RealPage's Resident Billing solution provides everything required to launch and manage a successful utility cost recovery program for communities. It offers configurable billing options including convergent and utility-only statements. RealPage's premier billing platform processes approximately 2.5 million bills per month while ensuring data security, regulatory compliance, and resident convenience through various billing and payment options.

1. Rent and utilities on one bill. Configure bills as you wish. We make it easy.
Maximize Cost Recovery with Resident Billing
Resident Billing is a full-service billing, payments and reporting solution that provides
everything needed to recover the utility costs of your communities and integrates
billing with your property management system.
The RealPage®
Resident Billing solution
provides everything required to launch and manage
a successful resident utility billing and cost recovery
program for your multifamily communities.
The RealPage Resident Billing platform gives you
configurable options for convergent, utility-only
and additional versions of the statement.
ON-TIME AND ACCURATE
We help you reduce the third largest operating
expense of multifamily property management
with timely and accurate billing.
DATA SECURITY
With secure and redundant data management,
we comply with and pass annual audits to
confirm a high level of data security. This
includes adherence to international, federal,
state, local, card association and NACHA rules.
RESIDENT CONVENIENCE
eBill and other billing and payment options are
available, so residents can choose how they pay
their rent and utilities and have them processed.
LEGAL AND REGULATORY SUPPORT
We review all billing methodologies to ensure
compliance while staying focused on your
bottom line of resident satisfaction.
SUPERIOR SERVICE AND SUPPORT
Our customers and their residents can quickly and
conveniently get answers. The dedicated team of
RealPage®
Utility Management professionals is
eager to help them, so customers will have more
time to focus on their core business objectives. Did
you know that 20% of RealPage Utility Manage-
ment customer service calls are handled during
evenings and weekends? Extended hours are just
one more way we support our valued partners.
RESIDENT BILLING

2. Resident Billing provides everything required to launch and manage a successful utility cost recovery program
for your communities while maximizing revenue streams. RealPage’s premier billing platform provides
configurable options featuring convergent, utility-only statements and and a variety of other versions.
OPTION 1: RESIDENT ONEBILL
Resident OneBill delivers a statement bill to
residents detailing their allocated utility charges
and may include other line items for rent, amenity
fees, balance carry-overs and any other charges
reflected in their resident ledger for the month.
OPTION 2: UTILITIES
This service sends a full-page billing statement bill
(option for postcard with privacy seal) to residents,
detailing their allocated utility charges.
Launch and manage a successful utility cost recovery program
How RealPage Resident Billing Works
EXPERTS IN MULTIFAMILY UTILITY BILLING
Our regulatory team maintains a national database
of state, county and municipal laws, ordinances
and regulations affecting submetering, billing and
energy management.
REALPAGE IS SAFE AND SECURE
RealPage maintains a secure and compliant
infrastructure, ensuring the highest standards
are upheld for all of its clients.
GET QUICK UPDATES ABOUT KEY PROJECTS
RealPage’s Status Tracker is a real-time tool that
syncs directly with the project management
systems used by RealPage. Status Tracker will
follow summary-level progress of three project
types: Implementations, Submeter Installations
and Submeter Maintenance. You can see notes,
schedule dates completed and respond to request
for files.
The Ultimate in Secure Transactions
RESIDENT BILLING

3. Built to Meet Your Objectives
RealPage Utility Management delivers all common
Ratio Utility Billing System (RUBS) and submetering
billing methods used across the U.S., as well as
multiple methods at the same property (as needed).
Life is simple, with multiple ways to generate and
process final bills. This includes automated
processes and the ability to generate them within
other property management software systems such
as OneSite
®
.
RealPage Utility Management interfaces with all
major property management software systems,
which allows us to automatically identify billable
residents and upload accounts receivable.
No one is more capable in all real estate sectors.
We offer a number of features and methods to
configure your billing across all products:
• Conventional
• Affordable
• Student
• Senior
• Mixed-Use
• Single-Family
• Condominium
No matter the product, you are assured of
first-class billing efficiency.
Committed to accurate and
on-time billing, RealPage leads the
multifamily industry, processing
approximately two and a half
million bills per month.
RESIDENT BILLING
For more information, visit:
www.realpage.com
or call 1-87-REALPAGE
© 2017 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved. UTM-17-004

4. REALPAGE® PRODUCT BEST PRACTICE STANDARDS CHECK
UTILITY EXPENSE MANAGEMENT
How do you lower my utility expense and gain
more control over my utility payments?
RealPage:
• Uncovers the portion of “vacant” energy expense that
is actually due to theft.
• Exposes late fees and other line items that aren’t
captured through in-house data entry processes.
• Allows you to choose from flexible funding options.
Frequency, who initiates, accrual calculation
methods and file formats can all be customized to
fit your needs.
• Tracks each step. If desired, your invoices and
payments can be followed throughout the payables
process with imprinted code and status reports.
• Ensures accuracy with quality controls for data
entry—over 300 validations—and includes
statistical data quality program and dedicated
Quality Assurance group.
• Establishes additional checkpoints and thresholds
to fit your needs, setting dollar limits to ensure
you don’t overpay.
• Views and approves work flow exception
queue—approve, deny, send questions back to our
Invoice Desk, or place on hold.
• Money is typically routed through
a Federal Reserve Member Bank.
What are your late fee guarantees?
RealPage’s late fee reduction claim is not just in our
marketing material, our contract actually backs it up. We
research and reimburse customers for material late fees
that result if we fail to process in a timely manner. And we
report your late fees via monthly performance reports and
online reports that are available on demand, while most
others don’t even track late fees at all.
What steps do you take to ensure
accountability and secure my financial data?
As a publically traded company, RealPage takes every
precaution to protect your data. Our pledge is backed by
the highest level of industry certification. In addition, all
transactions are conducted through FDIC insured
financial partners who are audited regularly by the
Federal Reserve, FDIC, SEC, third party auditors and
KPMG. This is important, because in early 2013, two
payables companies made headlines when they
declared bankruptcy after employees embezzled $25
million and $17 million respectively from their customers.
Furthermore, the partner model provides unmatched
accountability, with RealPage managing the program for
you. Multiple data checks, redundant data storage and
superior service levels by the leaders in each respective
business provides you with the best-in-class utility invoice
management solution.
What steps do you take to prevent shutoffs?
RealPage’s system automatically flags missing bills when
they don’t arrive when expected. Our team of research
and resolution associates prevent shutoffs by proactively
working to track them down and immediately addressing
any notices from the utilities.
What is your average processing
speed for an individual invoice?
RealPage processes every bill it receives, every day of
the year. Our average time to process a bill is 0.67 days,
and getting faster all of the time! Our systems provide
fully transparent date trails for each step in the life of a
bill. All of this information is available on our website and
in detailed monthly performance reports provided by
Account Managers. Our speed and accuracy mean less
late fees, shutoffs, balances carried forward, deposits, etc.
and better, faster information in your hands sooner. It also
allows more time to research and handle any exceptions.
Ask these questions when evaluating solution providers for utility
expense management, and you will reduce the risk to your assets
and your residents.

5. How much experience do you have
in invoice management?
RealPage Utility Management currently serves more than
6,450 properties representing more than 2.1 million units,
and processes more than 4 million invoices totaling more
than $1.4B dollars each year! Our beginnings stretch back
to 1994 for resident billing, and 2001 for invoice processing.
Our management team has extensive experience in all
facets of utility management, invoice processing and
bill payment services as well as senior-level multifamily
management experience. Our overall experience in all
things related to Utility Management is unsurpassed
in the industry!
How big is your benchmarking database?
We know you want to be sure you are benchmarking against
a large sample set. That’s why RealPage’s data warehouse
currently allows you to compare your properties to over
3,100 properties throughout the United States. You will
soon be able to compare your properties using data derived
from more than 4 million invoices processed annually from
6,400+ properties in nearly every state!
What evidence do you have to back up your
claim to have great customer service?
Ask them how they’re rated by The Better Business
Bureau. RealPage has 3 times less complaints filed with
the BBB over the last 3 years than our main competitors,
even though we serve more residents than either of them.
RealPage also has extended hours of availability. In fact,
the RealPage resident service hotline fields 20% of resident
inquiries during hours while our competitors are CLOSED.
What opportunities do you provide
for ongoing customer education in the
field of utilities?
RealPage is a leader in giving back to the apartment
industry and helping our customers keep current on
best practices and changing regulations in the area of
water, waste, and energy management. Ways we do that
include our Journal of Utility Management magazine, our
annual Energy Summit with special guest speakers, our
formation of the Utility Management Advisory to help
you collaborate with peers.
How many attorneys do you have focused on
multifamily utilities and how much experience
do they have?
RealPage has several attorneys on staff. We have the
strongest, most experienced, nationally active legal bench
in multifamily involved in utility management regulations
and legislation. Our expert attorneys have over 80 years
combined experience.
How do you guarantee business continuity in
the event of a disaster?
RealPage has fully redundant processing centers and
systems designed to keep your data safe. If you would like
additional information on the RealPage continuity plan
please contact your account representative.
What does your program offer to help me get
actionable energy management content and
reduce my utility consumption?
Two big features that RealPage offers are Alert
Management and Scorecard.
One alert that our customers are excited about is our Email
Alerts feature. These are proactive alerts that go out to
your communities with actionable advice for pinpointing
consumption that has spiked way up or down—month
over month and year over year—for electricity, natural gas
or water. But even more customers have told us they are
really excited about our alert management and research
service, where we go the extra mile, calling the utilities and
your communities to investigate root causes. Then we log
the results and provide you with a report so you can take
action or follow up if needed.
The second feature is our Scorecard, which, along with our
Energy Management team, helps you find the high-value
opportunities for investing in capital improvement projects.
One thing that’s different about our Scorecard, compared
to some of out competitors, is that it calculates the type
of green savings you can put in your wallet—the potential
dollars on the table—and not just the kWh, therms, or BTUs.
The Scorecard shows each property’s annual consumption
and gives an at-a-glance indicator (A, B, C, D) of how
efficient each property is. It shows the Annualized Potential
Savings if the consumption is lowered to A level.
If the vendor you're considering can't answer these questions, put RealPage
Utility Management to the test and get the satisfaction you deserve.
For more information, visit:
www.realpage.com
or call 1-87-REALPAGE
© 2017 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved. UTM-17-042