Recommendation From Mary Kida

This letter recommends Patti Burke for a job position. It details that the author has known Patti for 28 years while working together in the IT department at 3M. It describes how Patti excellently documented new procedures in the early 1980s and created valuable documentation for training. More recently, Patti managed the difficult upgrade of the company-wide FAX application while maintaining customer service. The author concludes that Patti is dedicated, able to document detailed information, provides excellent support, and goes above and beyond for customers.