Sue-anne Higgins has over 30 years of experience in administration, customer service, and management. She has worked in both the private and public sectors, including as the owner of two companies and currently as an Economic Development Officer for Gympie Regional Council. Her skills include project management, quality assurance systems, and training. She holds qualifications in business administration and local government.

1. RESUMÉ
OF
SUE-ANNE HIGGINS

2. Confidential Resumé of Sue-anne Higgins
Sue-anne HIGGINS
78a Bridge Street
Toowoomba
0408 747 257
HSue.anne@gmail.com
www.linkedin.com/in/suehiggins
SUMMARY:
30 years’ experience in administration and customer service. Administrator with proven
experience and involvement in private enterprise, local Council, Australian Public Service and
community operations. Strengths include being a proactive operator, with excellent people skills
both individually and in groups.
KEY ACHIEVEMENTS:
• Establishment and maintenance of Integrated Management System (IMS) resulting in continued
Main Roads Certification.
• Director of private company which grew from a family partnership to employing up to 40 staff.
• Management of internal office staff and coordination of field staff in own company.
• Negotiation with banks, Australian Tax Office and finance companies when required.
• Establishment of internal control systems for payments of creditors, receipt of funds, stock
control and internal bookkeeping as required to manage statutory obligations.
• Management of vehicle fleets including heavy machinery and cars.
• Management and training of the Council run Information Booth volunteers as well as the
operations of the booth.
• Three successful applications to the Campervan and Motorhome Club of Australia for
accreditation as “RV Friendly” for three towns in our region.
• Business Unit Champion in recognition of being the ‘go to’ person in the unit. This entails being
the first staff member in the unit to trial new software/programs for feedback and for the
purpose to train and support other users.
• Communication and provision of assistance and training to council staff in all directorates in
relation to document control matters

3. Confidential Resumé of Sue-anne Higgins
EMPLOYMENT HISTORY:
March 2010 – Present
Economic Development Officer/Systems Coordinator
Gympie Regional Council
• Administration and project management support in relation to economic development strategy and project
delivery.
• Coordinate function and meeting logistics including booking venues, organising catering, administrative and
speakers’ requirements.
• Project management and administration assistance to the Economic Development Manager in the development
and delivery of strategies and projects.
• Assist and/or act autonomously in the preparation of proposals and reports to seek support or funding for
identified projects.
• Work under limited supervision to prepare media releases and other council related communications
and promotional material.
• Coordination, administration and training of Mary Street Information Booth volunteers and in the operations of
the booth.
• Quality Assurance administration and other management systems core functions.
• Maintenance of the controlled document management system and updated controlled documents.
• Communication and provision of assistance and training to council staff in all directorates in relation to
document control matters.
• Desk-top auditing of controlled document management system.
• Management of orders, invoices and receipts for creditors in our unit; reconciliation of managers and my own
credit card statements.
• Coordination of sales and restocking of “Gympie Gold Regional Produce” products at information centres
November 1999 - September 2009
Owner/Director - Cooloola Civil Constructions
• Workplace Health & Safety Officer
• Workplace Rehabilitation & Return to Work Officer
• Accounts
• General Administration
• Integrated Management System (IMS) Manager
• Internal Auditor/Liaison with Main Roads Auditors
December 1994 - November 2004
Owner/Director - BJS Design & Development Consultants
• Accounts Manager
• General Administration
• Reception
1991 -1995
Administration Officer (ASO4) - Commonwealth Employment Service
• Jobs Education and Training Officer
• Placement of jobs/training for long term unemployed
• Placement of jobs/training for sole parents
• General administration
• Presentation of jobs/training advice to jobseekers

4. Confidential Resumé of Sue-anne Higgins
TRAINING AND DEVELOPMENT:
 Graduate Certificate in Business Administration
 Certificate IV in Volunteer Program Coordination - August 2014
 Skills for the Office Professional – AIM 2013
 Certificate IV in Business Administration - TAFE Queensland July 2013
 Diploma of Local Government Administration - LGAQ August 2011
 Certificate of Attainment in Management Systems Auditing - SAI Global 2008
 Statement of Attainment in Prepare For a Quality Audit - SAI Global 2008
 Statement of Attainment in Participate In a Quality Audit - SAI Global 2008
 Certificate in Understanding ISO9001:2008 – BSI 2009
 Rehabilitation & Return to Work Coordinator Training Course – 2008
 General Safety Induction ( Construction Industry) - 2007
 Workplace Health & Safety Officer
REFEREES:
Lynne Wilbraham
Economic Development Manager
Gympie Regional Council
Email: Lynne.Wilbraham@gympie.qld.gov.au
0427 611 181 / 5481 0744
Maree McNaught (Supervisor CES)
Jobmatch Employment
www.jobmatchgympie.com.au
Phone 5481 1633
Mr Tony Perrett MP (Gympie Councillor)
Member for Gympie
Legal Affairs and Community Safety Committee
Email: Gympie@parliament.qld.gov.au
Phone: 0467 572 346
Reuben Lawrence
Lawrence Consulting
www.lawrenceconsulting.com.au
Email: reuben@lawrenceconsulting.com.au
Phone: 0437 180 566 / 4613 0206
Rod Richards
Richards Consulting Pty Ltd
Email: info@richardsconsulting.com.au
Phone: 0408 750 502
Mike Hartley
PlanSmart Development Solutions
Email: plansmartds@bigpond.com
0418 136 828