Group 1 university students aged 18-25 who want to go abroad. They lack knowledge about the value proposition of global citizenship programs and have concerns about expectations, satisfaction, and the legal process. Group 2 are university students aged 19-23 who want life-changing impact and to empower others through communication skills projects. They have concerns about English levels, responsibilities, and project issues. Group 3 are university students aged 18-24 who want to improve skills for jobs. They have challenges with visa problems but global citizenship programs can find attendees and help address issues.