Volicon provides remote monitoring solutions that allow broadcasters and media companies to monitor content across their distribution networks in real-time from a central location. Remote monitoring solutions continuously scan channels, test for issues, alert operators of problems, and record problematic content. This allows operators to proactively respond to issues rather than wait for customer complaints. Benefits include improving service, reducing costs by eliminating unnecessary service trips, and supporting competitive analysis by facilitating monitoring of competitors' broadcasts.

1. Volicon Provides Proactive Remote Monitoring
Not so long ago, broadcast and media companies seeking to view aired content across the full
distribution chain resorted to recording either to tape or a system the equivalent to a collection
of modified TiVo’s. Neither solution was ideal, but both were a better alternative than dedicating
staff to monitoring at remote sites. Using these recording systems, engineers could go back and
review the content that had been broadcast on a particular channel at a given date and time.
While these passive approaches to monitoring did give users access to all aired content and
allow them to make a visual inspection for the purposes of compliance or quality assurance,
they were highly inefficient. The task of finding specific content within recorded media was a
time-consuming and cumbersome proposition. Additionally, issues in aired content was not
detected for hours or even days. Already challenged to maintain operations with shrinking staff
numbers, operators found it both practically and financially difficult to make these types of
recording solutions work.
Over time, improvements in broadcast and network infrastructure and increased use of IP
networks for communications have enabled broadcasters and other media companies to
implement remote monitoring, supported by SNMP transmission of messages from remote sites
to a central monitoring system. Now, whether the remote site is across the country or across the
world, remote monitoring provides real-time visibility into the entire transmission path, allowing
engineers to identify problems, diagnose issues, and provide prompt resolution.
Remote Monitoring Implemented
Designed to monitor NOC/headend and remote hubsite broadcasts from a central location,
today’s advanced remote monitoring solutions can scan hundreds of channels around the clock
and automatically test signal integrity, issue alerts (via email and SNMP), and capture
problematic content when channels do not conform to prespecified limits.
Situated post-set-top-box (STB), this solution gives operators a single system and location from
which to access and monitor the video output around the clock. Typical remote monitoring
capabilities include review of video or audio for errors in closed-captioning and audio levels, and
for issues such as static screen or black screen. Operators can access and play out VOD
content to ensure content availability and system capacity, record DPI ad insertions for ad proof
of conformance, or monitor interactive STB guides to ensure a customer’s experience.
Full STB command access ensures effective troubleshooting and historical review of content
and services. To simplify use and review, familiar “DVD-style” controls often are combined with

2. color cues to indicate clearly the channels being displayed, whether they are live or recorded.
Users can add or subtract channels from their display and toggle between windowed, split, and
full-screen display with a mouse click. They also can navigate quickly to an actual or relative
time stamp based on the recording system’s clock.
By eliminating the need for expensive and time-consuming manual and visual channel
inspections, remote monitoring allows operators to respond proactively to faults, rather than wait
passively for customer complaints. Operators can improve service and save on operating costs
by doing away with unnecessary service trips to remote locations. Given these benefits, the
applications for remote monitoring technology are numerous, ranging from competitive news
analysis to monitoring of “out-of-footprint” broadcast and distribution channels.
Competitive Analysis
The evolution of remote monitoring has been driven in part by operators’ desire to keep an eye
on what their competitors are doing. Remote monitoring supports competitive analysis by
facilitating the monitoring of multiple broadcasts and allowing users to compare content and
archive it to local storage. As events go on the air, staff across the network can see who broke
the story first, right down to the second. Operators can look at what competitors are doing at the
same time, which is a major benefit for any newsroom.
From recorded content, users can quickly locate desired broadcast material, create clips, and
send to other users for review. The integration of search engine capabilities enables users to
locate content-based closed-caption text, as well. Because today’s remote recording solutions
are Internet-based, an operator can view its own transmissions, as well as its competitors’, from
anywhere in the world.
Out-of-Footprint Monitoring
An even more compelling and widespread use of remote monitoring technology is the tracking
of signal quality though cable and satellite distribution. With capabilities including automatic
scanning of channels, configurable audio, video outage parameters, audio bars, full-screen
viewing, error logging, and remote control, today’s remote monitoring systems allow companies
that deliver content outside their own markets to monitor their services more effectively and to
take a more proactive approach to maintaining service-level agreements.
From its network operations center in one market, a global broadcast and distribution services
company delivers broadcasts to other areas of the world. By monitoring remote broadcasts
delivered by cable or satellite, the remote monitoring system scans these channels
continuously, testing signal integrity, issuing alerts when faults are identified, and records the
associated content. Rather than wait for updates from in-market partners, operators can monitor
their services far more proactively and cost-effectively, using centralized staff and resources to
evaluate video according to the appropriate parameters.
Full-frame recording at the local level provides detail that is valuable for quality checks and
close analysis of errors. When the remote monitoring system has the capacity to stream low-
resolution versions of this video over public networks — those less robust than CDNs and other
dedicated links — then the operator also can be sure of an always-on connection to real-time
video from its out-of-market channels. Users thus can select streaming of the appropriate video
quality, depending on bandwidth availability and the demands of the application.
Conclusion
Volicon’s award-winning Observer Remote Program Monitor (RPM) system provides efficient,
cost effective remote monitoring capabilities. This advanced solution enables MSOs,
independent cable operators, IPTV, and satellite operators to evaluate the quality of their linear,
on-demand, and interactive content and advertising automatically.

3. The Observer RPM gives staff real-time access to high-quality video streams, records HD video,
provides mass video storage with smooth playback, offers an array of intuitive tools for efficient
management and monitoring of live and recorded content, supports a range of export formats,
and integrates well with third-party applications. The flexibility of this Observer system enables
operators to expand and enrich their offerings while proactively maintaining quality of service.
Contact:
Volicon, Inc.
111 South Bedford Street
Burlington, MA. 01803 USA
+1 781 221 7400
info@Volicon.com