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Region- EMEA Customer CaseStudy

This document contains summaries of multiple companies that use NetSuite software to manage their businesses. It describes their industries, locations, challenges they faced with previous systems, and benefits they have achieved through implementing NetSuite solutions. Key benefits highlighted across many companies include increased revenues, improved efficiencies, real-time access to business data, and support for rapid growth without adding headcount.

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EMEA Region Customers © NetSuite 2010 2
Overview – Wholesale Distributors of outdoor lifestyle products – Based in Edinburgh, UK – Replaced Sage – NetSuite OneWorld for Finance, Inventory and eCommerce Challenges Rapid growth required accessible, user-friendly system to scale with the business Needed efficient way to promote specific brands through multiple websites NetSuite Benefits NetSuite has helped support a 95% increase in revenues without adding staff Integrated business processes, new website saved 25% of sales staff’s time Warehouse distribution efficiencies have cut need for warehouse space by 40% NetSuite Helps Grow 2Pure 95% Without Adding New Staff NetSuite saves us time and allows us to focus on running the business, and that has helped us increase our turnover—our revenues—by 95%“ ”
Overview ‒ Supplier of specialist electronic, photonic & imaging products and services ‒ Based in Wokingham Berks, Great Britain ‒ Customer since 2005 ‒ Replaced Lotus Notes, Vecta ‒ Using OneWorld, ERP, CRM, Sandbox Environment Challenges Business growth hindered by fragmented sales software Sales teams couldn't access customer information in databases of other operations Manual lead processing hindered performance NetSuite Benefits A single view of sales & customer information across 14 operations Overall sales team efficiency has increased significantly Automated processing of website speeds integration with sales pipeline ACAL Plc Consolidates 14 European Sales Operations with OneWorld With NetSuite we all work on one system, and that means we can work together as a single team“
Overview ‒ Oracle E-Business Suite partners ‒ Customer since 2003 ‒ Based in Geldermalsen, The Netherlands ‒ Running Small Business ERP, CRM, and SFA Challenges Launch an international business without heavy overhead cost Tracking customers, projects, professionals and billing in a lean, mobile business model Accessing business data and metrics anywhere, anytime NetSuite Benefits Successfully operating growing business for over 10 years on NetSuite solution Strong growth in size and complexity of business without adding accounting and administration staff Cloud design provides executives and practitioners access to key capabilities at all times Apps & Us Enjoys Decade of Growth with NetSuite NetSuite had the most cloud functionality of any solution we considered. “
Overview ‒ Study Arboriculture ‒ Established in 1964 ‒ Based in Hampshire, UK ‒ NetSuite replaced Sage 50 and Microsoft Access ‒ Live on NetSuite in 3 months Challenges Move all information into one single database Provide staff with remote access to data Needed a solution which required little on-site maintenance or management NetSuite Benefits Significant saving on hardware Data is backed up automatically by NetSuite, ensuring company information is secure Requires minimal on-site IT infrastructure and management, further reducing costs Transformed Critical Business Processes with NetSuite’s Cloud Software With NetSuite, all of our data is 100% accurate, presented in real time and available at the click of a button. It’s made a huge difference to the way we work.“
Overview ‒ Provider of novelties and gifts ‒ Based in the London, UK ‒ Customer since 2007 ‒ NetSuite OneWorld ‒ Replaced QuickBooks ‒ Chose NetSuite OneWorld over SAP and Exchequer Challenges Managing growth across 3 continents Managing multi-location inventory and supply chain Needed financial consolidation for vendor and products NetSuite OneWorld Benefits Saved £50,000+ over on premise software and servers Grew from £1.2 to £2.8M since switching to NetSuite Multi-currency capabilities facilitate financial consolidations BLUW Saves £50,000 Over On-Premise IT We operate on three continents and our business is undergoing enormous growth. It would be impossible to predict future systems and infrastructure requirements for our business. With NetSuite OneWorld, we don't have to. ” “
Overview ‒ International non-profit ‒ Based in Leamington Spa, U.K. ‒ Switched from Greentree ERP, Microsoft Access and Excel ‒ Using NetSuite CRM, and ERP Challenges Managing disparate donor and financials data sets Lack of visibility into fund-raising effectiveness, budget vs. actuals, and individual and organizational donors Use of time & resources manually managing & double- entering data, and maintaining on-premise systems NetSuite Benefits Streamlined fund-raising, financials and marketing in an integrated, flexible system Better efficiency, visibility and fund-raising effectiveness Unified set of financials data and 15,000 individual and organizational donor records International Non-Profit Sows Peace in Troubled Nations of Africa and Asia NetSuite has changed our whole fund-raising function.
Overview ‒ Provider of cleaning services ‒ Based in Hertfodshire, UK ‒ NetSuite replaced Sage Peachtree ‒ Deployed NetSuite to manage ERP Challenges Difficulty supporting fast growth with its combination of limited business software and spreadsheets Accessing and reporting data was time-consuming and costly Company didn't have coherent view of P&L, salary, and marketing data NetSuite Solution Benefits Has the ability to support 150% growth year on year over the next three years Company achieved software ROI within 5 months of full NetSuite implementation Cut Time and Costs To Support Cynergi's 150% Growth Goal NetSuite gives us a complete view of our business in real time. It saves the leadership team time we can use to focus on growing our client base by 150% over the last three years. ” “
Overview – General eco-friendly Commercial Cleaning and Support Services – Based in Henley-on- Thames, UK – Customer since 2011 – Switched from Sage Line50, Syrinx – Using Advanced Billing Schedules, ERP and CRM Challenges Valuable time resources used in manually processed sales data and billing information Crucial KPIs were time-consuming to collect and analyse using Excel and Sage Line 50 Planned expansion of regional offices could not be monitored effectively with the incumbent system NetSuite Benefits 75% reduction in paper usage reinforces Ecocleen's eco-credentials Visibility for both HQ and regional offices reduce administrative enquiries by 30% Time-savings of 2-3 hours a week through automated lead distribution New-franchise training takes just 1.5 hours, compared to a day with the previous system Eco friendly franchise transforms business efficiency, going paperless in the process NetSuite has completely transformed the way we do business.
Overview ‒ Telecommunications; internet provider ‒ Based in London, United Kingdom ‒ Customer since 2009 ‒ Switched from on-premise applications ‒ Using NetSuite and NetSuite OneWorld Challenges Difficulty managing subscriptions billings Manual processes and unwieldy remote access slowed business performance Under pressure for fast IT improvement NetSuite Benefits Implementation completed in 3 months Improved business performance with automated financial and billing processes Reduced remote-access set-up time for accounting, sales, and support staff NetSuite Helps London ISP Track Complex Subscription-based Billings We operate on 3 continents, Europe, Asia, & North America, and our business is undergoing enormous growth. It would be impossible to predict future systems & infrastructure requirements for our business. With NS OneWorld, we don't have to. “
Overview – Online Exchange for Consumer Goods – Based in Funchal, Portugal – Replaced Sage Trading 100 with NetSuite – NetSuite ERP, Inventory and Analytics Challenges Managing operations in Portugal, England and France Multiple currencies, trading regulations and languages Needed global access to key business metrics Required a system that would allow integration with complex website front-end NetSuite Benefits Increased the efficiency of operations, logistics and finance by 20% by reducing manual processes Access to real-time reporting and KPI’s Remote, real-time access for entire staff Emarket.com Streamlines Business Processes with NetSuite By allowing us to automate key business processes, NetSuite has increased the efficiency of our operations, logistics and finance teams by 20%“
Overview ‒ Cosmetics Packaging and Design ‒ Based in the Netherlands ‒ Customer since 2005 ‒ Replaced Microsoft Word and Excel ‒ Uses OneWorld, Advanced Inventory, Site Builder, ERP, CRM SFA Challenges Company growth supported by an easy-to-install IT system with worldwide access & corporate transparency Managing network operating in 25+ countries, multiple currencies & languages, with subsidiary relationships Expertise to maintain & update website. Replace inefficient manual data entry in Word & Excel NetSuite Benefits Accurate account of operations: sales coordination, supplier control, consolidated accounting & reporting, quality control, delivery and payment Successful management of international currencies and time zones 50% year-on-year growth Fasten Grows 50% Year-on-Year Thanks to Cloud-Based Software Suite We've evaluated the competition and came to the conclusion that NetSuite is leagues ahead in terms of functionality, ease of use and price.“
Overview ‒ Swim wear and swimming gear distributor ‒ Based in the United States (HQ) and Bulgaria ‒ NetSuite OneWorld ‒ Replaced Sage Acpacc Challenges Non-integrated software made it difficult for Finis to take advantage of the growth opportunities Limited visibility to available inventory prevented sales reps to make on-site/pool-side sale Company growth plans prevented by poor business solution infrastructure NetSuite OneWorld Benefits Now saving $20,000 yearly over cost and $140,000 in FTE salaries due to increased efficiencies Growth rate from 20% and up while warehouse efficiency increased by 20% OneWorld’s multi-currency and multi-tariff functions helped produce financial reports for its Bulgarian subsidiary NetSuite OneWorld Helps Swimwear Innovator Lap Larger Competitors to Accelerate Growth With NetSuite, our sales reps can track inventory in real time and make instant sales at pool-side or during customer store visits—something that many of our competitors are not able to do. “
Overview ‒ Luxury floor coverings ‒ Based in Sussex, UK ‒ Customer since 2006 ‒ Replaced Sage Line 50, ACT! CRM, Microsoft Access and Excel ‒ Using ERP, CRM SFA, Site Builder, Advanced Site Customization Challenges Achieve rapid growth without having to pay large upfront costs in new technologies Calculating shipping costs and currency conversions for international orders Limited office space they didn't want to use for servers NetSuite OneWorld Benefits Now runs all their ecommerce, accounting, warehouse and stock levels and data on a single, cloud platform All orders are now processed automatically with just a click of the shoppers button Operate with just 3 FTE & manage a complex network of third-party experts, saving £165,000 in annual staff costs Harvey Maria Harness SuiteCommerce to Increase Sales by 30–40% Year-on-Year Not only has it been integral to rapid business growth, enabling us to easily sell and ship internationally but NetSuite also allows us to keep the profile of a large company but operate like a lean, small one. “
Overview ‒ Healthcare Services ‒ Based in Louvain-la- Neuve, Belgium ‒ Customer since 2005 ‒ 160 Users ‒ Switched from Spreadsheets, manual processes ‒ Using NetSuite CRM+, OneWorld Challenges Missed growth opportunities from uncoordinated sales and marketing Uncoordinated business segments get salespeople to target same customers Long lead time of complex equipment made production planning difficult NetSuite Benefits Role-based dashboards help sales/marketing users coordinate efforts among 5 business segments Consistent, reliable customer information greatly improved production planning NetSuite Helps IBA Coordinate Sales and Marketing Across 5 Business Segments Having independent sales force entities in several divisions, sometimes chasing the same customers, we didn't always know if someone else at IBA was already talking to a prospect company. Now we leverage that information to ensure that we're 100% coordinated. “
Overview ‒ Financial security company ‒ Based in London, UK ‒ Selected NetSuite over Sage 200 ‒ Deployed NetSuite to Manage Commissions Challenges Attract and retain highly qualified sales staff with accurate commission payments Manual data entry slowed administrative processes Needed a secure, reliable software system to handle complex financial scenarios NetSuite Benefits Helped Imagine FS automate its commission processes Reduced commissions time from 1 day to 5 minutes Dashboards allow directors to plan and control growth Finanacial Services Startup Grew its Sales Force by 400% With NetSuite, we get the efficiency of end-to-end integration, real time information, and all the flexibility we'll ever need to stay on our growth path. ”“
Overview ‒ Medical device manufacturer and distributor ‒ Based in Bristol, UK ‒ NetSuite replaced Multiple legacy applications and spreadsheet ‒ Uses NetSuite Challenges Business performance suffered because of multiple IT acquisitions that couldn't support existing business model Complex customer-supplier relationship Manual data re-entry slows down business processes Poor visibility into inventory and sales orders caused stock run outs NetSuite Benefits Saved £75,000 over equivalent server-based system, and is saving £25,000 yearly on administration and maintenance Reduced administration costs by more than £50,000 Saved man-hours due to automation Customer satisfaction has grown NetSuite Helps Medical Manufacturer Boost Business Performance While Cutting Costs NetSuite helped us improve our business performance across the board, from better inventory control and faster, more accurate reporting, to more responsive customer service and more consistent Website updates. “
Overview – Provider of IT services – Based in London, UK – NetSuite – Replaced Scala, Excel, and Outlook Challenges Bringing company processes and systems up to date to enable future growth Needed to eliminate duplication of information between departments Simple tasks took far too long to complete NetSuite Benefits Company more profitable due to accurate, live data at fingertips Frees up time to process mass transactions, turn queries and issues around rapidly More dynamic and accurate across all departments Reduction in back-office staff ITS-PLC Drives Profitability with NetSuite NetSuite has helped us to leap frog our competitors. “
Overview ‒ Ecommerce, wholesale distribution ‒ Based in Suffolk, UK ‒ NetSuite ‒ Replaced custom software Challenges Manual sales and accounting processes wasted time, manual, redundant data entry risked accounting errors Lack of real-time communication with suppliers hindered drop- ship business Lack of data integration with outsourced customer support organization hindered customer service responsiveness NetSuite Benefits Process integration helped reach 30% growth rate without adding IT staff and doubled its order-volume capacity Integration helped organize and improve major process flows (supplier drop-ship business, real-time order tracking, customer support, etc.) NetSuite serves as an eCommerce foundation for new business opportunities NetSuite Helps Ecommerce Business Grow by 30 Percent Without Adding IT Staff If we didn't have a single system and were having to replicate data it would be horrendous. NetSuite lets us record the status of orders for reporting to the relevant parties—even better, it does it in real-time. “
Overview ‒ Nonprofit training young Africans to become software entrepreneurs ‒ Based in Accra, Ghana ‒ Customer since 2012 ‒ Switched from Excel ‒ Using NetSuite Financials Challenges Limited visibility into costs and budgets resulting in delays, manual data re-entry and guesswork. MEST's parent organization, the Meltwater Group, lacked a real-time view of school financials and operations. Previous annual auditing was a painful exercise that took a month and involved a half-dozen auditors. NetSuite Benefits Improved business efficiency by 50% since implementing NetSuite in 2012 Time required for annual auditing reduced to just several hours with NetSuite. Better visibility into expenses to make informed, cost- saving decisions on operational outlays. Meltwater School Fosters Technology Entrepreneurship in Africa with NetSuite.org NetSuite is an incredible asset and NetSuite.org has been incredibly generous with us and our incubator companies.“
Overview – Supplier of warm water underfloor heating systems – Based in Devon, UK – Replaced proprietary application – NetSuite Challenges Unable to maintain high growth rate with proprietary software applications Company needed to improve customer relationships to succeed with low-volume, high-value product line Sales staff handling of 300-400 projects slowed by complex manual reporting and other processes Cash flow suffered because managers had difficulty tracking late creditor payments NetSuite Benefits Company saved between £100,000 and £120,000 over the three-year cost of hardware and licenses for equivalent SAP applications Gives real-time access to company information and financial data that boosts cash flow and improves customer relationship NetSuite Helps Distributor Boost Customer Relationships While Maintaining High Growth Rate NetSuite has helped us build better relationships with existing and new customers alike, while giving us a real-time view of the business at any given time.“ ”
Overview – Luxury clothing – Based in London, UK – Using NetSuite OneWorld and Mid Market Edition – Switched from Sage, Excel Challenges Company growth limited to a combination of Excel & Sage Out-dated information from unsynchronized spreadsheets Spreadsheets and Sage couldn't handle inventory management Finding a solution that supported Mac & Windows users without disrupting the business NetSuite Benefits Immediate improvement to profit margins Real-time inventory, as well as purchasing & distribution information from integrated ecommerce, POS and outsourced warehouse processes Role-based dashboards deliver real-time information on purchasing, inventory and KPIs NetSuite Helps Luxury Clothing Retailer Streamline Processes to Drive Growth NetSuite gave us real-time access to information about what was happening in the business, and we were able to use that intelligently to see what was working and what wasn't. “
Overview – Market research and strategic consulting firm for the software and IT services industry – Based in Paris, France – Customer since 2005 – Switched from spreadsheets – Using OpenAir Challenges Time and resources wasted in manual time and expense tracking and invoicing Difficulty tracking work schedules due to different countries' policies for holidays and vacations Time consumed to manually convert 4 different currencies for expense tracking and invoicing NetSuite Benefits Cloud architecture and central data repository simplified data access Eliminated the time and costs required for manual currency conversions of billings and expense reimbursements Automating time and expense tracking and billings has reduced administrative overhead for consultants NetSuite OpenAir Helps Consulting Firm Streamline International Business NetSuite OpenAir was the first SaaS tool used at our organization. By seeing what it has done for PAC, we've come to realize what a great asset cloud computing tools can be. “
Overview – Services and Solutions Storage Company – Based in Aberdeen, UK – Customer since 2005 – Switched from Gemini, Sage, ACT! – Using ERP, CRM, Revenue Recognition and Advanced Financials Challenges Disparate, non-integrated business software hindered ability to maintain strong growth Lack of visibility into the sales pipeline limited the company's ability to track sales opportunities Time used to match quotes with invoices from lack of integration between customer-sales & accounting data NetSuite Benefits Continued growth without having to add new administrative staff 40 hours a week cut in administrative time with integration of sales-pipeline and accounting date Integrated, end-to-end sales and accounting process enforce consistent business practices NetSuite Helps Storage-Solutions Company Prepare for Renewed Growth NetSuite has helped us become better organized, with stronger, more defined and integrated business processes, and has given us the foundation to keep growing.“
Overview ‒ Manufacturer of fireplace, stone and bathroom fixtures ‒ Headquarters: South Yorkshire, UK ‒ Founded in 1923 ‒ Customer since 2009 ‒ NetSuite OneWorld replaced Bespoke product Challenges Management of three separate divisions, each in different locations Urgent need to replace single server set-up with limited licenses Distributed workforce needed system access NetSuite OneWorld Benefits OneWorld allows areas of the business to operate as individual entities Automated processes eliminated administrative burden and saved the equivalent of two employees Integrated and streamlined end-to-end processes, from point of sale through to delivery and invoicing R.O. Arnold Turns to the Cloud to Support Growth while Reducing Costs We use NetSuite for absolutely everything and the productivity savings since switching have been huge. To achieve the same results without NetSuite would have meant hiring at least two new employees. “
Overview – NetSuite Customer since 2003 – Food/Beverage, Retail – Based in London, UK – Using NetSuite Advanced Inventory, Financial Planning, ERP and CRM – Switched from Sage Line 50 Challenges Complex, expensive business software made it difficult for Rococo to keep up with growth opportunities Constant sofeware vendor add-ons and upgrades wasted administration time and didn't deliver hoped-for improvements Previous supplier offered only wired network options, and not Web-based solutions NetSuite Benefits Sales increased 25% Saved £30K over a comparable premise-based system Saves £6K yearly on maintenance over previous system London Food Retailer Grows, Cuts Costs with NetSuite With NetSuite we now have time to concentrate on real business matters without having to worry about keeping our IT infrastructure up to speed.“
Overview ‒ 2nd largest software company in Germany ‒ Based in Darmstadt, Germany ‒ Customer since 2006 ‒ 6,000+ employees, 10,000+ customers in 70 countries ‒ Switched from Microsoft Project, spreadsheets ‒ Integrated with SAP ‒ Using OpenAir Challenges Using a combination of legacy business tools & home grown software to manage professional services projects Resource utilization suffered from inability to track budgets and schedules Requiring extra headcount for complex spread sheets & standalone project management software packages NetSuite Benefits Integration of accounting & professional services improved resource utilization Automated time-tracking and invoicing frees up project managers to deal with more strategic issues 8% savings in administrative overhead Software AG Standardizes on OpenAir As Platform for Global Professional Services Not having to worry if the data is correct has freed us up to focus on higher strategic values such as how to efficiently manage a project, forecasting, and revenue recognition. “
Overview ‒ Marine Science; Marine mammal consultancy ‒ Based in St Andrews, UK ‒ Customer since 2010 ‒ Switched from Sage Line 100 ‒ Using OneWorld and OpenAir Challenges Using an accounting system that could not support a global growth ambition The company was looking for a multi-company, multi- currency cloud based scalable solution The company wanted to leverage on a standardized CRM system with rapid consolidation at month end NetSuite Benefits Support seven additional companies without increasing the company’s headcount NetSuite has allowed us to shorten reporting timescales from 10 to 6 working days Significant increase in productivity due to NetSuite’s anywhere, anytime access NetSuite helps growing marine mammal consultancy with global growth ambitions The investment in NetSuite has enabled us to avoid hiring additional new staff, improve our financial close and increase our overall customer service level.“
Overview – Wholesale distributor of fashion accessories and beauty products – Based in Reading, Leeds, UK – NetSuite – Replaced QuickBooks, custom sales and stock application Challenges Fragmented business software and processes made it difficult for professional beauty-products distributor to ramp up to large potential customer base Mishandled orders and customer disappointments resulted from lack of integration Complex matrix pricing of 3,000 SKUs and multiple customer- pricing levels added to complexity of sales-channel integration NetSuite Benefits Now supports multi-channel sales growth through integrated inventory management, point-of-sale processes Saving 20 hours per month through reductions in senior managers' administrative workload Better business visibility helps managers spot key trends, make better business decisions Improved financial and purchasing reports have greatly reduced over- and under-stocking NetSuite Helps Recent Startup Take Advantage of Growing Customer Base NetSuite has given us the ability to leverage our existing base and to get new customers at the same time.“
Overview – Maritime Media – Based in London, UK – In business since 1992 – Customer since 2008 – Switched from QuickBooks, FileMaker Pro, spreadsheets – Using ERP and CRM Challenges Expand product scope and market penetration within the global high-end yacht-owner market Missed sales opportunities due to lack of customer- information integration Market new media properties and events to builders, brokers, and suppliers of high-end yachts NetSuite Benefits Additional 20% yearly revenues from 3 new market segments Receivables backlog cut by 70%, invoices in minutes not weeks, 80% increase in sales rep productivity Integrated, centralized customer information and detailed analytic reports NetSuite Helps Media Leader Add 20% to Annual Revenues With NetSuite, we've been able to keep our positioning as dedicated to the high-end yacht market, but also improve our business.“
Challenges Popular TV home-shopping network needed to simultaneously support growth and reduce costs to fight downward price competition Improve business visibility to help executives make informed decisions to support company growth NetSuite Benefits Saves £50,000 yearly over the cost of an equivalent server-based system and its necessary maintenance Improved email marketing generate an additional £8,000 revenue each month Automated VAT reporting saves £3,000 per year NetSuite Helps Grow Margins 400% While Doubling Revenues NetSuite has helped us maintain strong growth while keeping capital expenditures to a minimum. It also helped us prepare for future growth“ Overview – UK Home Shopping Ltd – Ecommerce, mail order, consumer goods – Based in Mansfield, Notts, UK – Using NetSuite SuiteCommerce – Switched from Microsoft Dynamics Navision – Partners with Noblue Limited
www.curiousrubik.com @curiousrubik

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Region- EMEA Customer CaseStudy

  • 1.
  • 2.
    EMEA Region Customers ©NetSuite 2010 2
  • 3.
    Overview – Wholesale Distributorsof outdoor lifestyle products – Based in Edinburgh, UK – Replaced Sage – NetSuite OneWorld for Finance, Inventory and eCommerce Challenges Rapid growth required accessible, user-friendly system to scale with the business Needed efficient way to promote specific brands through multiple websites NetSuite Benefits NetSuite has helped support a 95% increase in revenues without adding staff Integrated business processes, new website saved 25% of sales staff’s time Warehouse distribution efficiencies have cut need for warehouse space by 40% NetSuite Helps Grow 2Pure 95% Without Adding New Staff NetSuite saves us time and allows us to focus on running the business, and that has helped us increase our turnover—our revenues—by 95%“ ”
  • 4.
    Overview ‒ Supplier ofspecialist electronic, photonic & imaging products and services ‒ Based in Wokingham Berks, Great Britain ‒ Customer since 2005 ‒ Replaced Lotus Notes, Vecta ‒ Using OneWorld, ERP, CRM, Sandbox Environment Challenges Business growth hindered by fragmented sales software Sales teams couldn't access customer information in databases of other operations Manual lead processing hindered performance NetSuite Benefits A single view of sales & customer information across 14 operations Overall sales team efficiency has increased significantly Automated processing of website speeds integration with sales pipeline ACAL Plc Consolidates 14 European Sales Operations with OneWorld With NetSuite we all work on one system, and that means we can work together as a single team“
  • 5.
    Overview ‒ Oracle E-Business Suitepartners ‒ Customer since 2003 ‒ Based in Geldermalsen, The Netherlands ‒ Running Small Business ERP, CRM, and SFA Challenges Launch an international business without heavy overhead cost Tracking customers, projects, professionals and billing in a lean, mobile business model Accessing business data and metrics anywhere, anytime NetSuite Benefits Successfully operating growing business for over 10 years on NetSuite solution Strong growth in size and complexity of business without adding accounting and administration staff Cloud design provides executives and practitioners access to key capabilities at all times Apps & Us Enjoys Decade of Growth with NetSuite NetSuite had the most cloud functionality of any solution we considered. “
  • 6.
    Overview ‒ Study Arboriculture ‒Established in 1964 ‒ Based in Hampshire, UK ‒ NetSuite replaced Sage 50 and Microsoft Access ‒ Live on NetSuite in 3 months Challenges Move all information into one single database Provide staff with remote access to data Needed a solution which required little on-site maintenance or management NetSuite Benefits Significant saving on hardware Data is backed up automatically by NetSuite, ensuring company information is secure Requires minimal on-site IT infrastructure and management, further reducing costs Transformed Critical Business Processes with NetSuite’s Cloud Software With NetSuite, all of our data is 100% accurate, presented in real time and available at the click of a button. It’s made a huge difference to the way we work.“
  • 7.
    Overview ‒ Provider ofnovelties and gifts ‒ Based in the London, UK ‒ Customer since 2007 ‒ NetSuite OneWorld ‒ Replaced QuickBooks ‒ Chose NetSuite OneWorld over SAP and Exchequer Challenges Managing growth across 3 continents Managing multi-location inventory and supply chain Needed financial consolidation for vendor and products NetSuite OneWorld Benefits Saved £50,000+ over on premise software and servers Grew from £1.2 to £2.8M since switching to NetSuite Multi-currency capabilities facilitate financial consolidations BLUW Saves £50,000 Over On-Premise IT We operate on three continents and our business is undergoing enormous growth. It would be impossible to predict future systems and infrastructure requirements for our business. With NetSuite OneWorld, we don't have to. ” “
  • 8.
    Overview ‒ International non-profit ‒Based in Leamington Spa, U.K. ‒ Switched from Greentree ERP, Microsoft Access and Excel ‒ Using NetSuite CRM, and ERP Challenges Managing disparate donor and financials data sets Lack of visibility into fund-raising effectiveness, budget vs. actuals, and individual and organizational donors Use of time & resources manually managing & double- entering data, and maintaining on-premise systems NetSuite Benefits Streamlined fund-raising, financials and marketing in an integrated, flexible system Better efficiency, visibility and fund-raising effectiveness Unified set of financials data and 15,000 individual and organizational donor records International Non-Profit Sows Peace in Troubled Nations of Africa and Asia NetSuite has changed our whole fund-raising function.
  • 9.
    Overview ‒ Provider ofcleaning services ‒ Based in Hertfodshire, UK ‒ NetSuite replaced Sage Peachtree ‒ Deployed NetSuite to manage ERP Challenges Difficulty supporting fast growth with its combination of limited business software and spreadsheets Accessing and reporting data was time-consuming and costly Company didn't have coherent view of P&L, salary, and marketing data NetSuite Solution Benefits Has the ability to support 150% growth year on year over the next three years Company achieved software ROI within 5 months of full NetSuite implementation Cut Time and Costs To Support Cynergi's 150% Growth Goal NetSuite gives us a complete view of our business in real time. It saves the leadership team time we can use to focus on growing our client base by 150% over the last three years. ” “
  • 10.
    Overview – General eco-friendly CommercialCleaning and Support Services – Based in Henley-on- Thames, UK – Customer since 2011 – Switched from Sage Line50, Syrinx – Using Advanced Billing Schedules, ERP and CRM Challenges Valuable time resources used in manually processed sales data and billing information Crucial KPIs were time-consuming to collect and analyse using Excel and Sage Line 50 Planned expansion of regional offices could not be monitored effectively with the incumbent system NetSuite Benefits 75% reduction in paper usage reinforces Ecocleen's eco-credentials Visibility for both HQ and regional offices reduce administrative enquiries by 30% Time-savings of 2-3 hours a week through automated lead distribution New-franchise training takes just 1.5 hours, compared to a day with the previous system Eco friendly franchise transforms business efficiency, going paperless in the process NetSuite has completely transformed the way we do business.
  • 11.
    Overview ‒ Telecommunications; internet provider ‒Based in London, United Kingdom ‒ Customer since 2009 ‒ Switched from on-premise applications ‒ Using NetSuite and NetSuite OneWorld Challenges Difficulty managing subscriptions billings Manual processes and unwieldy remote access slowed business performance Under pressure for fast IT improvement NetSuite Benefits Implementation completed in 3 months Improved business performance with automated financial and billing processes Reduced remote-access set-up time for accounting, sales, and support staff NetSuite Helps London ISP Track Complex Subscription-based Billings We operate on 3 continents, Europe, Asia, & North America, and our business is undergoing enormous growth. It would be impossible to predict future systems & infrastructure requirements for our business. With NS OneWorld, we don't have to. “
  • 12.
    Overview – Online Exchangefor Consumer Goods – Based in Funchal, Portugal – Replaced Sage Trading 100 with NetSuite – NetSuite ERP, Inventory and Analytics Challenges Managing operations in Portugal, England and France Multiple currencies, trading regulations and languages Needed global access to key business metrics Required a system that would allow integration with complex website front-end NetSuite Benefits Increased the efficiency of operations, logistics and finance by 20% by reducing manual processes Access to real-time reporting and KPI’s Remote, real-time access for entire staff Emarket.com Streamlines Business Processes with NetSuite By allowing us to automate key business processes, NetSuite has increased the efficiency of our operations, logistics and finance teams by 20%“
  • 13.
    Overview ‒ Cosmetics Packagingand Design ‒ Based in the Netherlands ‒ Customer since 2005 ‒ Replaced Microsoft Word and Excel ‒ Uses OneWorld, Advanced Inventory, Site Builder, ERP, CRM SFA Challenges Company growth supported by an easy-to-install IT system with worldwide access & corporate transparency Managing network operating in 25+ countries, multiple currencies & languages, with subsidiary relationships Expertise to maintain & update website. Replace inefficient manual data entry in Word & Excel NetSuite Benefits Accurate account of operations: sales coordination, supplier control, consolidated accounting & reporting, quality control, delivery and payment Successful management of international currencies and time zones 50% year-on-year growth Fasten Grows 50% Year-on-Year Thanks to Cloud-Based Software Suite We've evaluated the competition and came to the conclusion that NetSuite is leagues ahead in terms of functionality, ease of use and price.“
  • 14.
    Overview ‒ Swim wearand swimming gear distributor ‒ Based in the United States (HQ) and Bulgaria ‒ NetSuite OneWorld ‒ Replaced Sage Acpacc Challenges Non-integrated software made it difficult for Finis to take advantage of the growth opportunities Limited visibility to available inventory prevented sales reps to make on-site/pool-side sale Company growth plans prevented by poor business solution infrastructure NetSuite OneWorld Benefits Now saving $20,000 yearly over cost and $140,000 in FTE salaries due to increased efficiencies Growth rate from 20% and up while warehouse efficiency increased by 20% OneWorld’s multi-currency and multi-tariff functions helped produce financial reports for its Bulgarian subsidiary NetSuite OneWorld Helps Swimwear Innovator Lap Larger Competitors to Accelerate Growth With NetSuite, our sales reps can track inventory in real time and make instant sales at pool-side or during customer store visits—something that many of our competitors are not able to do. “
  • 15.
    Overview ‒ Luxury floorcoverings ‒ Based in Sussex, UK ‒ Customer since 2006 ‒ Replaced Sage Line 50, ACT! CRM, Microsoft Access and Excel ‒ Using ERP, CRM SFA, Site Builder, Advanced Site Customization Challenges Achieve rapid growth without having to pay large upfront costs in new technologies Calculating shipping costs and currency conversions for international orders Limited office space they didn't want to use for servers NetSuite OneWorld Benefits Now runs all their ecommerce, accounting, warehouse and stock levels and data on a single, cloud platform All orders are now processed automatically with just a click of the shoppers button Operate with just 3 FTE & manage a complex network of third-party experts, saving £165,000 in annual staff costs Harvey Maria Harness SuiteCommerce to Increase Sales by 30–40% Year-on-Year Not only has it been integral to rapid business growth, enabling us to easily sell and ship internationally but NetSuite also allows us to keep the profile of a large company but operate like a lean, small one. “
  • 16.
    Overview ‒ Healthcare Services ‒Based in Louvain-la- Neuve, Belgium ‒ Customer since 2005 ‒ 160 Users ‒ Switched from Spreadsheets, manual processes ‒ Using NetSuite CRM+, OneWorld Challenges Missed growth opportunities from uncoordinated sales and marketing Uncoordinated business segments get salespeople to target same customers Long lead time of complex equipment made production planning difficult NetSuite Benefits Role-based dashboards help sales/marketing users coordinate efforts among 5 business segments Consistent, reliable customer information greatly improved production planning NetSuite Helps IBA Coordinate Sales and Marketing Across 5 Business Segments Having independent sales force entities in several divisions, sometimes chasing the same customers, we didn't always know if someone else at IBA was already talking to a prospect company. Now we leverage that information to ensure that we're 100% coordinated. “
  • 17.
    Overview ‒ Financial securitycompany ‒ Based in London, UK ‒ Selected NetSuite over Sage 200 ‒ Deployed NetSuite to Manage Commissions Challenges Attract and retain highly qualified sales staff with accurate commission payments Manual data entry slowed administrative processes Needed a secure, reliable software system to handle complex financial scenarios NetSuite Benefits Helped Imagine FS automate its commission processes Reduced commissions time from 1 day to 5 minutes Dashboards allow directors to plan and control growth Finanacial Services Startup Grew its Sales Force by 400% With NetSuite, we get the efficiency of end-to-end integration, real time information, and all the flexibility we'll ever need to stay on our growth path. ”“
  • 18.
    Overview ‒ Medical devicemanufacturer and distributor ‒ Based in Bristol, UK ‒ NetSuite replaced Multiple legacy applications and spreadsheet ‒ Uses NetSuite Challenges Business performance suffered because of multiple IT acquisitions that couldn't support existing business model Complex customer-supplier relationship Manual data re-entry slows down business processes Poor visibility into inventory and sales orders caused stock run outs NetSuite Benefits Saved £75,000 over equivalent server-based system, and is saving £25,000 yearly on administration and maintenance Reduced administration costs by more than £50,000 Saved man-hours due to automation Customer satisfaction has grown NetSuite Helps Medical Manufacturer Boost Business Performance While Cutting Costs NetSuite helped us improve our business performance across the board, from better inventory control and faster, more accurate reporting, to more responsive customer service and more consistent Website updates. “
  • 19.
    Overview – Provider ofIT services – Based in London, UK – NetSuite – Replaced Scala, Excel, and Outlook Challenges Bringing company processes and systems up to date to enable future growth Needed to eliminate duplication of information between departments Simple tasks took far too long to complete NetSuite Benefits Company more profitable due to accurate, live data at fingertips Frees up time to process mass transactions, turn queries and issues around rapidly More dynamic and accurate across all departments Reduction in back-office staff ITS-PLC Drives Profitability with NetSuite NetSuite has helped us to leap frog our competitors. “
  • 20.
    Overview ‒ Ecommerce, wholesale distribution ‒Based in Suffolk, UK ‒ NetSuite ‒ Replaced custom software Challenges Manual sales and accounting processes wasted time, manual, redundant data entry risked accounting errors Lack of real-time communication with suppliers hindered drop- ship business Lack of data integration with outsourced customer support organization hindered customer service responsiveness NetSuite Benefits Process integration helped reach 30% growth rate without adding IT staff and doubled its order-volume capacity Integration helped organize and improve major process flows (supplier drop-ship business, real-time order tracking, customer support, etc.) NetSuite serves as an eCommerce foundation for new business opportunities NetSuite Helps Ecommerce Business Grow by 30 Percent Without Adding IT Staff If we didn't have a single system and were having to replicate data it would be horrendous. NetSuite lets us record the status of orders for reporting to the relevant parties—even better, it does it in real-time. “
  • 21.
    Overview ‒ Nonprofit trainingyoung Africans to become software entrepreneurs ‒ Based in Accra, Ghana ‒ Customer since 2012 ‒ Switched from Excel ‒ Using NetSuite Financials Challenges Limited visibility into costs and budgets resulting in delays, manual data re-entry and guesswork. MEST's parent organization, the Meltwater Group, lacked a real-time view of school financials and operations. Previous annual auditing was a painful exercise that took a month and involved a half-dozen auditors. NetSuite Benefits Improved business efficiency by 50% since implementing NetSuite in 2012 Time required for annual auditing reduced to just several hours with NetSuite. Better visibility into expenses to make informed, cost- saving decisions on operational outlays. Meltwater School Fosters Technology Entrepreneurship in Africa with NetSuite.org NetSuite is an incredible asset and NetSuite.org has been incredibly generous with us and our incubator companies.“
  • 22.
    Overview – Supplier ofwarm water underfloor heating systems – Based in Devon, UK – Replaced proprietary application – NetSuite Challenges Unable to maintain high growth rate with proprietary software applications Company needed to improve customer relationships to succeed with low-volume, high-value product line Sales staff handling of 300-400 projects slowed by complex manual reporting and other processes Cash flow suffered because managers had difficulty tracking late creditor payments NetSuite Benefits Company saved between £100,000 and £120,000 over the three-year cost of hardware and licenses for equivalent SAP applications Gives real-time access to company information and financial data that boosts cash flow and improves customer relationship NetSuite Helps Distributor Boost Customer Relationships While Maintaining High Growth Rate NetSuite has helped us build better relationships with existing and new customers alike, while giving us a real-time view of the business at any given time.“ ”
  • 23.
    Overview – Luxury clothing –Based in London, UK – Using NetSuite OneWorld and Mid Market Edition – Switched from Sage, Excel Challenges Company growth limited to a combination of Excel & Sage Out-dated information from unsynchronized spreadsheets Spreadsheets and Sage couldn't handle inventory management Finding a solution that supported Mac & Windows users without disrupting the business NetSuite Benefits Immediate improvement to profit margins Real-time inventory, as well as purchasing & distribution information from integrated ecommerce, POS and outsourced warehouse processes Role-based dashboards deliver real-time information on purchasing, inventory and KPIs NetSuite Helps Luxury Clothing Retailer Streamline Processes to Drive Growth NetSuite gave us real-time access to information about what was happening in the business, and we were able to use that intelligently to see what was working and what wasn't. “
  • 24.
    Overview – Market researchand strategic consulting firm for the software and IT services industry – Based in Paris, France – Customer since 2005 – Switched from spreadsheets – Using OpenAir Challenges Time and resources wasted in manual time and expense tracking and invoicing Difficulty tracking work schedules due to different countries' policies for holidays and vacations Time consumed to manually convert 4 different currencies for expense tracking and invoicing NetSuite Benefits Cloud architecture and central data repository simplified data access Eliminated the time and costs required for manual currency conversions of billings and expense reimbursements Automating time and expense tracking and billings has reduced administrative overhead for consultants NetSuite OpenAir Helps Consulting Firm Streamline International Business NetSuite OpenAir was the first SaaS tool used at our organization. By seeing what it has done for PAC, we've come to realize what a great asset cloud computing tools can be. “
  • 25.
    Overview – Services andSolutions Storage Company – Based in Aberdeen, UK – Customer since 2005 – Switched from Gemini, Sage, ACT! – Using ERP, CRM, Revenue Recognition and Advanced Financials Challenges Disparate, non-integrated business software hindered ability to maintain strong growth Lack of visibility into the sales pipeline limited the company's ability to track sales opportunities Time used to match quotes with invoices from lack of integration between customer-sales & accounting data NetSuite Benefits Continued growth without having to add new administrative staff 40 hours a week cut in administrative time with integration of sales-pipeline and accounting date Integrated, end-to-end sales and accounting process enforce consistent business practices NetSuite Helps Storage-Solutions Company Prepare for Renewed Growth NetSuite has helped us become better organized, with stronger, more defined and integrated business processes, and has given us the foundation to keep growing.“
  • 26.
    Overview ‒ Manufacturer offireplace, stone and bathroom fixtures ‒ Headquarters: South Yorkshire, UK ‒ Founded in 1923 ‒ Customer since 2009 ‒ NetSuite OneWorld replaced Bespoke product Challenges Management of three separate divisions, each in different locations Urgent need to replace single server set-up with limited licenses Distributed workforce needed system access NetSuite OneWorld Benefits OneWorld allows areas of the business to operate as individual entities Automated processes eliminated administrative burden and saved the equivalent of two employees Integrated and streamlined end-to-end processes, from point of sale through to delivery and invoicing R.O. Arnold Turns to the Cloud to Support Growth while Reducing Costs We use NetSuite for absolutely everything and the productivity savings since switching have been huge. To achieve the same results without NetSuite would have meant hiring at least two new employees. “
  • 27.
    Overview – NetSuite Customersince 2003 – Food/Beverage, Retail – Based in London, UK – Using NetSuite Advanced Inventory, Financial Planning, ERP and CRM – Switched from Sage Line 50 Challenges Complex, expensive business software made it difficult for Rococo to keep up with growth opportunities Constant sofeware vendor add-ons and upgrades wasted administration time and didn't deliver hoped-for improvements Previous supplier offered only wired network options, and not Web-based solutions NetSuite Benefits Sales increased 25% Saved £30K over a comparable premise-based system Saves £6K yearly on maintenance over previous system London Food Retailer Grows, Cuts Costs with NetSuite With NetSuite we now have time to concentrate on real business matters without having to worry about keeping our IT infrastructure up to speed.“
  • 28.
    Overview ‒ 2nd largestsoftware company in Germany ‒ Based in Darmstadt, Germany ‒ Customer since 2006 ‒ 6,000+ employees, 10,000+ customers in 70 countries ‒ Switched from Microsoft Project, spreadsheets ‒ Integrated with SAP ‒ Using OpenAir Challenges Using a combination of legacy business tools & home grown software to manage professional services projects Resource utilization suffered from inability to track budgets and schedules Requiring extra headcount for complex spread sheets & standalone project management software packages NetSuite Benefits Integration of accounting & professional services improved resource utilization Automated time-tracking and invoicing frees up project managers to deal with more strategic issues 8% savings in administrative overhead Software AG Standardizes on OpenAir As Platform for Global Professional Services Not having to worry if the data is correct has freed us up to focus on higher strategic values such as how to efficiently manage a project, forecasting, and revenue recognition. “
  • 29.
    Overview ‒ Marine Science;Marine mammal consultancy ‒ Based in St Andrews, UK ‒ Customer since 2010 ‒ Switched from Sage Line 100 ‒ Using OneWorld and OpenAir Challenges Using an accounting system that could not support a global growth ambition The company was looking for a multi-company, multi- currency cloud based scalable solution The company wanted to leverage on a standardized CRM system with rapid consolidation at month end NetSuite Benefits Support seven additional companies without increasing the company’s headcount NetSuite has allowed us to shorten reporting timescales from 10 to 6 working days Significant increase in productivity due to NetSuite’s anywhere, anytime access NetSuite helps growing marine mammal consultancy with global growth ambitions The investment in NetSuite has enabled us to avoid hiring additional new staff, improve our financial close and increase our overall customer service level.“
  • 30.
    Overview – Wholesale distributorof fashion accessories and beauty products – Based in Reading, Leeds, UK – NetSuite – Replaced QuickBooks, custom sales and stock application Challenges Fragmented business software and processes made it difficult for professional beauty-products distributor to ramp up to large potential customer base Mishandled orders and customer disappointments resulted from lack of integration Complex matrix pricing of 3,000 SKUs and multiple customer- pricing levels added to complexity of sales-channel integration NetSuite Benefits Now supports multi-channel sales growth through integrated inventory management, point-of-sale processes Saving 20 hours per month through reductions in senior managers' administrative workload Better business visibility helps managers spot key trends, make better business decisions Improved financial and purchasing reports have greatly reduced over- and under-stocking NetSuite Helps Recent Startup Take Advantage of Growing Customer Base NetSuite has given us the ability to leverage our existing base and to get new customers at the same time.“
  • 31.
    Overview – Maritime Media –Based in London, UK – In business since 1992 – Customer since 2008 – Switched from QuickBooks, FileMaker Pro, spreadsheets – Using ERP and CRM Challenges Expand product scope and market penetration within the global high-end yacht-owner market Missed sales opportunities due to lack of customer- information integration Market new media properties and events to builders, brokers, and suppliers of high-end yachts NetSuite Benefits Additional 20% yearly revenues from 3 new market segments Receivables backlog cut by 70%, invoices in minutes not weeks, 80% increase in sales rep productivity Integrated, centralized customer information and detailed analytic reports NetSuite Helps Media Leader Add 20% to Annual Revenues With NetSuite, we've been able to keep our positioning as dedicated to the high-end yacht market, but also improve our business.“
  • 32.
    Challenges Popular TV home-shoppingnetwork needed to simultaneously support growth and reduce costs to fight downward price competition Improve business visibility to help executives make informed decisions to support company growth NetSuite Benefits Saves £50,000 yearly over the cost of an equivalent server-based system and its necessary maintenance Improved email marketing generate an additional £8,000 revenue each month Automated VAT reporting saves £3,000 per year NetSuite Helps Grow Margins 400% While Doubling Revenues NetSuite has helped us maintain strong growth while keeping capital expenditures to a minimum. It also helped us prepare for future growth“ Overview – UK Home Shopping Ltd – Ecommerce, mail order, consumer goods – Based in Mansfield, Notts, UK – Using NetSuite SuiteCommerce – Switched from Microsoft Dynamics Navision – Partners with Noblue Limited
  • 33.