medication
Approaches to the Most Challenging Behaviors
 2-Day: Trauma Competency Conference: The 10 Core Competencies of Trauma, PTSD,
Grief & Loss AND Evidence-Based Trauma Treatments & Interventions
 Mindfulness Based Stress Reduction
 Anxiety Disorders in Children and Adolescents: Recognizing & Treating the Emerging
Epidemic
ADMINISTRATIVE PROFESSIONALS
 Collections Law (Fred Pryor Seminars)
 How to Manage & Organize Accounts Payable (Fred Pryor Seminars)
 How to Use QuickBooks® (Fred Pryor Seminars)
 Payroll Law (Fred Pryor Seminars)
 The Sales and Use Tax Seminar (Padgett-Thompson Seminars)
 Understanding Cost Accounting (CareerTrack Seminars)
 The Administrative Assistants Conference (SkillPath Seminars)
 The Exceptional Assistant (Fred Pryor Seminars)
 The Extraordinary Administrative Professional (National Seminars
 Training Group)

5. PATTIE GLOSENGER
Page 5
 Adopt a Positive Approach to Ethics & Improve Client Relationships (Cross Country
Education Seminars)
 Business Writing and Grammar Skills Made Easy and Fun! (SkillPath Seminars)
 How to Become a Better Communicator (SkillPath Seminars)
 How to Communicate With Tact, Professionalism, and Diplomacy (National Seminars
Training Group)
 How to Deliver Presentations with Ease and Confidence (Fred Pryor Seminars)
 Speed Reading with Evelyn Wood Reading Dynamics® (Fred Pryor Seminars)
 How to Deal with Unacceptable Employee Behavior (Fred Pryor
 Seminars)
 Human Resources for Anyone with Newly Assigned HR
Responsibilities (CareerTrack Seminars)
 The Essentials of HR Law (Fred Pryor Seminars)
 Effective Goal-Setting and Planning Skills (CareerTrack Seminars)
 Organization Skills for the Overwhelmed (National Seminars Training Group)
PROJECT MANAGEMENT TRAINING (Pryor and CareerTrack)
 Staff Development
 Backup Management
 Event Planning
 Conflict Resolution
 Data Analytics
 Media Relations
 Oxford Seminars/TESOL Virtual Seminars
 Social Perceptiveness
 Teaching, Tutoring and Counseling Perspectives
 Speaking Internationally
 Innovative Lesson Planning Techniques
 Specialized Testing
 Classroom Management
 Special-Needs Students
 Essay Writing Technique Development
 Student Evaluations Objectives
 Performance Assessments
 Student-Centered Learning
 Behavior Modification Techniques
 Behavioral/Cognitive Skills Development
 Resumes-Writing/Interview Techniques
 Understanding Cultural Difference in Business
Language:

6. PATTIE GLOSENGER
Page 6
American English, Native
Examples:
Please read carefully and fill in the blank.
1) Did you ……… anywhere interesting last weekend?
a) go
b) going
c) was
d) went
2) I work as a teacher and my wife ………, too.
a) do
b) is
c) work
d) does
Before I begin writing
I need to think:
What am I going to write about?

7. PATTIE GLOSENGER
Page 7
How will it start in a way that catches
the reader’s attention?
What do I want my readers to know?
How do I want my readers to feel?