RCA-5 Why.pptx
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In the Analyze phase of the Six Sigma DMAIC methodology, root cause analysis techniques like 5 Whys, fishbone diagrams, and data analysis including hypothesis testing and ANOVA are used. The 5 Whys technique is used to identify root causes by repeatedly asking "Why?" until the fundamental reason is found. A problem that cannot be reproduced has not truly been resolved, so it is important to challenge identified root causes by attempting to reproduce any defects.
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The document discusses two phases of the Six Sigma DMAIC methodology: Analyze and Improve. In the Analyze phase, tools like 5Why, fishbone diagrams, Pareto analysis, and hypothesis testing are used to identify and analyze the root causes of process issues. The Improve phase involves using Failure Mode and Effects Analysis (FMEA) to discover potential failures in a product or process design by studying failure modes and their consequences.
5_why_training_presentation3.ppt
This document provides an overview and training on using the 5 Why analysis tool to determine the root cause of problems. It explains where 5 Why fits within the Problem Resolution Request (PRR) process, the benefits of asking open-ended questions, and how to properly conduct a 5 Why analysis. The training agenda includes an exercise in asking 5 Whys to get to the root cause, examples of effective vs. ineffective questions, and a review of how to ensure 5 Why analyses identify reversible corrective actions and lessons learned.
8D Problem Solving WorksheetGroup NumberGroup Member Nam.docx
8D: Problem Solving Worksheet
Group Number:
Group Member Names:
Date:
8-D is a quality management tool and is a vehicle for a team to articulate thoughts and provides scientific determination to details of problems and provide solutions. Organizations can benefit from the 8-D approach by applying it to all areas in the company. The 8-D provides excellent guidelines allowing us to get to the root of a problem and ways to check that the solution actually works. Rather than healing the symptom, the illness is cured, thus, the same problem is unlikely to recur.
Step
0
1
2
3
4
5
6
7
8
Action
The Planning Stage
Establishing the Team
Problem Definition / Statement & Description
Developing Interim Containment Action
Identifying & Verifying Root Cause
Identifying Permanent Corrective Actions (PCA)
Implementing & Validating PCA
Preventing Recurrence
Recognizing Team Efforts
0
The Planning Stage:
The 8-D method of problem solving is appropriate in "cause unknown" situations and is not the right tool if concerns center solely on decision-making or problem prevention. 8-D is especially useful as it results in not just a problem-solving process, but also a standard and a reporting format. Does this problem warrant/require an 8D? If so comment why and proceed.
Is an Emergency Response Action Needed?
(If needed document actions in Action Item Table)
1
Establishing the Team: (Your group is the team)
Establish a small group of people with the process/ product
knowledge, allocated time, authority and skill in the required technical disciplines to solve the problem and implement corrective actions.
Team Goals:
Team Objectives:
First and Last Name (put an asterisk * after the name of the team leader)
Current Job Position
Skills (related to the problem)Years of Hospitality Work Experience
2A
Problem Definition
Provides the starting point for solving the problem. Need to have “correct” problem description to identify causes. Need to use terms that are understood by all.
Sketch / Photo of Problem
Product(s):
Customer(s):
List all of the data and documents that might help you to define the problem more exactly?
Action Plan to collect additional information:
Prepare Process Flow Diagram for problem
use a separate sheet if needed
2B
IS
IS NOT
Who
Who is affected by the problem?
Who first observed the problem?
To whom was the problem reported?
Who is not affected by the problem?
Who did not find the problem?
What
What type of problem is it?
What has the problem (food, service, etc)?
What is happening with the process & with containment?
Do we have physical evidence of the problem?
What does not have the problem?
What could be happening but is not?
What could be the problem but is not?
Why
Why is this a problem (degraded performance)?
Is the process stable?
Why is it not a problem?
Where
Where was the problem observed?
Where does the problem occur?
Where could the problem be located but is not?
Where else could .
Problem solving
A problem is a discrepancy between an expected standard and the actual condition. Problem solving involves a systematic approach to improve deviations, though it is best done as a team. The key steps are: 1) Identifying problems through data collection; 2) Finding the point of cause using tools like 5Ws/1H or a fishbone diagram; 3) Analyzing the root cause with 5 whys; 4) Implementing corrective actions; 5) Evaluating the results; and 6) Standardizing the solution to prevent recurrence. Effective problem solving requires going to see the problem firsthand, thoroughly investigating potential causes, and fixing all root causes rather than just symptoms.
Fishbone analysis
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problem-solving-training.pdf
1) The document provides an overview of quality problem solving tools including the 8D (Eight Disciplines) problem solving method, 5 Whys process, and Ishikawa (fishbone) diagram.
2) The 8D method is an 8-step team-based problem solving approach that focuses on containing, correcting, and preventing recurrence of problems. The steps include establishing a team, describing the problem, implementing containment actions, identifying root causes, and validating corrective actions.
3) The 5 Whys process involves repeatedly asking "Why?" to get to the root cause of a problem. It helps identify not only why the defect occurred but also why it was not detected.
4) The Ish
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The document discusses problem solving techniques, specifically the fishbone diagram. It provides detailed instructions on how to construct and utilize a fishbone diagram to identify and categorize potential causes for complex problems. Major steps include:
1) Identifying the problem and drawing the backbone of the fishbone diagram
2) Brainstorming and grouping potential causes into major categories along the bones
3) Continuing to brainstorm more detailed explanations and causes within each category
4) Evaluating the causes to determine the most likely ones to investigate further
The overall purpose is to use the visual diagram to systematically explore various categories of causes and potential root causes of problems.
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The 5 Whys is a root cause analysis tool used to identify the underlying cause of problems. It involves asking "why" five times to get to the root cause. You start with the problem statement and ask why it occurred, then why the answer to the previous why occurred, until you identify the root cause. It is important to clearly define the problem, follow the thought process through five whys without jumping to conclusions, and ensure any root cause identified can reproduce the problem. The outcome is the root cause rather than just resolving the problem.
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The document discusses two phases of the Six Sigma DMAIC methodology: Analyze and Improve. In the Analyze phase, tools like 5Why, fishbone diagrams, Pareto analysis, and hypothesis testing are used to identify and analyze the root causes of process issues. The Improve phase involves using Failure Mode and Effects Analysis (FMEA) to discover potential failures in a product or process design by studying failure modes and their consequences.
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8D Problem Solving WorksheetGroup NumberGroup Member Nam.docx
8D: Problem Solving Worksheet
Group Number:
Group Member Names:
Date:
8-D is a quality management tool and is a vehicle for a team to articulate thoughts and provides scientific determination to details of problems and provide solutions. Organizations can benefit from the 8-D approach by applying it to all areas in the company. The 8-D provides excellent guidelines allowing us to get to the root of a problem and ways to check that the solution actually works. Rather than healing the symptom, the illness is cured, thus, the same problem is unlikely to recur.
Step
0
1
2
3
4
5
6
7
8
Action
The Planning Stage
Establishing the Team
Problem Definition / Statement & Description
Developing Interim Containment Action
Identifying & Verifying Root Cause
Identifying Permanent Corrective Actions (PCA)
Implementing & Validating PCA
Preventing Recurrence
Recognizing Team Efforts
0
The Planning Stage:
The 8-D method of problem solving is appropriate in "cause unknown" situations and is not the right tool if concerns center solely on decision-making or problem prevention. 8-D is especially useful as it results in not just a problem-solving process, but also a standard and a reporting format. Does this problem warrant/require an 8D? If so comment why and proceed.
Is an Emergency Response Action Needed?
(If needed document actions in Action Item Table)
1
Establishing the Team: (Your group is the team)
Establish a small group of people with the process/ product
knowledge, allocated time, authority and skill in the required technical disciplines to solve the problem and implement corrective actions.
Team Goals:
Team Objectives:
First and Last Name (put an asterisk * after the name of the team leader)
Current Job Position
Skills (related to the problem)Years of Hospitality Work Experience
2A
Problem Definition
Provides the starting point for solving the problem. Need to have “correct” problem description to identify causes. Need to use terms that are understood by all.
Sketch / Photo of Problem
Product(s):
Customer(s):
List all of the data and documents that might help you to define the problem more exactly?
Action Plan to collect additional information:
Prepare Process Flow Diagram for problem
use a separate sheet if needed
2B
IS
IS NOT
Who
Who is affected by the problem?
Who first observed the problem?
To whom was the problem reported?
Who is not affected by the problem?
Who did not find the problem?
What
What type of problem is it?
What has the problem (food, service, etc)?
What is happening with the process & with containment?
Do we have physical evidence of the problem?
What does not have the problem?
What could be happening but is not?
What could be the problem but is not?
Why
Why is this a problem (degraded performance)?
Is the process stable?
Why is it not a problem?
Where
Where was the problem observed?
Where does the problem occur?
Where could the problem be located but is not?
Where else could .
Problem solving
A problem is a discrepancy between an expected standard and the actual condition. Problem solving involves a systematic approach to improve deviations, though it is best done as a team. The key steps are: 1) Identifying problems through data collection; 2) Finding the point of cause using tools like 5Ws/1H or a fishbone diagram; 3) Analyzing the root cause with 5 whys; 4) Implementing corrective actions; 5) Evaluating the results; and 6) Standardizing the solution to prevent recurrence. Effective problem solving requires going to see the problem firsthand, thoroughly investigating potential causes, and fixing all root causes rather than just symptoms.
Fishbone analysis
Invented in the 1930’s by Toyota Founder Kiichiro Toyoda’s father Sakichi and made popular in the 1970s by the Toyota Production System, the 5 Whys strategy involves looking at any problem and asking: “Why?” and “What caused this problem?”
problem-solving-training.pdf
1) The document provides an overview of quality problem solving tools including the 8D (Eight Disciplines) problem solving method, 5 Whys process, and Ishikawa (fishbone) diagram.
2) The 8D method is an 8-step team-based problem solving approach that focuses on containing, correcting, and preventing recurrence of problems. The steps include establishing a team, describing the problem, implementing containment actions, identifying root causes, and validating corrective actions.
3) The 5 Whys process involves repeatedly asking "Why?" to get to the root cause of a problem. It helps identify not only why the defect occurred but also why it was not detected.
4) The Ish
Problem solving use a fishbone diagram
The document discusses problem solving techniques, specifically the fishbone diagram. It provides detailed instructions on how to construct and utilize a fishbone diagram to identify and categorize potential causes for complex problems. Major steps include:
1) Identifying the problem and drawing the backbone of the fishbone diagram
2) Brainstorming and grouping potential causes into major categories along the bones
3) Continuing to brainstorm more detailed explanations and causes within each category
4) Evaluating the causes to determine the most likely ones to investigate further
The overall purpose is to use the visual diagram to systematically explore various categories of causes and potential root causes of problems.
5 Whys Training.ppt
The 5 Whys is a root cause analysis tool used to identify the underlying cause of problems. It involves asking "why" five times to get to the root cause. You start with the problem statement and ask why it occurred, then why the answer to the previous why occurred, until you identify the root cause. It is important to clearly define the problem, follow the thought process through five whys without jumping to conclusions, and ensure any root cause identified can reproduce the problem. The outcome is the root cause rather than just resolving the problem.
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The 5 Whys is a root cause analysis tool used to identify the underlying cause of a problem by repeatedly asking "Why?". It involves asking "Why?" five times to get to the root of a problem. You start with a problem statement and work your way down by asking "Why?" until you identify the root cause. It is important to clearly define the problem, ask full questions, and follow the thought process through five iterations or until the root cause becomes clear. The goal is to identify the systemic cause that allowed the problem to occur rather than just resolving the problem itself.
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Root Cause Analysis
Root cause analysis is a combination of the art and science used to find the underlying reasons for a given effect. One of the most widely used root cause analysis tools is the 5 Whys. It is a simple, effective method of problem solving that can help teams identify and eliminate the root cause of a problem
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- 1. 1 Phase – Analyze AXISCADES Proprietary and confidential data 1. Root cause analysis - 5why , Fishbone diagram 2. Pareto analysis 3. Data analysis – Hypothesis , ANOVA In the Analyze phase of the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) methodology, the focus is on identifying and analyzing the root causes of process issues or variations.
- 2. AXISCADES proprietary and confidential data 2 Five Why’s – Conclusion One final point to ponder: “A PROBLEM THAT CANNOT BE REPRODUCED IS A PROBLEM THAT HAS NOT BEEN RESOLVED YET. “ Challenge the root cause(s) that resulted from the 5 Why’s exercise to try to reproduce the defect. If you cannot there is a very big chance that you have not gotten to the bottom of it yet. If you do reproduce them, move on to the Corrective Action part and congratulate your team for a job well done.