This letter recommends Patti Burke for a job position. It details that the author has known Patti for 28 years while working together in the IT department at 3M. It describes how Patti excellently documented new procedures in the early 1980s and created valuable documentation for training. More recently, Patti managed the difficult upgrade of the company-wide FAX application while maintaining customer service. The author concludes that Patti is dedicated, able to document detailed information, provides excellent support, and goes above and beyond for customers.

1. Letter of Recommendation
Patricia Burke
December 15, 2008
I have known Patti for 28 years while working with her in various job positions in the 3M Infrastructure
Technology (IT) department.
In the early to mid 1980's when computer systems were relatively new at 3M, Patti did a fantastic job of
documenting new procedures and processes for the Operations shift group. The documentation that Patti
created for the group was not a job requirement, but something that she took upon herself to ensure the
group was trained. The documents that Patti created for herself and the group were very valuable to the
entire Operations shift workers as skills were developed in the upcoming and various computer
technology platforms.
As time progressed, Patti and I took different paths in IT, however we continued to work together on
various projects throughout the years.
Over the years, due to Patti's commitment to customer service, support and documentation, she was the
primary resource in supporting and upgrading a number of the applications that 3M uses for data
movement.
Her most recent accomplishment at 3M was managing the upgrade of the FAX application and associated
SQL database that 3M uses. FAX is used throughout the company and needs to be available 24 hours a
day, 7 days a week. Patti documented and managed this very difficult project while maintaining customer
service and minimizing the outage that was required for the upgrade.
To summarize: Patti is able to understand and document detailed information that can be used throughout
her work group. She provides excellent support and consistently worked many hours outside of her
normal business day. She is also aware of the need for customer service and goes above and beyond the
documented roles and responsibilities of her work group to ensure that customers receive the type of
service they are expecting. Patti is a very dedicated employee, outgoing and friendly, and a person that
works well on a team or individually.
Please feel free to contact me for additional information
Mary E. Kida
IT Operations Service Manager
3M Company
651-733-0484