Sue McClounan worked as the National Administration Officer for Tracy Zilm at ACARA from [dates redacted] reporting directly to Tracy for some of that time. Tracy rated Sue's work quality, attendance, time management, ability to work autonomously, customer service skills, initiative, flexibility, and honesty as excellent. Tracy described Sue as having excellent communication skills, thriving in team environments, and having strong technical and computer skills. The only area Tracy noted for potential development was to continue stretching professionally in new challenging roles. Tracy would re-employ Sue and described her as honest, friendly, and reliable.