The document provides 19 tips for expressing gratitude to employees, vendors, customers, and others in business. Some key tips include:
1) Thank employees and vendors specifically for the work or actions they took, rather than general praise.
2) Handwritten thank you notes are meaningful because they are rare in the digital age.
3) Make sure gratitude is genuine - insincere praise will not be appreciated.
4) Consider gifts, discounts, or events to show appreciation beyond just words.
Creative "No Drip" Ways to Boost your Post Close Real Estate Follow UpLaura Monroe
Find out how to boost your post-close hustle to build that all important referral business from your loudest brand advocates - your past clients. This will give you some fresh ideas on WHY it's important to identify your brand advocates, ways to nurture those relationships, and give you real life examples and creative ideas to keep your real estate relationship goals in shape to maximize your database, your pipeline and your referral business.
Service is Your Best Marketing Strategy: 5 Quick TipsFivestars
In 2011, seven out of ten Americans said they were willing to spend more with companies that they believe provide excellent customer service. Learn 5 quick tips to make sure your small business' customer service is top notch.
Referral marketing continues to be the most effective method of marketing and has only been amplified with the growth of social media. Referrals from customers or employees will be more effective than any advertising you can buy.
Janis Urste Professional tips provider. Your business greatly depends on how many customers you can find that end up purchasing from you. How do you find these customers and where should you begin? The best way to go about it is to understand how lead generation works. Below you will find many helpful suggestions on how to go about locating leads, so continue on.
Creative "No Drip" Ways to Boost your Post Close Real Estate Follow UpLaura Monroe
Find out how to boost your post-close hustle to build that all important referral business from your loudest brand advocates - your past clients. This will give you some fresh ideas on WHY it's important to identify your brand advocates, ways to nurture those relationships, and give you real life examples and creative ideas to keep your real estate relationship goals in shape to maximize your database, your pipeline and your referral business.
Service is Your Best Marketing Strategy: 5 Quick TipsFivestars
In 2011, seven out of ten Americans said they were willing to spend more with companies that they believe provide excellent customer service. Learn 5 quick tips to make sure your small business' customer service is top notch.
Referral marketing continues to be the most effective method of marketing and has only been amplified with the growth of social media. Referrals from customers or employees will be more effective than any advertising you can buy.
Janis Urste Professional tips provider. Your business greatly depends on how many customers you can find that end up purchasing from you. How do you find these customers and where should you begin? The best way to go about it is to understand how lead generation works. Below you will find many helpful suggestions on how to go about locating leads, so continue on.
Customer service training is the training customer service employees complete to improve the support they're able to provide and increase customer satisfaction. Customer service is an organization's chance to connect with customers by solving their problems and showing genuine concern.
5 TIPS FOR EFFECTIVE BUSINESS DEVELOPMENT in 2018Prakriti Sinha
Business development can be one of the fastest ways to grow your business. It can also be one of the most time intensive. It typically requires focus, planning, stamina, and doggedness. Doing it right may pay big dividends; doing it wrong can be demoralizing.
10 Tips for Online Stores to Get Back the Lost CustomersAdity Bera
I have pointed out the most important tips to get back the Lost customers for a online commerce(eCommerce) store. For more details, please check on aditybera.me
How small businesses, particularly retailers can use the tools of 21st Century commerce to survive and thrive in the face of muscular competition from big multinational businesses.
Inspiring Examples of Corporate GratitudeMatt Smith
In most areas of our life, it is commonplace to say “thank you” and acknowledge the help and support received from others on a daily basis. Why is verbalizing or showing an act of thanks not as common in the workplace? Here are 6 inspiring examples of corporate gratitude.
Customer service training is the training customer service employees complete to improve the support they're able to provide and increase customer satisfaction. Customer service is an organization's chance to connect with customers by solving their problems and showing genuine concern.
5 TIPS FOR EFFECTIVE BUSINESS DEVELOPMENT in 2018Prakriti Sinha
Business development can be one of the fastest ways to grow your business. It can also be one of the most time intensive. It typically requires focus, planning, stamina, and doggedness. Doing it right may pay big dividends; doing it wrong can be demoralizing.
10 Tips for Online Stores to Get Back the Lost CustomersAdity Bera
I have pointed out the most important tips to get back the Lost customers for a online commerce(eCommerce) store. For more details, please check on aditybera.me
How small businesses, particularly retailers can use the tools of 21st Century commerce to survive and thrive in the face of muscular competition from big multinational businesses.
Inspiring Examples of Corporate GratitudeMatt Smith
In most areas of our life, it is commonplace to say “thank you” and acknowledge the help and support received from others on a daily basis. Why is verbalizing or showing an act of thanks not as common in the workplace? Here are 6 inspiring examples of corporate gratitude.
How To Get More Referrals Without Asking Your ClientsNewHorizon.Org
Having credible referrals is an important part in running a business.
Getting these referrals may seem difficult if you are not sure how to ask for them from your clients. You can go around asking for referrals; however, you don’t want to come off as needy.
For more information read http://www.newhorizon.org/credit-info/how-to-get-referrals-for-your-small-business/
Looking for business financing? Check our resource page here http://www.newhorizon.org/NHBS/
Putting real effort into making your clients and customers feel special can have amazing rewards for your business.
Learn how to make your clients feel truly valued.
guys get the most from your testimonialsGUY FLEMMING
Customers testimonials help establish trust because they come from someone who has direct experience with your product. Thanks to the heavy hands of marketers, consumers place more trust in testimonials than they do in most other marketing messages. They believe that the average person is “like them” and isn’t offering the recommendation with an ulterior motive, which is what makes them incredibly powerful. Asking your customers to submit a testimonial to your Web site doesn’t have to be a painful process. In fact, you should be working several natural ways into everyday business.
Outperform your competition with Customer EngagementTrustpilot
This webinar will show you how customer engagement leads to tangible business benefits, can lead to further revenue-driving initiatives such as customer advocacy, referral marketing, and more. We also share tactical tips and strategies for initiating and optimizing a customer engagement strategy.
5 Keys to an Amazing Value PropositionCarl Hartman
Every have someone tell you that you need a value proposition or unique selling proposition, but no definition as to how to do that. This slideshare does, with good detail.
This slideshare and the free workbook that is available will help you create the basis for your marketing strategy.
Make your next corporate event, wherein prospects and clients are invited, add to your profitablility and business growth.
This unique perspective whitepaper will guide you through the planning, invitation, and implementation stage of making every client event profitable.
2. Focus your gratitude on what the
employee or vendor actually did. Rather
than saying, “Thanks for your good work,”
it would be more effective to say
something like, “Thanks for staying late
last night to close that deal; your
dedication will really help the company
grow.” Use a similar strategy with
vendors: Recognize them when they go
above and beyond what’s expected.
Why it’s important: A focused “thank
you” will be more meaningful and thus
increase employees’ motivation and
productivity. A recent poll by TJinsite, a
division of TimeJobs.com, found that
more than 35 percent of respondents
consider lack of recognition of their work
the biggest hindrance to productivity.
3. Connecting your appreciation with the
recipient’s personal life can make your
message more resonant. If you show
gratitude with a gift, Joey Faucette,
author of Work Positive in a Negative
World,suggests relating it to life
beyond the business walls. For
instance, if a vendor recently had a
baby, give her a baby book in which she
can add pictures and notes about the
little one.
Why it’s important: Faucette says such
intimacy breaks the ice in an
emotional, not just a professional, way,
“which is the game-changing pathway
to greater profits.”
4. When was the last time you received
a handwritten thank-you note? In the
era of Facebook and text
messaging, it’s likely been quite
some time. Don’t underestimate the
impact of sending a note through
snail mail.
Why it’s important: Taking the time
to write a thoughtful note indicates a
deeper level of appreciation than
simply dashing off a short email or
text. Because the hand-written
letter is pretty much a lost art, the
extra effort will not go unnoticed
and may make customers more
inclined to give you repeat
business.
5. If you don’t mean it, don’t say it.
Your customers and employees will
know right away if a “thank you” is
genuine or not. Similarly, don’t dole
out gratitude when it’s not deserved.
If you go around thanking everyone
for every tiny thing, it won’t mean
much when it’s actually warranted.
Why it’s important: “If I or my
employees had come off as phonies or
schmoozers, my company would not
be what it is today,” Vaynerchuk says.
“You cannot underestimate people's
ability to spot a soulless, bureaucratic
tactic a million miles away.
Engagement has to be heartfelt, or it
won't work.”
6. Host a customer appreciation day
with deep discounts and giveaways
for your loyal fans. Offer free
shipping on all online orders. Give
your employees small incentives for
going above and beyond, like a gift
certificate for a night at the movies
or a small monetary bonus.
Why it’s important: Sometimes
words aren’t enough. It’s gestures
such as these that in the long run can
help boost your bottom line. If your
customers feel that you go out of
your way to reward them, they’re
more likely to choose you over your
less-appreciative competition.
7. It’s easy to remember to recognize the
people you work with directly
everyday. But it’s also important to
give thanks to the often-overlooked
crew that helps your business run
smoothly. Leave a thank you note for
the trash collector, give the mailman a
gift certificate to a local restaurant,
or get a dozen cupcakes for the UPS
guy.
Why it’s important: Most people don’t
thank these hard-working people. So,
a little effort will make you stand out
and can go a long way toward getting
great service from these folks.
8. There may be no better way to thank
your vendors than by sending more
business their way. While such a
direct referral is always appreciated,
you also could go a step further and
host a party for all your vendors and
partners. Invite your suppliers,
accountant, lawyer, investors and
anyone else you do business with.
Why it’s important: If you throw a
party, you will not only be thanking
your vendors with a great time, but
you’ll also be giving everyone a
chance to network and connect with
new clients.
9. If you want to get the attention of
vendors and clients, send a distinctive
thank-you gift. Consider geographic-
specific gifts -- if you’re based in
Wisconsin, for example, send a
selection of high-quality
cheeses. Peruse Etsy for handmade or
vintage items that say thanks in a
unique, memorable way. Or create a
personalized golf towel, wine glass or
other item using a service such
as RedEnvelope.com.
Why it’s important: Because some
people receive hundreds of gifts
throughout the year, you need to send
a thank-you gift people will remember
when it’s time to pull out their
wallets.
10. Complaining customers are going out
of their way to tell you why they’re
dissatisfied. This generally means they
still want to do business with you,
assuming you’re able to fix the
problem. When a customer complains,
thank them first for their business,
then explain how you will make things
right and offer an exclusive coupon to
be used on a future visit.
Why it’s important: Most unhappy
customers don’t bother to complain,
but simply take their business
elsewhere. So every complaint should
be seen as an opportunity to improve
relationships and win repeat business.
11. Give social media shout-outs. Thank
customers by posting a coupon or
secret code word on Facebook that
gives your fans an exclusive deal.
Mention a loyal customer on Twitter to
publicly show your gratitude. Or
perhaps even profile one of your best
clients on your company
blog, explaining why you appreciate
them so much.
Why it’s important: Some of your
most loyal customers and brand
advocates are your online fans, so you
should show how much you value them
in the social media sphere where they
interact most with you and your
business.