This document discusses rational and emotional components of negotiating solutions to conflicts. It suggests listening to understand others' points of view, focusing on issues rather than personalizing conflicts, and looking for tradeoffs. The document also mentions that conflicts can originate from role differences, cultural problems, or individual stubbornness, and may depend on whether people are extroverted or introverted. It recommends seeking professional help through psychometric tests and questionnaires to further understand personality factors.

1. RATIONAL EMOTIONAL
COMPONENTS

2. 1. Listen and understands the point of view
and needs of others.
2. Look for trade offs.
3. Focus on issues and facts , do not
personalize the conflict.
PRINCIPLES TO NEGOTIATE A SOLUTION

3. KIND OF
PERSONALITY
conflict of interest
attributable to rolesystem or culture problems
Originated
on
individuals
cussedness
depends
on
extrovetrsIntrovets
PROFESSIONAL HELP
Psychometric
instruments
Pwersonality Test
Questionnaires