1. Michael A. Pittelkow
129 8th
Avenue South
SouthSt.Paul,Minnesota 55075
Home:651-455-3760 Cell:651-295-5424
mcpittelkow71@comcast.net
EDUCATION: St. Paul College St. Paul,MN
TransportationManagement&Law Certificate 1976-1978
Brown College Minneapolis,MN
Broadcastingand ElectronicsCertificate June 1972
EXPERIENCE: DART TRANSIT COMPANY Eagan, MN 1984-2016
OperationsManager 2013-2016
 Reporteddirectlytothe Vice Presidentof Operations. Made logistical decisionsforthe
networkover-the-roadoperations inhisabsence.
 Managed six Plannersandpreparedtheirannual reviews.
 Managed 15-18 people onweekendshiftsonce amonth.
 Traveledtosatellite locationsinthe networktotrainand advise employees.
 Moderateda dailyconference call withDart’sNetwork Operationsand SalesTeam
throughoutthe country.Recappedkeymeasurementnumbersfromthe previousday,
summarized regionalplanner’sdailybusinessandofferedmypersonal perspectiveonthe
businessclimate: needs,issues andthe weather.
 Met withthe nightmanagerto review the day’sbusinessandtoprovide alistof “thingsto
watch” the remainderof the night.
 Participatedin weeklyconferencecallswith the SalesTeamandmyplanningteamtoreview
the previousweek’sbusinessandsuggestwaystoimprove service andmaximize profits.
OperationsSupervisor 2010-2013
 Managed six customerservice representativesandpreparedtheirannual reviews.
 Configured weeklyandweekendworkschedules.
 Monitoredweeklyjobmetrics,measurethe percentage,grade itandpersonallyreviewwith
the employee everytwoweeks.
 Participate inconference callsandpersonalvisitswithcustomers. Review score cardsand
address anyotherissuesor concerns.
 Implemented “actionplans”whencorrective measures wereneeded toproduce better
customerservice.
SeniorLogisticsManager 2008-2010
 Managed andadvisedotherLogisticsManagers(freightplanners)inthe NorthernRegion.
 Partnered withourSalesTeamto maintaingoodcustomerservice andoffercorrective
solutionswhenissuesarose.
 Bookedandthenplannedall of the shipmentsinthe region.
 Plannedanaverage of 90 to 100 trucksa daysin the denselypopulatedstatesof Michigan,
Ohio,IndianaandKentucky.
 Controlledthe managementof trailersinthe region.
National AccountManager 1993-2008
 Managed priorityaccounts: Target,GeorgiaPacific,Alcoa& Anheuser-Busch.
 WorkedcloselywithSales Teamtomanage bothestablishedandstart-upbusinesses.

2.  Developedpersonalrelationshipswithcustomer“partners”inordertounderstandtheir
needsandto growthe businessthroughoutthe country.
 Helpedgrowthe Alcoaaccount froma “start-up” venture toAlcoa’snumberone volume
carrier andDart’s numberthree grosssalescustomer.
 Updatedinformationontocustomerbasedsoftwareandhelped SalesTeamassemble and
presentannual reviews.
 Managed the Anheuser-Buschaccountin2001, growingthe businessfromservicingthree
plantsto eight.
 TraveledwithSalestocarrierconferencesandnegotiatedbothservice andlogistical issues.
Regional Zone Coordinator—SoutheastU.S. 1984-1993
 Dispatchedanaverage of 50-60 trucksa day.
 Booked freightforeverydriverenteringthe region.
 Enteredfreight,made appointmentsandmanagedservice.
 Managed all trailersinthe region.
PACKER RIVER TERMINAL/TWIN CITY BARGE SouthSt. Paul,MN 1975-1984
Line Haul Dispatcher 1980-1984
 Dispatched350 bargesand 9 tow-boatsonthe Mississippi &IllinoisRivers.
 Checkedall towingandaccessorial chargesonpayables&receivables.
 Assembled&configuredtowsfor12 up to 56 bargesfrom St.Paul to New Orleans.
TransportationCoordinator 1975-1980
 Routedall “inand out” movesof rail cars, bargesand trucks fromthe terminal.
 Keptinventoryonall productbeingstoredinthe warehouse.
 Issuedbillsof ladingonall outboundshipments.
 Orderedbarge andrail equipment andmanageddetention.
 Traced shipmentsforcustomersandaddressedlogistical issues.
WEVR RADIO RiverFalls,WI
On-AirAnnouncerandSportsDirector 1972-1975
 Performed daily5hoursegmenton-air.
 Wrote and producedcommercials,news&sportsreports.
 Announcedplaybyplaysportsinfootball,basketball &wrestling.
 Setup off-site equipmentand conducted live interviewspersonalitiesandcustomers.
ADDITIONAL ACCOMPLISHMENTS:
ParticipatedinnumerousLeadershipclassesinordertoattainexcellentmanagementskills. Ihave received50 hoursof
trainingbothat and outside of the Dart campus.
Was teamleaderfora TQM(Total QualityManagement) projectinthe 1994 that reducedthe company deadheadand
was directlyresponsible forsavingDarta milliondollarsinthatyear.
CurrentPresidentof ourchurchand alsoin charge of the annual fundraisingevent.
SPECIAL QUALITIES: Outstandingteamplayerandcommunicator. Hasa unique andspecial abilityto“read’the minds
of people andtoworkwiththemto become betteremployees! Many of the people Imanagedhave received
promotions.