1. Lisa Overturf
4412 Bell Street
Kansas City, MO
816.730.7515
turfloveslife@gmail.com
PERFORMANCE IMPROVEMENT/RISK MANAGEMENT/PATIENT
SAFETY EXPERTISE
Development and implementation of organizational Performance Improvement/Risk
Management/Patient Safety Programs
MO DHSS, CMS, and TJC survey preparation
Oversight of the Patient Advocate role, including CMS COPs related to patient grievances
Collaboration with senior leadership and medical staff regarding quality of care concerns
Management of the Peer Review processes
Management of hospital professional liability claims
Management of the Sentinel Event process
Employee orientation and training
Medical record review/audit
Development and review of hospital policies
EMPLOYMENT HISTORY
Assessment and Referral Center Registered Nurse/Lead Trainer, Two Rivers Behavioral Health
System; Kansas City, MO — 2014 to Present
Director Performance Improvement/Risk Management/Patient Safety, Two Rivers Behavioral
Health System; Kansas City, MO — 2011 to 2014
Risk Management Specialist, Saint Luke’s Hospital; Kansas City, MO — 2003 to 2011
Director, Quality Management, Saint Luke’s Cancer Institute; Kansas City, MO — 2003 to 2003
Quality Assurance/Performance Improvement Coordinator, TrumanCare Home Health; Kansas
City, MO — 2000 to 2002
EDUCATION
Saint Francis School of Nursing; Peoria, IL — Diploma in Nursing, 1983
REFERENCES
Available upon request.