March 12, 2015
Steve Drake
Harnessing Multiple Generations:
In the Workforce
1
22nd Green Industry Conference
More Info
• Slides at SlideShare.net/drakeco
2
3
Generational Change +
Digital Revolution =
3 Trends of Current Revolution
Front #1: Decline of traditional management
• Hierarchies/bureaucracies fraying
Front #2: Social internet revolution
• Explosion of content, news, info, entertainment
Front #3: Millennials in workforce
• 80+ million emerging as leaders
4
Disclosures
Yes, these are generalizations
Yes, there are exceptions
What follows is a compilation of research
and literature from multiple sources
Plagiarism vs research
5
6
Largest shift of human capital in history
Generations
• 18 generations in U.S. since 1776
• One every 20 years
• Revolutionary generation every 80-100 years
– Revolutionary War generation
– Civil War generation
– Depression/World War II generation
– Millennial generation
7
Baby
Boomers
77
million
Generation
Y
76+
million
Generation X
50 million
Matures
24 million
Before
1946
1946-1964 1965 – 1977 1978 - 1995
Birth
Years:
8
 Majority of US workforce in 2015
 43% of world's population is under age of 25
Generations by Birth Years
Generational Divides
(Shared Experiences)
Generation Born Age in 2014 Core Influence
Silents Mid-1920s to early 1940s 70-90 Depression, WWII
Boomers Early 1940s to early 1960s 55-70 Man-on-Moon, Vietnam
Millennials Early 1980s to early 2000s 10– 33 9/11, Web 2.0, terrorism
Xers Early 1960s to early 1980s 34-54 Latch key, Challenger
9
GENERATIONS
Boomers Harley BeatlesMimeo
Telecopy
Polaroid
Xers Nike Michael
Jackson
Email Instamatic
Ys Apple BeebsSocial
media
Selfies
Icon MusicTech Photos
10
Boomers
• Don’t trust anyone over 30
• Love the one you’re with
• Flag burnings
• Woodstock Generation
• Age of Aquarius
• 60-hour work week
• Transistor radios
Common Experiences
Boomers remember ...
• Polio
• Bomb shelters
• President Kennedy assassination
• Vietnam
• Kent State
• Woodstock
• Kodak moments
• NASA/Man on Moon
• Fins on cars
• TV: Ed Sullivan, Lucy, Walter Cronkite
Common Experiences
Millennials remember ….
• Parents being downsized
• Friending
• Digital yearbooks
• 9/11, war on terrorism
• GM has always meant Genetically Modified
• Watching TV without a TV set
• Photos without film
• Luggage on wheels not shoulders
• Amazon not just a South American river
• Music has always been free (downloaded)
Y Characteristics
• Living with parents longer
• Buying home later
• Food from convenience stores
• More education
• Earning less
• Optimists
• Urbanites
• TV: Streaming,
Jon Stewart
• Marrying later
• Children later (but more of them)
0
5
10
15
20
25
30
35
40
NumberEligible(millions)
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023
Year
Boomer Peak
Boomer
retirement will
lead to an “all
out war for
talent.”
15
16
2,925 new 65-year-olds by 8 pm today
Boomers
• Nearly all Boomers will be retired by 2020 …
… that’s just five years from now!
• Not enough Xers to replace them
• Thus, Millennials will take over!
17
Work
Life
Family
Work
Life
Family
#1 Issue between Generations
18
Boomers:
Work is a PLACE
Ys:
Work whenever &
wherever
19
Y Priorities
Participation Down In
• Tennis
• Bowling
• Service Clubs
• College football tickets
• Golf (1 course closes every 48 hours)
Who taught them?
• Participation trophies
• Y Winners
Loyalty
• Ys more loyal to self than to employer
• Who taught them?
– Re-engineering
– Down sizing
– Laid off
26
Communications at Work
Boomer: Did you get my email request?
Millennial: Huh? What email?
Boomer: I emailed you 20 minutes ago to
bring me the Smith estimate.
Millennial: Well, if it was urgent, why
didn’t you text me?
• Gen Y workers want a job that lets them
exercise personal values and beliefs.
• 62% want to work for
companies that give them a
chance to use their skills to
help a nonprofit.
27
• More than 60% of students volunteer at
least monthly.
Cause Marketing
Examples
 Habitat for Humanity
 Cook for the Cure
 Return the Warmth
 Chili’s Create-A-Pepper
Trees for Troops:
Reach & Impact
14.2 MILLION households
said they saw, read or
heard about Trees for
Troops
1.9 MILLION households
said T4T “influenced” their
decision to purchase a
farm-grown tree in 2007
29
ALS Ice Bucket Challenge
• ALS donations up
from $2.5 mil in
2012 to $79.7 mil
now!
• Plum Hollow CC
takes Ice Bucket
Challenge!
http://ow.ly/AGGOW 30
Potential Causes
31
• Golf mower rodeo
• Foot golf
• Cause of the month?
• Green care for troops
Expanded Hole Size
• Supported by
Taylormade Golf
• See hackgolf.org
32
Foot Golf
• 200 courses
• Brings in 1st timers
33
North Inch Golf Course
• World’s oldest course
• Changes to survive:
– 6-hole option
– Free coaching for juniors
– Flexible pricing
– Get into golf for beginners
– Young adult season ticket
34
5 Currents Impacting Us
1. Sharing economy
2. Gig economy
3. Knowledge economy
4. Experience economy
5. Impact economy
35
SHARING
1. Access & collaboration over
ownership & acquisition
2. Google means few secrets
3. Roam beyond cul-de-sac &
network
Uber cars
Facebook, Instagram, Blogs
36
GIG
1. Multi careers & entrepreneurs over one-
career and loyalty
2. Many engaged in multiple “gigs” rather than
single job
37
KNOWLEDGE
1. Innovation,
interconnectedness,
globalization over
automation, silos,
regimentation
2. Global access to people
and knowledge
38
EXPERIENCE
1. Emotion and experience over
products and services
 memorable experience
creates raving fans
(starting with waiting rooms)
social media helps people
achieve personal satisfaction
39
IMPACT
1. For-benefit enterprises over for-profit
enterprises
2. Does it improve the world?
3. I want to support causes
40
Goes on sale today
41
99c on Kindle
When Millennials Take Over
4 Capacities Organizations Must Develop
1. Digital
2. Clear
3. Fluid
4. Fast
42
When Millennials Take Over
Capacities Organizations Must Develop
1. Digital
• Clear digital mindset
• Focused on personal service
• Continuous innovation
• Nothing is ever done
43
When Millennials Take Over
Capacities Organizations Must Develop
2. Clear
• Information shared
• Collaboration improves lives
• Make it visible and transparent
44
When Millennials Take Over
Capacities Organizations Must Develop
3. Fluid
• Nimble
• Flexible
• Shared power & authority
• Integrated teams replace silos
45
When Millennials Take Over
Capacities Organizations Must Develop
4. Fast
• More responsiveness
• Keep up with changes
• Keep looking for new ideas
• Quick & easy
46
Discussion
1. Table talk:
a) What does Generational change mean to
your company?
b) What does it mean to your role/job?
c) What does it mean for hiring policies?
2. Should your company engage in a cause? If
so, what?
47
48
The World Has Changed
If
can’t find you …
You Don’t Exist
Much of this information provided by NCTA from research
conducted by Market Directions Inc.
Gen Y Information Sources:
1) Market Directions … www.marketdirections.com
2) When Millennials Take Over …
http://www.culturethatworks.net
3) Beloit College … www.beloit.edu (Mindset List)
4) Knowing Y: Sarah L. Sladek
5) Generational Diversity: Jamie Notter
49
Steve Drake
President
10564 Carena Circle
Fort Myers, FL 33913
(314) 239-9464
CONTACT
INFORMATION
steve@scdgroup.net
@stevedrake
@causeaholic

Reinders harnessing multiple generations

  • 1.
    March 12, 2015 SteveDrake Harnessing Multiple Generations: In the Workforce 1 22nd Green Industry Conference
  • 2.
    More Info • Slidesat SlideShare.net/drakeco 2
  • 3.
  • 4.
    3 Trends ofCurrent Revolution Front #1: Decline of traditional management • Hierarchies/bureaucracies fraying Front #2: Social internet revolution • Explosion of content, news, info, entertainment Front #3: Millennials in workforce • 80+ million emerging as leaders 4
  • 5.
    Disclosures Yes, these aregeneralizations Yes, there are exceptions What follows is a compilation of research and literature from multiple sources Plagiarism vs research 5
  • 6.
    6 Largest shift ofhuman capital in history
  • 7.
    Generations • 18 generationsin U.S. since 1776 • One every 20 years • Revolutionary generation every 80-100 years – Revolutionary War generation – Civil War generation – Depression/World War II generation – Millennial generation 7
  • 8.
    Baby Boomers 77 million Generation Y 76+ million Generation X 50 million Matures 24million Before 1946 1946-1964 1965 – 1977 1978 - 1995 Birth Years: 8  Majority of US workforce in 2015  43% of world's population is under age of 25 Generations by Birth Years
  • 9.
    Generational Divides (Shared Experiences) GenerationBorn Age in 2014 Core Influence Silents Mid-1920s to early 1940s 70-90 Depression, WWII Boomers Early 1940s to early 1960s 55-70 Man-on-Moon, Vietnam Millennials Early 1980s to early 2000s 10– 33 9/11, Web 2.0, terrorism Xers Early 1960s to early 1980s 34-54 Latch key, Challenger 9
  • 10.
    GENERATIONS Boomers Harley BeatlesMimeo Telecopy Polaroid XersNike Michael Jackson Email Instamatic Ys Apple BeebsSocial media Selfies Icon MusicTech Photos 10
  • 11.
    Boomers • Don’t trustanyone over 30 • Love the one you’re with • Flag burnings • Woodstock Generation • Age of Aquarius • 60-hour work week • Transistor radios
  • 12.
    Common Experiences Boomers remember... • Polio • Bomb shelters • President Kennedy assassination • Vietnam • Kent State • Woodstock • Kodak moments • NASA/Man on Moon • Fins on cars • TV: Ed Sullivan, Lucy, Walter Cronkite
  • 13.
    Common Experiences Millennials remember…. • Parents being downsized • Friending • Digital yearbooks • 9/11, war on terrorism • GM has always meant Genetically Modified • Watching TV without a TV set • Photos without film • Luggage on wheels not shoulders • Amazon not just a South American river • Music has always been free (downloaded)
  • 14.
    Y Characteristics • Livingwith parents longer • Buying home later • Food from convenience stores • More education • Earning less • Optimists • Urbanites • TV: Streaming, Jon Stewart • Marrying later • Children later (but more of them)
  • 15.
  • 16.
  • 17.
    Boomers • Nearly allBoomers will be retired by 2020 … … that’s just five years from now! • Not enough Xers to replace them • Thus, Millennials will take over! 17
  • 18.
    Work Life Family Work Life Family #1 Issue betweenGenerations 18 Boomers: Work is a PLACE Ys: Work whenever & wherever
  • 19.
  • 20.
    Participation Down In •Tennis • Bowling • Service Clubs • College football tickets • Golf (1 course closes every 48 hours)
  • 22.
    Who taught them? •Participation trophies • Y Winners
  • 24.
    Loyalty • Ys moreloyal to self than to employer • Who taught them? – Re-engineering – Down sizing – Laid off
  • 26.
    26 Communications at Work Boomer:Did you get my email request? Millennial: Huh? What email? Boomer: I emailed you 20 minutes ago to bring me the Smith estimate. Millennial: Well, if it was urgent, why didn’t you text me?
  • 27.
    • Gen Yworkers want a job that lets them exercise personal values and beliefs. • 62% want to work for companies that give them a chance to use their skills to help a nonprofit. 27 • More than 60% of students volunteer at least monthly.
  • 28.
    Cause Marketing Examples  Habitatfor Humanity  Cook for the Cure  Return the Warmth  Chili’s Create-A-Pepper
  • 29.
    Trees for Troops: Reach& Impact 14.2 MILLION households said they saw, read or heard about Trees for Troops 1.9 MILLION households said T4T “influenced” their decision to purchase a farm-grown tree in 2007 29
  • 30.
    ALS Ice BucketChallenge • ALS donations up from $2.5 mil in 2012 to $79.7 mil now! • Plum Hollow CC takes Ice Bucket Challenge! http://ow.ly/AGGOW 30
  • 31.
    Potential Causes 31 • Golfmower rodeo • Foot golf • Cause of the month? • Green care for troops
  • 32.
    Expanded Hole Size •Supported by Taylormade Golf • See hackgolf.org 32
  • 33.
    Foot Golf • 200courses • Brings in 1st timers 33
  • 34.
    North Inch GolfCourse • World’s oldest course • Changes to survive: – 6-hole option – Free coaching for juniors – Flexible pricing – Get into golf for beginners – Young adult season ticket 34
  • 35.
    5 Currents ImpactingUs 1. Sharing economy 2. Gig economy 3. Knowledge economy 4. Experience economy 5. Impact economy 35
  • 36.
    SHARING 1. Access &collaboration over ownership & acquisition 2. Google means few secrets 3. Roam beyond cul-de-sac & network Uber cars Facebook, Instagram, Blogs 36
  • 37.
    GIG 1. Multi careers& entrepreneurs over one- career and loyalty 2. Many engaged in multiple “gigs” rather than single job 37
  • 38.
    KNOWLEDGE 1. Innovation, interconnectedness, globalization over automation,silos, regimentation 2. Global access to people and knowledge 38
  • 39.
    EXPERIENCE 1. Emotion andexperience over products and services  memorable experience creates raving fans (starting with waiting rooms) social media helps people achieve personal satisfaction 39
  • 40.
    IMPACT 1. For-benefit enterprisesover for-profit enterprises 2. Does it improve the world? 3. I want to support causes 40
  • 41.
    Goes on saletoday 41 99c on Kindle
  • 42.
    When Millennials TakeOver 4 Capacities Organizations Must Develop 1. Digital 2. Clear 3. Fluid 4. Fast 42
  • 43.
    When Millennials TakeOver Capacities Organizations Must Develop 1. Digital • Clear digital mindset • Focused on personal service • Continuous innovation • Nothing is ever done 43
  • 44.
    When Millennials TakeOver Capacities Organizations Must Develop 2. Clear • Information shared • Collaboration improves lives • Make it visible and transparent 44
  • 45.
    When Millennials TakeOver Capacities Organizations Must Develop 3. Fluid • Nimble • Flexible • Shared power & authority • Integrated teams replace silos 45
  • 46.
    When Millennials TakeOver Capacities Organizations Must Develop 4. Fast • More responsiveness • Keep up with changes • Keep looking for new ideas • Quick & easy 46
  • 47.
    Discussion 1. Table talk: a)What does Generational change mean to your company? b) What does it mean to your role/job? c) What does it mean for hiring policies? 2. Should your company engage in a cause? If so, what? 47
  • 48.
    48 The World HasChanged If can’t find you … You Don’t Exist
  • 49.
    Much of thisinformation provided by NCTA from research conducted by Market Directions Inc. Gen Y Information Sources: 1) Market Directions … www.marketdirections.com 2) When Millennials Take Over … http://www.culturethatworks.net 3) Beloit College … www.beloit.edu (Mindset List) 4) Knowing Y: Sarah L. Sladek 5) Generational Diversity: Jamie Notter 49
  • 50.
    Steve Drake President 10564 CarenaCircle Fort Myers, FL 33913 (314) 239-9464 CONTACT INFORMATION steve@scdgroup.net @stevedrake @causeaholic