Mr. Manuel Rossini, an Italian national born in 1988, worked for Groupon in Poland from November 2015 to August 2016 as a Quality Audit Specialist. In this role, he monitored the work quality of agents serving the Italian market and provided feedback to improve standards. He coached agents and ensured process adherence. Mr. Rossini analyzed quality reports, identified improvements, and contributed to quality assurance. He was respected by agents, colleagues, and management. In August 2016, Mr. Rossini left Groupon to pursue new career opportunities.