Ramona Ryden has over 20 years of experience in office management, information technology, and accounting roles. She most recently served as the Office Manager and General Manager for Plumbing Systems Inc. for 7 years, where she managed a staff of 20 technicians and 7 office employees with responsibilities including accounts payable/receivable, financial reporting, human resources, and information technology. Prior to that, she spent 10 years as the Information Systems Specialist and Billing Manager for the Eagle River Water & Sanitation District, providing technology support and training to 85 employees and managing the customer billing system. She holds a Bachelor's degree in Management and an Associate's degree in Microcomputer Support Specialist.

1. Ramona Ryden
PO Box 2385, Vail, Colorado 81658  Cell: 970.390.9278  Home: 970.748.8568
RamonaRyden@yahoo.com  www.linkedin.com/in/ramonaryden
Career Objective
To secure a professional position that will best utilize my analytical, logistical, and software skills to contribute towards
a lean organization and create an atmosphere of both company and employee success.
Experience
Plumbing Systems Inc, Edwards, Colorado June 2008 to August 2015
Office Manager / General Manager
Originally hired as the sole office support for 6 field technicians. Throughout my employment, I assisted with the
continual growth of this plumbing, HVAC-R, pumping, and jetting service company that grew to employ 20 field
technicians, 7 office employees, and a salesperson. Primary responsibilities included:
 Accounts payables (up to $267,000 per month) & receivables ($4.8 Million annual income);
 Vendor & credit management;
 Financials (controller functions, bank & credit card reconciliations, budgeting, asset management & tracking);
 Human resource manager (implemented electronic timesheets, payroll management & processing (average of
$70,000 every two weeks), employee files, new hires & terminations, workers’ compensation insurance,
training, benefits, health insurance, wellness program);
 Information technology (database auditor, created end-user Word & Excel templates, SOPs, data security);
 Office management (lease agreements, supply & equipment ordering, access codes & keys, outside security);
 Service agreements & bid job administrative management; and
 Subcontractors’ administrative management (insurance requirements, 1099 reporting, DOL audits).
Eagle River Water & Sanitation District, Vail, Colorado June 1997 to August 2007
Information Systems Specialist / Customer Information System Billing Manager / Webmaster
Originally hired as the Executive Administrative Assistant to the Operations Manager, my position grew into the
Information Systems Specialist providing computer software, hardware, and network support to 85 employees and
approximately 160 network devices located at 6 facilities. Primary responsibilities included:
 All aspects of new hire information technology orientation and training;
 On-going employee training (SOPs, Microsoft Office templates, software support and upgrades) and provided
IT help desk support;
 Billing manager and internal auditor of the customer information and billing system;
 Coordinated with engineers to track & report Colorado water rights using Excel; and
 Development and management of the District website.
Vail Associates–Passport Clubhouse, Vail, Colorado December 1996 to May 1997
Assistant Manager - Managed day-to-day operations of this newly-opened private membership club.
Norwest Bank, Denver, Colorado June 1993 to December 1996
Desktop Publisher - Provided desktop publishing on a variety of projects using Microsoft Office.
Simply Espresso, Denver, Colorado September 1994 to September 1996
Owner / Operator / Barista - Owned, operated, and managed employees in this drive-through coffee business.
Gorsuch Kirgis LLC, Denver, Colorado January 1994 to March 1995
Word Processor / Legal Secretary - Provided word processing of legal documents using WordPerfect DOS.
Education
Colorado Mountain College, Vail, Colorado
Associate in Applied Science (AAS) Degree in Microcomputer Support Specialist May 2001
Occupational Proficiency Certificate in Microcomputer Specialist May 2000
Denver Paralegal Institute, Denver, Colorado February 1993
Portland State University, Portland, Oregon
Bachelor of Science (BS) Degree in Management Winter 1990
International Business Certificate Spring 1990
University of Colorado Business School, Boulder, Colorado
International Business 1985 to 1987
Greeley Central High School, Greeley, Colorado 1985

2. Ramona Ryden
Resume Page 2 of 2
Continuing Education
Aptora, Total Office Manager, Lenexa, Kansas (www.aptora.com)
Field Service Management Software with Enterprise Level Accounting June 2008 to August 2015
Mountain States Employers Council, Denver, Colorado
Supervision Certificate Program & Train the Trainer October 2006 to June 2007
New Horizons Computer Learning Center, Denver, Colorado
Design & Media Courses including Dreamweaver & Office Productivity December 2005 to March 2007
Software Skills
 Microsoft Office User Specialist Expert Certifications in Word and Excel
 Microsoft Office Applications including Access, FrontPage, Publisher, PowerPoint, Outlook, Visio, Photo Editor
 Aptora Total Office Manager & Mobile II; Relational Databases; Adobe Creative Suite; Dreamweaver; MP2 for
Access; PaperFlow & PaperVision Scanning
Personal & Professional Strengths
 Excellent Technical Writing Skills  Self-Motivated Personally & Professionally
 Excellent Attention to Details  Compassionate & Caring
 Excellent Editing Skills  Highly Skilled at Small Process Improvements
 Excellent Interpersonal Communication Skills  Highly Skilled at Identifying & Implementing Lean
 State of Colorado Notary Public Business Practices & Procedures
Hobbies & Interests
 Time Spent Together with Family & Friends  Swimming
 Mountain Biking  Weight Lifting & Yoga
 Alpine Skiing  Movie Watching & Attending Concerts
 Travelling  Reading & Life-Long Learning
References
Lynette Miscio - 970.471.0441
Branch Manager, Alpine Staffing Solutions
JT Mueller – 970.390.9394
Salesperson, Plumbing Systems Inc
Elisse Kelley – 970.390.8353
Human Resources Director, Gallegos Corporation
Jodi Gerber - 303.523.8630
jodigerber.com
Julie Pink – 720.255.6501
International Business Consultant
Stacey Bonato - 720.934.1616
Owner & Operator, Innovative Impressions Printing & Promotional Products
Sara Manwiller - 970.569.3883
Physical Therapist, Athletic Trainer, Strength & Conditioning Specialist, Jointworx Physical Therapy
Amy Drummet - 970.390.6662
Director, Eagle Valley Child Care Association
Leslie Isom - 970.477.5443
Administration Manager, Eagle River Water & Sanitation District