Referral Presentation
•Download as PPT, PDF•
0 likes•562 views
The document discusses the importance of staying in touch with existing customers to retain their business. It states that over 60% of customers stop doing business due to perceived indifference. While customers may like a business initially, they will forget them if not contacted regularly. The document then proposes a low-cost solution of sending four appreciation cards per year to customers to help businesses be remembered and reduce customer acquisition costs.
Report
Share
Report
Share
![Why don’t your customers RETURN? ,[object Object],[object Object],[object Object],[object Object]](https://image.slidesharecdn.com/referralpresentation-12713872706595-phpapp01/85/Referral-Presentation-1-320.jpg)
![Why don’t your customers RETURN? ,[object Object],[object Object],[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
Recommended
Customer delight
Customer Delight Training PPT for a service industry. This PPT helps in covering 6 key things customer wants and kindly also read trainer notes that helps in understanding the activities and facilitation. For any activity based content you can connect with me on melwani.jharna@gmail.com
Customer loyalty programs
Mobile loyalty programs allow businesses to send offers directly to customers' phones without physical cards, improving the customer experience. Businesses should also provide excellent customer service to build loyalty, as 68% of customers leave due to poor treatment. Additionally, loyalty programs work best when customers are surprised with rewards like birthday gifts, tiered membership levels for high spenders, and occasional surprise discounts to encourage repeat business. The overall goal is to keep customers happy and excited about the brand over the long run.
Enhancing Customer Retention
This slide share describes what customer retention is, why it is important and how to retain existing customers.
Digital Agency Sydney
Digital marketing continued to become strong in marketing; a company’s digital strategy has become important for its brand and business. That’s why a company needs to choose the best Digital agency Sydney for their digital marketing needs.
Five Branded Valentines Treats for Your Valued Customers
St. Valentine’s Day is nearly upon us and, it’s the perfect time to tell your customers how much you appreciate them with some love inspired promotional gifts.
Speaker Kevin W. Foster, CMP - NACE Customer Loyalty & Satisfaction
The document discusses the importance of customer loyalty and satisfaction. It emphasizes that customers have different needs like good service, attention, quality, advice and personal service. It suggests asking customers what is important to them and customizing service to meet individual needs. Building long-term relationships through good personal service is key to earning customer loyalty rather than just rewards programs. Customer satisfaction is vital for future business success.
Exceptional customer services by M. Saleem
Customer Service is very vital element in building customer relationship and retention of customer. Its remedy for customer retrieval and create loyalty for business.
Referral Programs
This document provides tips on starting and maintaining an effective customer referral program. Some key points include:
- Referrals are the most powerful and least expensive form of marketing. It takes more time and money to acquire new customers than referred customers.
- Asking customers for referrals should be part of the normal closing process. Provide extra business cards and ask them to pass your name along.
- Offering incentives can increase the likelihood a customer will refer others. Incentives can be a discount, gift card, or donation for referrals.
- Analyze why some customers may not provide referrals through surveys. Address any issues to improve customer satisfaction and referrals.
Recommended
Customer delight
Customer Delight Training PPT for a service industry. This PPT helps in covering 6 key things customer wants and kindly also read trainer notes that helps in understanding the activities and facilitation. For any activity based content you can connect with me on melwani.jharna@gmail.com
Customer loyalty programs
Mobile loyalty programs allow businesses to send offers directly to customers' phones without physical cards, improving the customer experience. Businesses should also provide excellent customer service to build loyalty, as 68% of customers leave due to poor treatment. Additionally, loyalty programs work best when customers are surprised with rewards like birthday gifts, tiered membership levels for high spenders, and occasional surprise discounts to encourage repeat business. The overall goal is to keep customers happy and excited about the brand over the long run.
Enhancing Customer Retention
This slide share describes what customer retention is, why it is important and how to retain existing customers.
Digital Agency Sydney
Digital marketing continued to become strong in marketing; a company’s digital strategy has become important for its brand and business. That’s why a company needs to choose the best Digital agency Sydney for their digital marketing needs.
Five Branded Valentines Treats for Your Valued Customers
St. Valentine’s Day is nearly upon us and, it’s the perfect time to tell your customers how much you appreciate them with some love inspired promotional gifts.
Speaker Kevin W. Foster, CMP - NACE Customer Loyalty & Satisfaction
The document discusses the importance of customer loyalty and satisfaction. It emphasizes that customers have different needs like good service, attention, quality, advice and personal service. It suggests asking customers what is important to them and customizing service to meet individual needs. Building long-term relationships through good personal service is key to earning customer loyalty rather than just rewards programs. Customer satisfaction is vital for future business success.
Exceptional customer services by M. Saleem
Customer Service is very vital element in building customer relationship and retention of customer. Its remedy for customer retrieval and create loyalty for business.
Referral Programs
This document provides tips on starting and maintaining an effective customer referral program. Some key points include:
- Referrals are the most powerful and least expensive form of marketing. It takes more time and money to acquire new customers than referred customers.
- Asking customers for referrals should be part of the normal closing process. Provide extra business cards and ask them to pass your name along.
- Offering incentives can increase the likelihood a customer will refer others. Incentives can be a discount, gift card, or donation for referrals.
- Analyze why some customers may not provide referrals through surveys. Address any issues to improve customer satisfaction and referrals.
Raving fans.
This document summarizes the key points from the book "Raving Fans" by Kenneth Blanchard and Sheldon Bowles. It introduces the authors and outlines the 3 magnetic mechanisms for turning customers into "Raving Fans": deciding what you want, discovering what customers want, and delivering the vision plus one percent. These mechanisms are explained through examples of creating a vision centered on customers, asking questions to understand customer needs, and exceeding customer expectations. The book teaches businesses how to survive in a competitive world by creating loyal, enthusiastic customers or "Raving Fans".
Increasing the business with promotional gifts
Gifts are loved by one and all. Gifts are a way of expressing gratitude and marketing gifts are given to customer to thank them and most of the customers are more than happy to receive gifts ...
Branding for Nonprofits
This presentation was created for a seminar by Kate Austin-Avon of Advokate that took place in summer of 2013 at LARAC's Lapham Gallery.
www.advokate.net
Measuring Returns from Loyalty Marketing
Learn a basic framework for measuring returns from loyalty marketing, see real data from small businesses that are using rewards programs, and understand how to optimize returns from loyalty.
The Art of Customer Service
The phrase "the customer is always right" is WRONG. Learn how to take care of the "right" customers and how to deal with challenges and problems that arrive in every business. If you take care of the right customer problems, you will ensure future, residual sales.
Changing Consumer Dynamics
The art of customer engagement in the new economy. A workshop delivered for resort town retailers in Queenstown, NZ - sponsored by ANZ Bank, developed and delivered by First Retail Group
Ways of staying close to customers- Customer Relationship Management
1) Staying close to customers is important for businesses. Methods include sending helpful information, notifications about new developments, and valued customer discounts.
2) It is wise to compensate customers for problems, resolve complaints in their favor, and accept returns unconditionally to delight customers.
3) Businesses should also honor customer privacy, keep promises, give feedback on referrals, and keep open lines of communication. Taking these steps builds trust and strong customer relationships.
Privilege
This document discusses potential alternatives to traditional loyalty programs like coupons and loyalty cards. It proposes a global privilege card that would provide instant discounts at partner businesses with high geographic coverage. This card aims to benefit both customers and businesses by providing incentives without costs. It outlines plans to launch the card in multiple countries by the end of 2012 and explores collaborating to conduct market research, raise awareness, develop surveys, enroll retailers, offer incentives, and assemble the best team to implement this alternative loyalty program model globally.
Brand Building in the Customer Experience world!
The evolution of the customer over the years has meant that organizations need to come up with strategies that are not just out of the box but also ones that improve loyalty and retention rates. At the same time, it's important to have a clear vision and ensure that your employees are aligned to it - that's how great brands happen!
How to Create and Maintain a Successful Loyalty Program Part B
The document discusses the importance of loyalty programs and some keys to making them successful. It notes that while customers may report satisfaction, many will defect to competitors. Successful loyalty programs provide value through rewards choices that customers find relevant and aspirational. They also make redemption of rewards easy and accessible in order to develop long-term customer relationships.
Building and Maintaining ustomer relationships
Relationship marketing aims to attract and retain customers through loyalty programs. It is less expensive for companies to gain repeat business from existing customers rather than acquiring new ones. Loyalty programs are common in industries like hospitality and tourism where they provide rewards and incentives for frequent patrons. The benefits of relationship marketing include higher profits, reduced acquisition costs, and increased customer referrals. Companies must study which customers are most loyal and profitable to focus retention strategies on maintaining relationships with those valued customers.
Customer is the king
The document discusses the importance of focusing on customer satisfaction in business. It states that the customer is the most important asset for any company and their needs should be the top priority. To satisfy customers, companies need to understand them, engage with them, empower them and ensure their products and services meet the customers' needs. The document provides tips for companies such as innovating to create new customer needs, ensuring quality, effective communication and adding value to satisfy customers.
Creating Customer Loyalty
The document describes a customer loyalty program created by a company to train its customer service agents. It involved a one-day seminar to evaluate agents' skills and identify areas for improvement. Agents participated in presentations, self-evaluations, role-playing exercises and videos to practice skills like responding to customer problems and seeking feedback. The program aimed to assess agents, offer tailored training, and ultimately improve customer satisfaction and loyalty through better service.
Customer is king
Customers are important for several key reasons: repeat business provides revenue and certainty; organizations depend on customer loyalty and satisfaction to avoid losing customers; and without customers, organizations would not exist as their purpose is to fulfill customer needs to achieve business goals. The consumer decision making process involves 5 stages: problem recognition, information search, evaluation of alternatives, purchase, and post-purchase satisfaction or dissatisfaction. Individual influences include personality, gender, age, lifestyle, while socio-cultural influences are culture, social class, reference groups, and family.
The Power Series - Exceptional Customer Service
This document discusses the importance of exceptional customer service. It notes that the business of business is to satisfy customers, yet many companies focus more on internal tasks than interacting with customers. Only 45% of customers return due to friendly service, while 36% return for quality products and 19% for best prices. To develop "raving fans," companies need to focus on three areas: their product/service, their people, and their systems. Providing a welcoming experience, understanding customer needs, and ensuring customers will return are keys to customer service. Complaints should be addressed calmly by listening, empathizing, finding solutions, and following through. Exceptional customer service can turn dissatisfied customers into customers who remain loyal forever.
Customer Service
The document discusses the importance of customer service and satisfaction. It states that customers are the most important part of any business and should be treated with respect. The document also notes that it is much more expensive for a business to acquire new customers than retain existing ones. Finally, it emphasizes that businesses should aim to exceed customer expectations in order to build loyalty and gain customer advocacy through positive word-of-mouth.
Big Issues in Business - Bricks & Clicks - Insights into Retail Trends 2016
First Retail Group's presentation as part of their strategic partnership with Massey University's Centre for Advanced Retail Studies. Delivered at ASB's The Cube, Auckland Waterfront, November 9, 2016
Retaining customers in challenging times
In the current world circumstances, we need a greater understanding of our customers' emotional state in order to more effectively build and keep their loyalty.
Customer Delight
The document discusses the importance of customer delight over customer satisfaction. It argues that organizations should focus on empowering employees to delight customers through building long-term relationships, listening to customer feedback, and going above and beyond adequate service. It also notes that acquiring new customers is much more expensive than retaining existing ones, so customer retention should be a top priority.
Rainmaking Part 1 By Wearecloudberry Com For Andycollyer Com
This document discusses strategies for generating business referrals. It suggests identifying two key referral engines: business associates and client advocates. For associates, the approach is to define relevant professions, identify past referrals, demonstrate mutual value, and maintain regular contact. For clients, the approach is to identify champion clients, demonstrate business value, maintain contact, and create testimonials. It proposes holding forums to ask questions of associates and clients to better understand how to improve referrals. The goal is to learn more about these groups, create a value proposition for each, and establish a referral process.
Appreciation Marketing
This document provides tips for using appreciation marketing to attract more business. It recommends regularly sending cards of appreciation to current and past clients, as well as referrers, to build relationships and increase top-of-mind awareness. A case study is described of a window washer who increased his repeat business and referrals by sending quarterly stay-in-touch cards with helpful seasonal tips to past customers at very low cost. The document advocates for using automated tools to regularly send appreciation communications as an effective way to attract more business.
C L P Rank
The document discusses the benefits of implementing a customer loyalty program, including increasing revenues and customer retention. It provides details on different types of loyalty programs like prepaid and point systems. It addresses common questions around setting up a program, including how customers enroll and redeem rewards. The goal is to empower businesses to start their own affordable loyalty program without extensive technology requirements or contracts.
More Related Content
What's hot
Raving fans.
This document summarizes the key points from the book "Raving Fans" by Kenneth Blanchard and Sheldon Bowles. It introduces the authors and outlines the 3 magnetic mechanisms for turning customers into "Raving Fans": deciding what you want, discovering what customers want, and delivering the vision plus one percent. These mechanisms are explained through examples of creating a vision centered on customers, asking questions to understand customer needs, and exceeding customer expectations. The book teaches businesses how to survive in a competitive world by creating loyal, enthusiastic customers or "Raving Fans".
Increasing the business with promotional gifts
Gifts are loved by one and all. Gifts are a way of expressing gratitude and marketing gifts are given to customer to thank them and most of the customers are more than happy to receive gifts ...
Branding for Nonprofits
This presentation was created for a seminar by Kate Austin-Avon of Advokate that took place in summer of 2013 at LARAC's Lapham Gallery.
www.advokate.net
Measuring Returns from Loyalty Marketing
Learn a basic framework for measuring returns from loyalty marketing, see real data from small businesses that are using rewards programs, and understand how to optimize returns from loyalty.
The Art of Customer Service
The phrase "the customer is always right" is WRONG. Learn how to take care of the "right" customers and how to deal with challenges and problems that arrive in every business. If you take care of the right customer problems, you will ensure future, residual sales.
Changing Consumer Dynamics
The art of customer engagement in the new economy. A workshop delivered for resort town retailers in Queenstown, NZ - sponsored by ANZ Bank, developed and delivered by First Retail Group
Ways of staying close to customers- Customer Relationship Management
1) Staying close to customers is important for businesses. Methods include sending helpful information, notifications about new developments, and valued customer discounts.
2) It is wise to compensate customers for problems, resolve complaints in their favor, and accept returns unconditionally to delight customers.
3) Businesses should also honor customer privacy, keep promises, give feedback on referrals, and keep open lines of communication. Taking these steps builds trust and strong customer relationships.
Privilege
This document discusses potential alternatives to traditional loyalty programs like coupons and loyalty cards. It proposes a global privilege card that would provide instant discounts at partner businesses with high geographic coverage. This card aims to benefit both customers and businesses by providing incentives without costs. It outlines plans to launch the card in multiple countries by the end of 2012 and explores collaborating to conduct market research, raise awareness, develop surveys, enroll retailers, offer incentives, and assemble the best team to implement this alternative loyalty program model globally.
Brand Building in the Customer Experience world!
The evolution of the customer over the years has meant that organizations need to come up with strategies that are not just out of the box but also ones that improve loyalty and retention rates. At the same time, it's important to have a clear vision and ensure that your employees are aligned to it - that's how great brands happen!
How to Create and Maintain a Successful Loyalty Program Part B
The document discusses the importance of loyalty programs and some keys to making them successful. It notes that while customers may report satisfaction, many will defect to competitors. Successful loyalty programs provide value through rewards choices that customers find relevant and aspirational. They also make redemption of rewards easy and accessible in order to develop long-term customer relationships.
Building and Maintaining ustomer relationships
Relationship marketing aims to attract and retain customers through loyalty programs. It is less expensive for companies to gain repeat business from existing customers rather than acquiring new ones. Loyalty programs are common in industries like hospitality and tourism where they provide rewards and incentives for frequent patrons. The benefits of relationship marketing include higher profits, reduced acquisition costs, and increased customer referrals. Companies must study which customers are most loyal and profitable to focus retention strategies on maintaining relationships with those valued customers.
Customer is the king
The document discusses the importance of focusing on customer satisfaction in business. It states that the customer is the most important asset for any company and their needs should be the top priority. To satisfy customers, companies need to understand them, engage with them, empower them and ensure their products and services meet the customers' needs. The document provides tips for companies such as innovating to create new customer needs, ensuring quality, effective communication and adding value to satisfy customers.
Creating Customer Loyalty
The document describes a customer loyalty program created by a company to train its customer service agents. It involved a one-day seminar to evaluate agents' skills and identify areas for improvement. Agents participated in presentations, self-evaluations, role-playing exercises and videos to practice skills like responding to customer problems and seeking feedback. The program aimed to assess agents, offer tailored training, and ultimately improve customer satisfaction and loyalty through better service.
Customer is king
Customers are important for several key reasons: repeat business provides revenue and certainty; organizations depend on customer loyalty and satisfaction to avoid losing customers; and without customers, organizations would not exist as their purpose is to fulfill customer needs to achieve business goals. The consumer decision making process involves 5 stages: problem recognition, information search, evaluation of alternatives, purchase, and post-purchase satisfaction or dissatisfaction. Individual influences include personality, gender, age, lifestyle, while socio-cultural influences are culture, social class, reference groups, and family.
The Power Series - Exceptional Customer Service
This document discusses the importance of exceptional customer service. It notes that the business of business is to satisfy customers, yet many companies focus more on internal tasks than interacting with customers. Only 45% of customers return due to friendly service, while 36% return for quality products and 19% for best prices. To develop "raving fans," companies need to focus on three areas: their product/service, their people, and their systems. Providing a welcoming experience, understanding customer needs, and ensuring customers will return are keys to customer service. Complaints should be addressed calmly by listening, empathizing, finding solutions, and following through. Exceptional customer service can turn dissatisfied customers into customers who remain loyal forever.
Customer Service
The document discusses the importance of customer service and satisfaction. It states that customers are the most important part of any business and should be treated with respect. The document also notes that it is much more expensive for a business to acquire new customers than retain existing ones. Finally, it emphasizes that businesses should aim to exceed customer expectations in order to build loyalty and gain customer advocacy through positive word-of-mouth.
Big Issues in Business - Bricks & Clicks - Insights into Retail Trends 2016
First Retail Group's presentation as part of their strategic partnership with Massey University's Centre for Advanced Retail Studies. Delivered at ASB's The Cube, Auckland Waterfront, November 9, 2016
Retaining customers in challenging times
In the current world circumstances, we need a greater understanding of our customers' emotional state in order to more effectively build and keep their loyalty.
Customer Delight
The document discusses the importance of customer delight over customer satisfaction. It argues that organizations should focus on empowering employees to delight customers through building long-term relationships, listening to customer feedback, and going above and beyond adequate service. It also notes that acquiring new customers is much more expensive than retaining existing ones, so customer retention should be a top priority.
Rainmaking Part 1 By Wearecloudberry Com For Andycollyer Com
This document discusses strategies for generating business referrals. It suggests identifying two key referral engines: business associates and client advocates. For associates, the approach is to define relevant professions, identify past referrals, demonstrate mutual value, and maintain regular contact. For clients, the approach is to identify champion clients, demonstrate business value, maintain contact, and create testimonials. It proposes holding forums to ask questions of associates and clients to better understand how to improve referrals. The goal is to learn more about these groups, create a value proposition for each, and establish a referral process.
What's hot (20)
Ways of staying close to customers- Customer Relationship Management
Ways of staying close to customers- Customer Relationship Management
How to Create and Maintain a Successful Loyalty Program Part B
How to Create and Maintain a Successful Loyalty Program Part B
Big Issues in Business - Bricks & Clicks - Insights into Retail Trends 2016
Big Issues in Business - Bricks & Clicks - Insights into Retail Trends 2016
Rainmaking Part 1 By Wearecloudberry Com For Andycollyer Com
Rainmaking Part 1 By Wearecloudberry Com For Andycollyer Com
Similar to Referral Presentation
Appreciation Marketing
This document provides tips for using appreciation marketing to attract more business. It recommends regularly sending cards of appreciation to current and past clients, as well as referrers, to build relationships and increase top-of-mind awareness. A case study is described of a window washer who increased his repeat business and referrals by sending quarterly stay-in-touch cards with helpful seasonal tips to past customers at very low cost. The document advocates for using automated tools to regularly send appreciation communications as an effective way to attract more business.
C L P Rank
The document discusses the benefits of implementing a customer loyalty program, including increasing revenues and customer retention. It provides details on different types of loyalty programs like prepaid and point systems. It addresses common questions around setting up a program, including how customers enroll and redeem rewards. The goal is to empower businesses to start their own affordable loyalty program without extensive technology requirements or contracts.
Intro to Send Out Cards
The document provides tips for increasing income and attracting business through the consistent expression of appreciation. It recommends sending quarterly cards to clients, partners, and others using an automated card sending service. This helps build relationships and top-of-mind awareness to increase referrals and repeat business. The service allows users to easily create and send customized greeting cards from home.
Rainmaking Part 1 By Wearecloudberry Com
created for our clients and aimed at addressing the constriction of their referral pipeline. Works on several levels and encourages associates and clients to look inside the sponsors clients business. Devised to bring some realism to the ethereal jargon of rainmaking
Employee Rewards Programs: The Formula for Successful Rewards
The document discusses employee reward programs and incentives. It defines incentives as additional payments to employees to increase output, while recognition acknowledges good work after the fact. The document provides statistics on spending on incentives and their impact on employee and customer satisfaction. It outlines the key steps to developing an effective incentive program, including identifying objectives, defining rewards, and evaluating results. Overall, the document advocates for incentive programs as a way to improve employee performance, customer satisfaction, and financial outcomes for businesses.
10 ways to say thankyou
The document provides 19 tips for expressing gratitude to employees, vendors, customers, and others in business. Some key tips include:
1) Thank employees and vendors specifically for the work or actions they took, rather than general praise.
2) Handwritten thank you notes are meaningful because they are rare in the digital age.
3) Make sure gratitude is genuine - insincere praise will not be appreciated.
4) Consider gifts, discounts, or events to show appreciation beyond just words.
Get More Referrals
Make 2011 your best year ever get 4 times more referrals than you get now, and ..get your customers to do the selling for you
Simple Techniques To Grow Your Business-Duane Sprague
This was an award winning presentation from TEC (The Executive Committee) a global organization of CEOs. Duane presented this seminar to CEOs throughout the country, who gave it rave reviews for simple techniques to grow their businesses.
You will learn the principles of customer retention and formula for calculating the lifetime value of a customer.
Intro To S O C Powerpoint
The document discusses how expressing appreciation can increase business and income. It promotes SendOutCards, a service that allows users to automate sending greeting cards to clients, customers, and others. Sending regular cards is suggested as a way to stay top-of-mind with people and strengthen relationships over time in a cost-effective manner. Various package options are presented for individuals and businesses to use SendOutCards, including ways to generate additional income by referring others to the service.
Ignite your business!
Businesses need to take care of their customers by building awesome experiences and giving them more than they expect.
IGNITE YOUR BUSINESS!
The document discusses strategies for businesses to build customer loyalty and referral business during slow economic times. It recommends focusing on building relationships through consistent personal touches like invitations, newsletters, rewards programs and special offers. Referencing studies, it emphasizes that customer retention is more profitable than always pursuing new customers, and that perceived indifference is the top reason customers defect. The key strategies outlined are to build loyalty through experiences and clubs; treat B2B customers as partners; take charge of your brand image through consistency; and partner with other businesses.
5 secrets coming back
The document discusses five secrets to customer retention that successful brands employ: 1) Providing stellar customer service even during mistakes, 2) Implementing creative loyalty programs that reward frequent purchases, 3) Engaging in consistent relationships with customers through marketing and social media, 4) Taking extra steps such as sending gifts during milestones, and 5) Speaking to customers with authenticity and understanding their lives. These tactics encourage repeat business and create loyal, long-term customers.
Customer Profiling: Why is it important?
Customer profiling outlines the type of customers likely to purchase your product, what they want and why, features and benefits that matter most, and messaging that will help them find you in the first place. It enables highly targeted marketing and is an essential analysis tool. It allows you to concentrate on ‘real’ potential customers, saving you time and money.
Deck Example
This document provides an overview of a 5-step training for accelerating sales through a loyalty marketing program. The 5 steps are: 1) Automate rewards and offers, 2) Create a customer database through signups, 3) Communicate rewards to customers, 4) Engage customers personally, and 5) Lift sales with promotions. Completing all 5 steps is shown to result in sales increases for 97% of clients within one month. The training covers how to implement each step to boost customer visits, spending, and sales.
No customer no glory
This document discusses the importance of customer centricity and engagement. It argues that customers should be at the heart of every organization and that truly understanding customer needs, expectations, and experiences leads to better solutions and business outcomes. The document recommends that organizations empower customers to provide input and actively engage in ongoing dialogue to co-create products and services. This approach builds meaningful relationships and trust that result in improved loyalty, revenue, and profits.
Surprise your customers in 20 ways
If your goal is to satisfy your customers, then you are aiming too low. Instead, aim to surprise your customers in an unexpected way.
10 ways to over deliver
Acquiring new customers is more expensive than retaining existing customers. Smart organizations focus more resources on exceeding customers' expectations to keep and grow current customers. Some ways to do this include thanking new customers, giving loyal customers discounts and special treatment, surveying customers for feedback, segmenting customers and developing tailored marketing plans, empowering customer "apostles" to refer the business, and ensuring all communications reflect how important customers are.
Customer delight
This PPT covers the basics of customer delight for any service based industry. Please read the notes section to know further. For more activity based content pls write to melwani.jharna@gmail.com
Cardfactory - Why Send Cards?
The document discusses the importance of developing strong emotional connections with clients through personalized thank you messages. It notes that while businesses spend significant resources to acquire new customers, many devote little effort to appreciating existing clients. The document then introduces Cardfactory as a solution that allows businesses to automatically send customized greeting cards to large client bases in a cost-effective manner. This helps businesses develop loyal customers through personalized outreach.
Compete Or Get Beat!
The document discusses why traditional marketing methods are failing businesses today and provides nine ideas for a more effective marketing approach focused on identifying the right customers, eliminating the wrong ones, revolutionizing the business, delighting customers, and turning delighted customers into devoted ones through great customer experiences and service. The overall message is that businesses need to find new and different ways of attracting, engaging, and retaining customers in today's competitive landscape.
Similar to Referral Presentation (20)
Employee Rewards Programs: The Formula for Successful Rewards
Employee Rewards Programs: The Formula for Successful Rewards
Simple Techniques To Grow Your Business-Duane Sprague
Simple Techniques To Grow Your Business-Duane Sprague
Referral Presentation
- 7. It’s EASY YOU CLICK “SEND” WE DO THE REST Your APPRECIATION PROGRAM is now on AUTOPILOT! Set it and forget it!
- 10. Real Cards, Real Stamps, Real Easy www.socreferral.com/orestserwylo
Editor's Notes
- Hi – what’s your name? What do you do for a living? Etc etc etc