A short guide to personal resilience in a changing business environment.

1. The Resilient EntrepreneurThe Resilient Entrepreneur
5 key strategies for thriving on the challenges5 key strategies for thriving on the challenges
of a growing and changing business.of a growing and changing business.
Jen Tiller MBIH, NLP Trainer, Reiki Master Teacher, EFT Practitioner,Jen Tiller MBIH, NLP Trainer, Reiki Master Teacher, EFT Practitioner,
Buteyko Breathing Therapist, Golden Grid Energy Master Practitioner,Buteyko Breathing Therapist, Golden Grid Energy Master Practitioner,
Winner BEW Innovation Award, authorWinner BEW Innovation Award, author
Presentation at E2 copyright Jen Tiller 2010Presentation at E2 copyright Jen Tiller 2010

3. In a business, you need more money coming in thanIn a business, you need more money coming in than
going out to stay solvent, and extra resources forgoing out to stay solvent, and extra resources for
hard times.hard times.
In order to stay solvent at a personal energy level,In order to stay solvent at a personal energy level,
you also have to have more coming in than goingyou also have to have more coming in than going
out, plus extra resources for hard times:out, plus extra resources for hard times:
 PhysicallyPhysically
 MentallyMentally
 EmotionallyEmotionally
because you can’t give what you don’t have!because you can’t give what you don’t have!

4. PRACTICAL DEFINITION OFPRACTICAL DEFINITION OF STRESSSTRESS
StressStress occurs when the demands on your resourcesoccurs when the demands on your resources
– personal or external - are greater than you can– personal or external - are greater than you can
give at a particular time.give at a particular time.
PRACTICAL DEFINITION OFPRACTICAL DEFINITION OF BURNOUTBURNOUT
BURNOUTBURNOUT occurs when the demands on youroccurs when the demands on your
resources – personal or external - are greater thanresources – personal or external - are greater than
you can give over an EXTENDED period of time.you can give over an EXTENDED period of time.

5. 5 keys to resilience5 keys to resilience
1.1. Create balance and a strong centreCreate balance and a strong centre
2.2. Live with passion and purposeLive with passion and purpose
3.3. Nurture yourselfNurture yourself
4.4. Surround yourself with great peopleSurround yourself with great people
5.5. Live your life with awareness!Live your life with awareness!

6. Where are you now? Do a personal MOT:Where are you now? Do a personal MOT:
what drains you, what sustains you?what drains you, what sustains you?
-10 0 +10-10 0 +10
ClientsClients
FriendsFriends
ExerciseExercise
FoodFood
AdminAdmin
HobbiesHobbies
TechnologyTechnology
FamilyFamily
Home env.Home env.
Office env.Office env.
ColleaguesColleagues
CommutingCommuting
Financial mgtFinancial mgt
??

7. Your personal MOTYour personal MOT
What drains you, what sustains you?What drains you, what sustains you?
-10 0 +10-10 0 +10
ClientsClients
FriendsFriends
ExerciseExercise
FoodFood
AdminAdmin
HobbiesHobbies
TechnologyTechnology
FamilyFamily
Home env.Home env.
Office env.Office env.
ColleaguesColleagues
CommutingCommuting
Financial mgtFinancial mgt
??

9. SYMPTOMS OF STRESSSYMPTOMS OF STRESS
 Poor sleep patternsPoor sleep patterns
 IndigestionIndigestion
 Bouts of illnessBouts of illness
 Muscle tension – headMuscle tension – head
and back achesand back aches
 Lower energy levelsLower energy levels
 Shallow breathing/lots ofShallow breathing/lots of
yawning and sighingyawning and sighing
 Performance anxiety –Performance anxiety –
exams, music, sportexams, music, sport
 Temper or tearsTemper or tears
 Increased conflictIncreased conflict
 Withdrawal/avoidanceWithdrawal/avoidance
 Anxiety/easily startledAnxiety/easily startled
 Panic attacksPanic attacks
 Lack of organisationLack of organisation
 Less ability toLess ability to
concentrateconcentrate
 Poor memoryPoor memory
 Diet/Weight issuesDiet/Weight issues

10. PAY ATTENTION!PAY ATTENTION!
What changes FIRST as you get more stressed?What changes FIRST as you get more stressed?
 Breathing speed orBreathing speed or
depthdepth
 Sighing or yawningSighing or yawning
 Heart beat speedHeart beat speed
 Muscle tensionMuscle tension
 Voice tone or pitchVoice tone or pitch
 Digestive symptomsDigestive symptoms
 OrganisationOrganisation
 Voice speedVoice speed
 Language patternsLanguage patterns
 Gestures and bodyGestures and body
movementsmovements
 Facial expressionFacial expression
 Thought speed/qualityThought speed/quality
 Energy levelsEnergy levels
 Habits – food etcHabits – food etc

11. PURPOSE AND PASSIONPURPOSE AND PASSION
When your purpose, values, thoughts andWhen your purpose, values, thoughts and
actions match it will bring you into a stateactions match it will bring you into a state
of absolute integrity. You will feel great!of absolute integrity. You will feel great!
Do your highest values match how youDo your highest values match how you
live you life and run your business?live you life and run your business?

12. What makes you feel great –What makes you feel great –
and most importantly, are you doing it?and most importantly, are you doing it?
 Sufficient sleepSufficient sleep
 Healthy foodHealthy food
 Favourite exerciseFavourite exercise
 Vitamins/mineralsVitamins/minerals
 Good postureGood posture
 LaughterLaughter
 Good breathingGood breathing
 Making a differenceMaking a difference
 Holidays and hobbiesHolidays and hobbies
 Massage/physicalMassage/physical
therapytherapy
 Space and timeSpace and time
 Keeping a journalKeeping a journal
 Nature, music, artNature, music, art
 A little luxuryA little luxury
 Spiritual practicesSpiritual practices

14. Supportive peopleSupportive people
What sort of support networks have you created?What sort of support networks have you created?
Are they mutual or one way?Are they mutual or one way?
FriendsFriends Mentors ClientsMentors Clients
CoachesCoaches Peers ConsultantsPeers Consultants
FamilyFamily Trainers FinancialTrainers Financial
Tech support StaffTech support Staff ColleaguesColleagues
Who are you spending time on?Who are you spending time on?

15.  Decide your priorities and put them inDecide your priorities and put them in
the diary: exercise, fun stuff, family…?the diary: exercise, fun stuff, family…?
 How good do you want to feel – thisHow good do you want to feel – this
year, next year, in 10 years?year, next year, in 10 years?
 Measure your progressMeasure your progress
 Smile, laugh, get a bit of perspectiveSmile, laugh, get a bit of perspective
Celebrate every success!Celebrate every success!
PLAN TO FEEL WONDERFUL!PLAN TO FEEL WONDERFUL!

17. What next?What next?
Consider:Consider:
 Relaxation CDsRelaxation CDs
 Books, journals, postersBooks, journals, posters
 Full MOT sessionFull MOT session
 WorkshopsWorkshops
 Individual programmesIndividual programmes
20% off anything booked or ordered today!20% off anything booked or ordered today!
Please connect with me!Please connect with me!