Kenneth Brewer is a customer service oriented IT professional with over 30 years of experience in fields including programming, network management, project management, help desk support, and sales. He has a background in pastoral ministry and automotive science, and holds degrees from Nebraska Christian College, Colorado Technical University, and SECC. Brewer is currently pursuing a Master's in Information Technology from Colorado Tech. He is skilled in a variety of programming languages, operating systems, databases, and IT support systems. Brewer has owned and operated his own IT business since 2009 providing contract services including network design, system migrations, hardware installation, and end-user training. He also has experience in logistics, transportation, and volunteer missions work.

1. Kenneth A Brewer
2216 Center Drive Saint Joseph, MO 64503 |816-659-7619| kennethabrewer@gmail.com
Professional Summery
· Customer oriented management successfulwhile troubleshooting and handling customer support issues in an effective
and timely manner,an energetic supervisor who thrives on time management skills in a dynamicenvironment. One who
is dedicated to customer Care while actively listening to issues and solving them. Customer service is a dedication to the
management,training, coaching and the development of Client/Customer relations.
Education
MAY 1985 | NEBRASKA CHRISTIAN COLLEGE
· Major: Pastoral Ministry
· Minor: Psychology
BACHELOR OF SCIENCE | COLORADO TECHNICAL UNIVERSITY
· Major: Programming and Management | Network Management
· Minor: Software systems engineering
· Related coursework: UNIX,Cloud, Support systems, RDBM, DR, Net Infrastructure
· CLASS OF 2016
MASTERS INFORMATION TECNOLOGY | ENROLLED MSIT @ COLORADO TECHNICAL UNIVERSITY
· Major: Programming and Management | Security Management
· Related coursework: UNIX,Cloud, Support systems, RDBM, DR, Net Infrastructure
· CLASS OF 2017
AOS | AUG 1989| SECC
· Major: Automotive Science
Skills & Abilities
PROJECT MANAGEMENT
· Client/customer interface programs
· Workflow management/ Micro and Middle Management
· Strong problem solvingaptitude
· Microsoft Office/ Project, Word, Excel, Access, Visio
· Helpdesk Systems Trainer
· Computer Desktop service/R&R
SALES
· Inbound sales
COMMUNICATION

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· Talented Client relations CSR, CRM
· Skilled inCall center operations
· Comp Tia, Health, A+, Network+, Security+
· Citrix/Avaya Software
· Phone skills
· Inbound
· outbound
GENERAL SKILLS
· Languages: SQL/HTML/Java/PHP/Borne/C+/Perl/other Unix
· Operating System and Database Migration
· Operating Systems: Linux, MS, Unix, Ubuntu
· LAN, WLAN and WAN Networking
· Build customize computer systems
· IT Laboratory and interoffice skills
· IT and project management training
· Linux, Ubuntu,Unix,Soleus, MAC, Win 7, 8.1,10
· Android, I products, Ubuntu,Blackberry
LEADERSHIP | APRIL 2013- PRESENT
· Director of the Hug a Kids Network
· Senior Pastoral Duties
· Voluntary Christian based family support missions overseas
Experience
OWNER AND OPERATOR | ITI SOLUTION OF KC (DBA) | JULY2009 - PRESENT
· Private and individualcontract
· Contract support for Municipalities
· Operation System Migrations
· Office systems Migrations
· End-user support and training
· Network Design
· Software and hardware
· Network Data systems
· Build/Re-build/replace internal and externalhardware
· Build Network
· Logistic coordinator
TECHNICAL CONTRACTOR | POMEROY | JUNE 2009-SEP 2015
· General IT support
· Project Handler, Manager
· Office systems Migrations
· End-user support and training
· Network Design

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· Network and system deployment
· Virtual Desktop Infrastructures
· R/R Older Computers to working standards Win 7 OEM Win 10Pro
· Inventory control, IT warehouse management
· Comp Tia A++: Install computer units Banks, Schools, Insurance, Medical, Department Stores, City & Fed Government
· Prepared reports and communication data for stakeholders
·
CSR |EXPERT GLOBAL SOLUTION (NCO, APAC) | NOVEMBER 2013-14
· Effectively manage high volume inbound some outbound calls
· Defused customer situations calmly and courteously
· Resolved pricing matters with up sales
· Worked in a professional type manner when handling negative and positive customers issues
· Resolved technical issues with website
· Used Client interface database systems for tracking customers
· VOIP Citrix, AVAYA & Cisco systems
· Answered consistent call flow, under 3 min average
· Gathered and stored customer data, for tracking in sales CMR & CSR
· Under temporary contract
LOGISTICS DRIVER |KP TRUCKING AND BMS |JANUARY 1999-APRIL 2013
· OTR driver and temporarylogistics and dispatch
· Logistics
· Reporting systems
· Trainer
· Hazmat
OWNER OPERATOR |BREWER TRUCKING, KCS TRANSFER AND KC TOWNCAR SERVICES |JANUARY1993-APRIL
2013
· Contractor
· Casual driver
· Logistics/Dispatch
· Reporting systems
· Trainer
· Manager
· Hazmat
· Contracting companies: Stroud T L, Leadar, KP and Barlow T L,
VOLUNTEER EXPERIENCE
(PENDING 501C3) HUG A KID NETWORK | APRIL 2013-PRESENT
· Director of Missions
· Community involvement
·
RECENT ACTIVITIES

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· Director of Missions Philippines
· Community involvement, Ferrelview MO
· OS migrations 2012/2013, Bayer Health
· ProjectManager and deployment Blue Cross KC
· Information Recovery for banking system
· Network Restructure for local municipalities
· Data recovery projects
· Overseas travel and work