Resume 3
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Francisco Rivera Lugo has over 10 years of experience in hospitality, customer service, and massage therapy. He holds an Associate's degree in Hotel Operations, certification as a Yoga Instructor, and completed a therapeutic massage training program. His experience includes roles in merchandise, housekeeping, loss prevention, hosting, and as a massage therapist. He has strong customer service skills and knowledge of various massage modalities.
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Resume 3
- 1. Objectives Applyknowledge gainedthrough education andexperience tothe workplace toaccomplishcompany and personal goals. Education May 21, 2013 | Associates in Hotel Operations Universidad del Este | Perfectattendance TraininginMicrosoftOffice programand Opera Associatesdegree July 28, 2014 | Certified Yoga Instructor Ashtanga Yoga | 200 hourTraininginAshtangaYoga July 30 2015 | Therapeutic Massage Training Program Florida College of Natural Health | Completeda768 hourtherapeuticmassage trainingprogram Experience August 2010 – December 2010 | Merchandise Walt Disney Company Epcot | Merchandise Disney products while creating a happy and hearth worming atmosphere Apply the Disney basics Initiate conversation and resolve any doubts by the guest Ability to listen in a vast multicultural cliental Basic stoking February 2011 – June 2011 | Housekeeping Turndown Service Ritz Carlton San Juan Spa and Casino | Clean room if needed during the evening Francisco RiveraLugo LMT (787) 907-0628 or (915) 241-1080 Frivera2001@yahoo.com
- 2. 2 FranciscoRiveraLugoLMT Anticipate any guest needs Prepare them for a relaxing and restful night Verify that all their needs are met while respecting privacy Changing of bed sheets if needed Give any additional amenities July 2011 – September 2014 | Loss Prevention Officer Ritz Carlton San Juan Spa and Casino | Patrol all areas of the property. Assist guests with room access. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents and file incident reports accordingly. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting operation. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. July 2015 – November 2015 | Host/Concierge Mandara Spa | Greet guests with the signature Mandara greeting. Inform guests of operating hours, services, recommend products. Perform monetary transactions. Clean public areas. Stock restrooms and public areas with necessary amenities/inventory. November 2015 – Present | Massage Therapist Mandara Spa | Greet guests with the signature Mandara greeting. Inform clients of the service and contraindications. Ensure clients comfort throughout the service and provide options to enhance experience. Maintain a clean and organized work environment. Skills Experience massaging withawide varietyof clientsdue school training. Knowledgeof multiple modalitiesincludingbutnotlimitedtoSwedishmassage,triggerpoint therapy,sportsmassage amongothers. Experience withMicrosoftOffice.