Laura Ortiz Estrella's resume summarizes her professional experience and qualifications. She has over 5 years of experience in project management and process improvement for the telecommunications industry in the Dominican Republic. Her areas of expertise include project management, customer service, process development and implementation, and product development. She holds an Industrial Engineering degree and a Master's in Corporate Finance. Her goal is to continue developing both personally and professionally to help grow the mobile VAS industry worldwide.

1. RESUMÉ
LAURA ORTIZ ESTRELLA

2. Laura Ortiz Estrella’s
resumé.
And everything you need to know about me!
INTRINTR
OO
EXPEEXPE
RIENRIEN
CECE
EDUCEDUC
ATIOATIO
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3. Laura
Ortiz Estrella
W
HO
AM
I?

4. My goal is to continue my development of both personally and
professionally skills in order to grow within the SVA field. Continue
developing and implementing new strategies and products that suit
the VAS trends worldwide, with the aim of generating new ways to
increase ARPU through VAS.
Decisive, action-oriented and result-focused professional with a
strong customer service attitude and communication skills.
Industrial Engineer with 5 years’ experiences in the
telecommunications business leading projects of data, voice and
SVA mobile solutions.
LAURA ORTIZ ESTRELLA

5. LAURA ORTIZ ESTRELLA
AREAS OF EXPERTISE
•Project Management
•Customer service
•Process Improvement
•Process Development &
Implementation
•Problem Analysis &
Resolution
•Product development
•Social networking
SPECIALTIES
• Implementation of Data
services: Connectivity, DSL,
ATM, VOIP, Ip Trunking,
Internet, Datacenter,
Hosting, VSAT, CPE
• Implementation of services
based on SMS, MMS and
WAP.
CERTIFICATIONS
I am currently preparing for PMI
certification

6. Laura
Ortiz Estrella
EXPERIENCE

7. SeniorVASAnalyst Senior VAS Analyst
CLARO
Rep. Dominicana
Telecommunications industry
March 2010 – Present
DESCRIPTION:
•Manage agreements with suppliers and aggregators.
•Develop and implement new services and applications based on MMS,
SMS, WAP, WEB.
•Develop and implement marketing campaigns.

8. ProjectManagerofDataand
VoiceBusinessSolutionswithin
Corporations
CLARO
Rep. Dominicana
Telecommunications industry
Abril 2007– Marzo 2010
DESCRIPTION:
•Responsible for the overall planning, execution, control and completion
of projects according to the PMBOK best practices.
•Build credibility, establish rapport, and maintain communication with
stakeholders at multiple levels, including those external to the
organization.
•Manage day-to-day operational aspects of a project and scope. of a
project and scope..
Project Manager of Data and Voice
Business Solutions within Corporations

9. ProcessEngineering
Analyst
CLARO
Rep. Dominicana
Telecommunications industry
Nov 2005– Abril 2007
DESCRIPTION:
•Process optimization in terms of cost, quality and time, analyzing,
raising short-term solutions and ensuring the completion of the
improvement opportunities encountered, as well as the implementation
of controls for measurement.
•Process designs of products to be launched on the market, taking into
account the Marketing strategic plan. and scope..
Process Engineering Analyst

10. AwardsandRecognitions
• Project Manager of the year 2009 under provisioning fixed services
direction.
• Member of the project "Implementation of improvements to the
process of managing projects" which won Bronze recognition in the
Achievement Award 2009.
• Project Manager of the year 2008 under provisioning fixed services
direction.
• Project Manager of the first semester in 2008 under provisioning fixed
services direction.
• Individual nominated for the Achievement Award 2008.
• Individual nominated for the Achievement Award 2007.
• Member of the project "Reduction of time to obtain the metrics of
CAC's" project won special recognition in the 2007 Achievement Award.
• Member of the project "Digitization and Management of contracts with
corporate clients" project won bronze recognition in the 2007
Achievement Award.and scope..
Awards and Recognitions

11. LAURA
ORTIZ
ESTRELLA
EDUCATION

12. DEGREES
Pontificia Universidad Católica Madre y Maestra
Summa Cum Laude Industrial Engineer
2000 – 2004
Pontificia Universidad Católica Madre y Maestra
Master Corporate Finance
2006 – 2007

13. Paulo Coelho
«ONLY ONE THING MAKES A
DREAM IMPOSSIBLE: THE
FEAR OF FAILURE»

14. CONTACT M
E
LAURA
ORTIZ
ESTRELLA’S
RESUM
E
Lauraoestrella@live.com
http://facebook.com/LauraEstrella
LauraOrtiz@clarodr.blackberry.com
http://twitter.com/LauraOrtizE