This document summarizes a presentation given by Jenn Lim, CEO of Raytheon, about building a culture of happiness. Some key points discussed include defining core values, committing to a long-term vision, building relationships through openness and honesty, and hiring based on aligning with values over other factors. Examples from Zappos' culture are provided, such as investing in customer service and transparency. The science of happiness is briefly mentioned regarding what frameworks can help companies prioritize well-being.
A well-informed C-Suite is the most critical part of an effective cyber risk management program. This presentation provides the essential knowledge every executive must possess about cybersecurity to be effective when discussing the topic.
A PR and Social Media agency, Vista delivers brand building and sales driving programmes. Promising an in-house commitment, with a consultancy service, via social media management, content marketing, traditional and SEO PR and social media advertising. This highly experienced team designs memorable campaigns that strike a chord and drive sales.
Data Creativity, comment interpréter les tendances consommateurs grâce au Dat...La Cuisine du Web
Je vous propose un retour d’expériences sur la détection des tendances consommateurs sur le marché du food.
Où trouver et comment interpréter les données récoltées sur le web et l’ensemble des réseaux sociaux ?
Quels sont les outils qui permettent de recueillir des données comportementales, relationnelles, déclaratives et transactionnelles ?
Comment les études, le contenu utilisateur, la Data Google et le Social Media Monitoring permettent de définir des personae type ?
Quelles interprétations et quelles clés de lecture de ses données pour comprendre les usages consommateurs d’aujourd’hui ?
This is a proposal Donald Lamonaca and I presented to the executives of Legends at One World Observatory regarding improving the operations of the company.
A well-informed C-Suite is the most critical part of an effective cyber risk management program. This presentation provides the essential knowledge every executive must possess about cybersecurity to be effective when discussing the topic.
A PR and Social Media agency, Vista delivers brand building and sales driving programmes. Promising an in-house commitment, with a consultancy service, via social media management, content marketing, traditional and SEO PR and social media advertising. This highly experienced team designs memorable campaigns that strike a chord and drive sales.
Data Creativity, comment interpréter les tendances consommateurs grâce au Dat...La Cuisine du Web
Je vous propose un retour d’expériences sur la détection des tendances consommateurs sur le marché du food.
Où trouver et comment interpréter les données récoltées sur le web et l’ensemble des réseaux sociaux ?
Quels sont les outils qui permettent de recueillir des données comportementales, relationnelles, déclaratives et transactionnelles ?
Comment les études, le contenu utilisateur, la Data Google et le Social Media Monitoring permettent de définir des personae type ?
Quelles interprétations et quelles clés de lecture de ses données pour comprendre les usages consommateurs d’aujourd’hui ?
This is a proposal Donald Lamonaca and I presented to the executives of Legends at One World Observatory regarding improving the operations of the company.
4 reasons that you cannot engage your team after electionFlora Liu
After election there are always some of the EB or LCP candidates start to disengaged . How can we create an environment to support them passing this tough time ?
Blue Moon - Advertising Plan (Group Project)Sam Cheema
Blue Moon Ad Plan that was a required assessment as part of undertaking my studies in SUNY New Paltz. We devised this plan through research and foresight of implication.
Surviving. That's the number one word students use to describe themselves in the middle of the semester. Time, Money, and Career are three areas of life that can combine to cause so much stress!
This workshop will give you quick, simple actions you can take RIGHT NOW to get back in control of your time, your money, and your career - so that you can stop trying to survive and start living your best life for the second half of this semester.
Let's finish Spring '22 with better grades, deeper learning, some time for fun, a little extra cash to enjoy, and real progress toward launching your post-graduation dreams!
From Real to Ideal: Envisioning and Moving Toward Your Best Culture [Culture ...Delivering Happiness
From measuring, to defining, living, and evolving. A successful company culture creates a positive, unique working environment where business and employees can thrive.
This workshop is co-facilitated by Kelsey Wong and Kent Frazier of Delivering Happiness begins by introducing the main elements of Happiness as a Business Model, including the concept of values-based culture as well as key elements from the science of happiness.
This interactive session emphasizes experiential learning and actionable takeaways that empower every participant to take both immediate and long-term action to build a plan for sustainable happiness at work. Bring meaning and insight into your organization’s culture and increase overall awareness in a fun and vibrant way. In this workshop you will:
- Use animal and habitat metaphors to peek behind conscious notions of the current and ideal culture.
- Elicit qualities and build a vibrant image of the ideal culture for your organization.
- Collaborate in small teams to build action items and present findings with real value.
- Reflect on bigger questions on your organization's impact and connecting your organization's culture to the greater planetary culture
5. O U R B R A IN S
ARE
H A R D W IR E D
TO S E E K
H A P P IN E S S .
YE T W E ’ R E
S UPERB AD AT
P R E D IC T IN G
WH A T C A N
S U S T A IN IT .
• “WH E N I GE T ___ I ’L L B E H A P P Y ”
__,
• “WH E N I A C H I E V E ___ I ’L L B E H A P P Y ”
__,
• L OT T E R Y WI N N E R S
• T E R M I N A L L Y I N JU R E D OR D I SA B L E D
6. R E F L E C T IO N
W HY A M I S O
P A S S I ONA T E A B OUT
HA P P I NE S S ?
?
HOW
D ID
I GET
7. GO IN T E R N E T L A YO F F
B EARS ! C O N S U L TA LOS ER M T.
NT LOS S K IL I
ROC K
ZAPPOS G R E E N F IE L D B O TTO
C O N S U L TA N T E x p lo r e d a n d M REAL
P r io r it iz e d LOS S
8. C AN
C O M P A N IE S
REALLY B E
S UC C ES FUL
W IT H
HA P P I NE S S A S A
B US I NE S S
M ODE L ?
9. “ P E O P L E W IL L F O R G E T
W H A T YO U S A ID , P E O P L E
W IL L F O R G E T W H A T YO U D ID ,
B U T P E O P L E W IL L N E V E R
F E E L .”
F O R G E T H O W YO U M A D E
T H E M — M A YA A N G E L O U
10. “ A WO M A N ’ S
DREAM
C L O S E T …”
ZAPPOS
K E NT UC K Y W A R E HOUS E
11. E X P E C T A T IO N S
E X P E R IE N C E
E M O T IO N S
S T O R IE S
C U L TU R E
PERS ONAL
E M O T IO N A L
C O N N E C T IO N
12. 10 W A Y S T O I N S T I L L
C U S T O M E R S E R V IC E
E X C E R P T E D F R O M DE L I V E R I NG
HA P P I NE S S
• M AK E C U S T O M E R S E R VI C E A P R I O R I T Y F O R T H E W H O L E C O M P AN Y , N O T JU S T A
D E P AR T M E N T . A C U S T O M E R S E R VI C E AT T I T U D E N E E D S T O C O M E F R O M T H E T O P .
• M AK E W O W A VE R B T H AT I S P AR T O F YO U R C O M P AN Y’S E VE R YD AY VO C AB U L AR Y.
• E M P O W E R AN D T R U S T YO U R C U S T O M E R S E R VI C E R E P S . T R U S T T H AT T H E Y W AN T TO
P R O VI D E G R E AT S E R VI C E … B E C AU S E T H E Y AC T U AL L Y D O . E S C AL AT I O N S T O A S U P E R VI S O R
S H O U L D B E R AR E .
• R E AL I Z E T H AT I T ’S O K T O FIR E CU S TOME R S W H O AR E I N S AT I AB L E O R AB U S E YO U R
E M P L O YE E S .
• D O N ’T M E AS U R E C AL L T I M E S , D O N ’T F O R C E E M P L O YE E S T O U P S E L L , AN D D O N ’T U S E
S CR IPT S .
• D O N ’T H I D E YO U R 1 -800 N U M B E R . I T ’S A M E S S AG E N O T JU S T T O YO U R C U S T O M E R S , B U T T O
YO U R E M P L O YE E S AS W E L L .
• VI E W E AC H C AL L AS AN I N VE S T M E N T I N B U I L D I N G A C U S T O M E R S E R VI C E B R AN D ,
N O T AN E X P E N S E YO U ’R E S E E K I N G T O M I N I M I Z E .
• H AVE T H E E N T I R E C O M P AN Y C E L E B R AT E G R E AT S E R VI C E . T E L L S T O R I E S O F W O W
E X P E R I E N C E S T O E VE R YO N E I N T H E C O M P AN Y.
• F I N D AN D H I R E P E O P L E W H O AR EAL R E AD Y P AS S I O N AT E AB O U T C U S T O M E R S E R VI C E .
• G I VE G R E AT S E R VI C E T O E VE R YO N E : C U S T O M E R S , E M P L O YE E S , AN D VE N D O R S .
14. R E S E A R C H S H O WS
WH A T M A K E S
L ONG- T E R M
S US T A I NA B L E B R A NDS
C U L TU R E A N D
H IG H E R
PURPOS E
15. H O W IS
C U L TU R E
#1H IW EN G I OR RU IAI NYE?
•
• 5
PI RK S O F C RL TU IRN G
R
E
F
O T
T
• $ 4000 O F F E R T O Q U I T
• Z AP P O S C U L T U R E B O O K
17. TH E C U L TU R E
BOOK
W H A T IS IT ?
C O M P L E T E L Y U N E D IT E D
E X C E P T F O R T YP O S A N D S P E L L IN G
S N A P S H O T O F C U L TU R E
E V E R Y YE A R – W H A T ’ S
G O O D , WH A T D O WE
N E E D T O IM P R O V E
S TA R TE D A S C U L TU R E
B O O K , N O W TH E B R A N D
B O O K TO O
J A P A N A N D B R A Z IL L O V E Z A P P O S E V E N
T H O U G H Z A P P O S D O E S N ’ T S H IP T H E R E
18.
19. C ORE
VA L U E S A T
ZAPPOS 1. D e li ve r W O W T h ro u gh S e rvi ce
2. E m b race an d D ri ve C h an ge
3. C re ate F u n an d a L i ttle W e i rd n e ss
4. B e Ad ve n tu ro u s, C re ati ve , an d O p e n -M i n d e d
5. P u rsu e G ro w th an d L e arn i n g
6. B u i ld O p e n an d H o n e st R e lati o n sh i p s W i th C o m m u n i cati o n
7. B u i ld a P o si ti ve T e am an d F am i ly S p i ri t
8. D o M o re w i th L e ss
9. B e P assi o n ate an d D e te rm i n e d
10. B e H u m b le
20. C U L T U R E AN D C U S T O M E R
S E R V IC E
W O R D O F M O U T H (75% R E P E AT C U S T O M E R S )
I N V E S T I N C +C M O R E T H A N O T H E R A R E A S
$ 1 ,000
800
G ro s s S ale s $ M M
600
400
2 00
‘00 ‘01 ‘02 ‘03 ‘04 ‘05 ‘06 ‘07 ‘08
N O V ‘09 AM AZ O N AC Q U I R E S Z AP P O S
$ 1. 2 B I L L I O N S H AR E VAL U E AT T H E T I M E O F C L O S I N G
21. A N E X P E R IM E N T IN
H A P P IN E S S A S A
B U S IN E S S M O D E L
LES S ONS LEARNED:
2. C O M M I T M E N T
?
3. C O R E V A L U E S
HOW 4. T R A N S P A R E N C Y
5. V I S I O N
6. R E L A T I O N S H I P S
7. T H E R I G H T T E A M
A N D C A N TH E Y B E
A P P L IE D T O YO U ?
22. 1.
C O M M IT M E N
T H O W IM P O R T A N T
T O YO U ?
D O YO U W A N T T O B U IL D A L O N G -
T E R M , S U S T A IN A B L E B R A N D ?
A R E YO U W IL L IN G T O C O M M IT
F IN A N C E S , R E S O U R C E S , A N D
T IM E T O IT ?
23. 2 . D E F IN E
YO U R
C ORE
VA L U E S
IT ’ S H A R D , S O S T A R T
E A R L Y.
W H A T A R E YO U R
C O M P A N Y’ S C O R E
VA L U E S ?
W H A T A R E YO U R
P E R S O N A L C O R E VA L U E S ?
24. E XA M P L E S :
VE N D O R
E XTR A N E T
T W IT T E R . Z A P P O S .
C OM
“ AS K
A N YT H IN G ”
25. 4.
V IS IO N
D O E S IT H A V E
M E A N IN G A N D
P A S S IO N B E H IN D
IT ?
D O E S IT IN S P IR E
( V S . M O T IV A T E ) ?
“ C H A S E TH E
V IS IO N , N O T T H E
P A P E R .”
26. FOR
E M P L O YE E S
WH A T’ S TH E
L A R G E R V IS IO N
A N D G R E A TE R
P U R P O S E IN
T H E IR W O R K
B E YO N D M O N E Y
O R P R O F IT S ?
FOR
E N TR E P R E N E
URS W H A T W O U L D YO U
B E P A S S IO N A T E
A B O U T D O IN G IF
YO U D ID N ’ T F E A R
F A IL U R E A N D
D ID N ’ T M A K E A N Y
M O N E Y F O R 10
27. 5 . B U IL D
R E L A T IO N S H I
PS
IT ’ S N O T A B O U T N E T W O R K IN G O R
M A R K E T IN G . IT ’ S A B O U T
C O N N E C TE D N E S S .
IF YO U ’ R E IN T E R E S T E D , YO U
D O N ’ T H A VE TO TR Y TO B E
IN T E R E S T IN G .
“ IF T H E P E R S O N YO U ’ R E T A L K IN G
T O IS N ’ T L IS T E N IN G , B E P A T IE N T .
M A YB E H E H A S A S M A L L P IE C E O F
F L U F F IN H IS E A R . ”
28. 6 . B U IL D
T H E R IG H T
TE A M
H IR E S L O W L Y.
F IR E Q U IC K L Y.
H IR E B A S E D O N
VA L U E S .
30. TH A T’ S
G REAT B UT
IT ’ L L N E V E R
WO R K F O R
ME
OR MY
C O M P A N Y…
M IG H T B E T R U E IF YO U
T H IN K T H A T W A Y,
P R OB A B L Y NOT T R UE I F
Y OU T HI NK I T C A N…
SO H OL D T H A T T H OU GH T .
31. WH A T D O E S TH E
S C IE N C E O F
H A P P IN E S S
H A VE TO TE L L U S ?
S O M E F R SA M E ERW OW O R K S
O M F AM E R K S
L E A R N E D A L O N G T H E W A Y…
L E AR N E D AL O N G T H E W AY…
32.
33. H A P P IN E S S F R A M E W O R K 2
M A S L O W ’ S H IE R A R C H Y
34.
35. M O S T L O N G -T E R M ,
F U L F IL L IN G
H A P P IN E S S
H IG H E R P U R P O S E A N D
M E A N IN G
B E I N G P A R T OF
SOM E T H I N G B I GGE R T H A N SE L F
36.
37. IF R E S E A R C H S H O W S
V IS IO N
M E A N IN G
H IG H E R P U R P O S E
L E A D S T O H A P P IN E S S …
H O W D O E S TH A T
A P P L Y TO YO U
A N D YO U R
38. H O W D O WE
TU R N
S UPERB AD
IN T O
S UPERG OOD?
40. 320,000+ C O P I E S S O L D
1 7+ L AN G U AG E S /C O U N T R I E S
201 0 B E S T O F L I S T S
AM AZ O N C U S T O M E R F AVO R I T E
N P R M AR K E T P L AC E
I N C . M AG AZ I N E
N E W YO R K P O S T
R E AD W R I T E W E B
#1 B E S T S E L L E R L I S T S
N YT I M E S
W H O A. WS J
AM AZ O N
B AR N E S & N O B L E
BORD ERS
58. “D E L I VE R I N G
H AP P I N E S S
I S A M O VE M E N T
T H AT H AP P E N S
T O H AVE A
BOOK ”
-SETH
59. F I R S T … T H E R E W AS
AB O O K
T H E N T H E R E W AS A
B U S TO U R
60. WE H E A R D F R O M A R O U N D TH E
WO R L D
N O M AT T E R W H AT U N IF IE D
•B AC K G R O U N D B Y TH E
•C U L T U R E S AME
•I D E AS V IS IO N
•JO B
H A P P IN E
61. N O W …T H E
M O VE M E N T
TO S P R E A D A N D
IN S P IR E S C IE N T IF IC
H A P P IN E S S IN S ENS E
B U S IN E S S S E N S E
TH E WO R L D HUMAN S ENS E
62. In s p ir a t io n
L iv e p a s s io n a t e ly . In s p ir e a n d
B e In s p ir e d .
C o m m u n it y
C o n n e c t p e o p le w h o w a n t a
p u r p o s e f u l lif e .
E d u c a t io n
Te a c h a n d e m p o w e r e a c h
o the r.
E x p e r ie n c e s
C r e a t e m e a n in g f u l m o m e n t s
to g e the r.
S o …h o w d o y o u f u e l a
mo ve me nt?
63. H +DH@ ORK
W
O M M U N IT Y + G L O B A L P A R T N E R S
A n e t w o r k a r o u n d t h e w o r ld ,
C o m m u n it y g r o w in g t h e m o v e m e n t w it h
P a rtne rs c o m m u n it y a n d w o r k p la c e s
64.
65. e r c h w it h a M is s io n
d h a p p in e s s w it h g o o d s f r o m t h e D H : s h o p
p . d e liv e r in g h a p p in e s s . c o m
67. H A P P IN E S S N U D G E D T O D A Y…
C o m m u n it y 9 5 C O U N T R IE S
P a rtne rs (4 9 %)
110 0 C I T I E S
68. D E L IV E R IN G H A P P IN E S S E O Y
2 0 12
2 /3 O F T H E W O R L D N U D G E D
A W O R L D O F S U S T A IN A B L E H A P P IN E S
A T W O R K , C O M M U N IT Y A N D E V E R YD A Y L IF E
69. TH A T’ S G R E A T
B U T IT ’ L L N E V E R
WO R K F O R M E …
70. N O T S A YIN G B E L IK E
Z A P P O S O R D E L IV E R IN G WH A T M A TTE R S
H A P P IN E S S
IS
N O T TH E A C TU A L C O R E A L IG N M E N T A N D
VA L U E S TH A T M A TTE R
T H A T YO U
C O M M IT T O T H E M
71. W IT H …
G E N E R A T IO N A L A D V A N C E S
A C C E S S T O IN F O R M A T IO N
B A S IC H U M A N D E S IR E O F H A P P IN E S S
IT ’ S N O T A
P IP E D R E A M
A N YM O R E
72. F O R A C U L TU R E B O O K O R
C O P Y O F T H E P R E S E N T A T IO N
J E N N @ E L IV E R IN G H A P P IN E S S . C O M
D
J O IN T H E M O V E M E N T !
D E L IV E R IN G H A P P IN E S S . C O M
F A C E B O O K . C O M /D E L I V E R I N G H A P P I N E S S
T W IT T E R | @ H M O V E M E N T | @ H M O V E M E N T C E O
D D
T o a p p l y f o r V H P s t a t u s : B I T . L Y /V H P i n v i t e
WHAT DO CUSTOMERS EXPECT? WHAT DO CUSTOMERS ACTUALLY EXPERIENCE? WHAT EMOTIONS DO CUSTOMERS FEEL? WHAT STORIES DO THEY TELL THEIR FRIENDS? HOW CAN CULTURE CREATE MORE STORIES AND MEMORIES?