Reem Samir Amer is applying for a position and providing her resume. She has over 15 years of work experience in marketing, sales, customer service, administration, and teaching English. Her most recent roles include being a billing advisor for Vodafone UK and an English teacher. She has a Bachelor's degree in business administration and is proficient in Microsoft Office, with advanced certifications in Word and Excel. She is a hard worker seeking a challenging new opportunity where she can utilize her skills.

1. Reem Samir
Mob: (010-25090082)
Email: (reem.amer78@yahoo.com)
Human Resources Dept.
Dear Sir/Madam,
I am an organized individual with an attention to detail. I work well under
pressure and have a track record of meeting tight deadlines. I enjoy a
challenge and would welcome the opportunity to work for your company
where I shall be able to use my strengths to add value to the
organization.
I am grateful to you for your time in reviewing my enclosed resume and
look forward to hearing from you. I can be reached at my cell phone
number, 01025090082.
Thank you for your consideration.
Yours faithfully,
Reem Amer.
Reem Samir Amer 1

2. R E E M S A M I R A M E R
GENERAL INFORMATION
Address
E-mail
Phone
6th
of October City
reem.amer78@yahoo.com
010-25090082
OBJECTIVE
A hard worker, ambitious and goal oriented team player, with excellent communication
skills seeking a challenging career with space for personal development.
EDUCATION
1996 – 2000 Bachelor of Science – Faculty of Business Administration
6 October University, Cairo, Egypt
 Course work included: Accounting, Business Administration, Finance, Operation
Management, IT Systems and Economics.
COURSES COMPLETED:
• Teach English as a Foreign Language (TEFL) Course
• MS Word – Advanced (Certified from New Horizons).
• MS Excel - Advanced (Certified from New Horizons)
Reem Samir Amer 2

3. EXPERIENCE
2002 TO 2003 VISION 22 – MAGAZINE HELLO MAADI
Sales Executive for the magazine.
Responsibilities:
• Responsible about prompting the Magazine through various marketing channels.
• Worked on sustaining the Magazine-Clients relationships.
• In charge of handling sales for particular market segments.
• Acted as an active team member for preparing the annual marketing plan.
2003 TO 2004 SPORT LODGE (TRAINING CENTER)
Executive secretary
Responsibilities:
• Handling customer service matters.
• Preparing daily agenda and follow up on schedules
• Working as a liaison among management, staff and customers.
• Preparing limited accounting entries.
• Preparing presentations.
• Responsible for the Filing System.
• Responsible for correspondences.
2004 TO 2005 ALLIANZ-GROUP
Financial consultant
Responsibilities:
• Responsible for promoting different types of insurance policies i.e. health insurance, life
insurance, car insurance etc…
• Following up on the insurance policies status.
• Responsible about customer satisfaction.
Reem Samir Amer 3

4. 2005 TO 2006 ZAS AVIATION SERVICES
Marketing and sales coordinator
Responsibilities:
• Responsible for issuing and adjusting invoices.
• Coordinating work between operations department and staff.
• Worked as a Flight Agent and was responsible for creating “handling reports” and
communicating them with the crew.
• Preparing monthly activity reports for the staff – following up on staff matters.
2010 TO 2011 Stream Global Services (US Department)
Advisor
Responsibilities:
• Obtains client information by answering telephone calls; interviewing clients; verifying
information.
• Determines eligibility by comparing client; information to requirements.
• Establishes polices by entering client information; confirming prices.
• Informs clients by explain procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintain and improves quality results by adhering to standards and quidline; recommending
improved procedures.
• Updates job knowledge by studying new product description.
2011 TO 2012 VODAFONE UK ACCOUNT (BILLING
DEPARTMENT)
Billing Advisor
Responsibilities:
• Obtains client information by answering telephone calls; interviewing clients; verifying
information.
• Determines eligibility by comparing client; information to requirements.
• Establishes polices by entering client information; confirming prices.
• Informs clients by explain procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintain and improves quality results by adhering to standards and quidline; recommending
improved procedures.
• Updates job knowledge by studying new product description.
2015 TO 2016 ENGLISH TEACHER
Reem Samir Amer 4

5. Private lessons for (young learners & Adults).
Skills:
• Interpersonal skills
• Excellent communication & presentation skills
• Problem solving
• Team work
• Analytical thinking
Language Skills: Excellent in both spoken and written Arabic and English.
Computer Skills: Excellent knowledge of Microsoft Word, Excel, Access,
PowerPoint, Outlook and Internet applications.
DEMOGRAPHICS
Marital Status: Married
Date of Birth: August 8, 1978
Nationality: Egyptian
REFERENCES
Furnished upon request.
Reem Samir Amer 5

6. Private lessons for (young learners & Adults).
Skills:
• Interpersonal skills
• Excellent communication & presentation skills
• Problem solving
• Team work
• Analytical thinking
Language Skills: Excellent in both spoken and written Arabic and English.
Computer Skills: Excellent knowledge of Microsoft Word, Excel, Access,
PowerPoint, Outlook and Internet applications.
DEMOGRAPHICS
Marital Status: Married
Date of Birth: August 8, 1978
Nationality: Egyptian
REFERENCES
Furnished upon request.
Reem Samir Amer 5