This document provides a summary of Rakesh Kumar's professional experience as an SAP BASIS Consultant. It outlines his 6.5+ years of experience implementing and supporting various SAP modules. It details several projects he has worked on for clients such as Lloyds Banking Group, UK Share Services, Twinings, Xerox, and Fonterra. It also lists his technical skills and responsibilities in areas like system installations, upgrades, monitoring, support, and more.

1. Rakesh Kumar
SAP BASIS
Mob: +44-7440527112 Email: Rakeshkumar@hcl.com
PROFESSIONAL SUMMARY:
 Having 6.5 + years of experience as SAP BASIS Consultant.
 Completed 2 full life cycle implementations.
 Working on LBG – R2P and KSOR Project as Basis Consultant at Halifax, UK
 Worked on Implementation Project “Twining’s” as a landed resource in Andover, UK
 Performed Key Role in Xerox BAU Project Transition from Malaysia to India
 Shift Lead for the Xerox BAU Offshore support which runs for 24X7
 Awarded as Delivery Champion for 2nd
Quarter of Xerox BAU Support
 Easily adaptable to new environment, positive in approach, good at decision making and problem
solving skills.
KEY SKILLS:
 Have Performed EHP7 upgrade for ECC 6.0 Finance system using SUM tool
 Have installed and configured SAP Screen Persona 3.0 on ECC system
 Have performed BW upgrade from SAP Netweaver 7.0 to 7.4 using SUM tool
 Have Configured CTS+ using Solution Manager for Portal system landscape
 SAP Solution Manager Wily Introscope Agent Installation and upgrade to Wily 9.0 SP15
 Have Installed Portal SAP Netweaver 7.31 in distributed environment for high availability on
GRID infrastructure with database Oracle 11G ASM
 Performed the SRM EHP2 upgrade from SRM 7.0 to EHP2 SRM 7.0 SP09 using SUM tool
 Performed Oracle upgrade from 10.2.0.4 to 11.2.0.3 and 11.2.0.4 and also applied latest SBP
patches followed by Kernel upgrade to latest level of 7.21 EXT Patch 300
 SAP application Migration from AIX 5.1 to Red Hat Linux 6.2
 Build new SAP System ECC 6.0 using the Oracle offline Backup.
 Build new SAP System SRM 7.0 using the Oracle offline Backup.
 Patched the Portal 7.31 to SP09 using SUM tool
 Worked on Solution Manager 7.1 SP10 and configure many systems like ABAP, JAVA and Dual
stack into it for EWA, alerting and reporting.
 Have Installed new SAP component like ECC 6.6, BW 7.3, SCM 7.1, SRM 7.0, PI 7.3, Live Cache,
Portal 7.3 and Solution Manager 7.1
 Have exposure to various versions of SAP R/3 (ECC 5.0/6.0). Sound Knowledge of New

2. Dimension Products like WAS 6.20/6.40/700, SCM 4.0/5.0/7.0, BIW3.5/7.0,CRM 5.0,Solution
Manager 3.2/4.0/7.0/7.1, Enterprise Portal 6.0/7.0/7.3,NWDI and Exchange infrastructure(XI 3.0
/NW 7.0/PI 7.1/7.3)
 Have performed the post installation steps of Solution Manager 7.1 which includes SMD, Host
Agents, IS Agents and Wily installation.
 Have installed and configured ORACLE RAC (Real Application Cluster) 11.2.0.2 with MCOD and
performing daily cluster node monitoring.
 Performance Analysis: Monitoring the workload analysis, buffer management, Performance
tuning, etc
 Database Administration: Oracle upgrade to 11g, Database refresh, Table space management
and backup using BR tools, restoring the database, Oracle Compression and execution of reorg
scripts, DB2 installation and administration
 System Cloning and Post cloning using flex clone and Host Based copy.
 Health checks and Monitoring: Daily monitoring activities like analyzing ABAP dumps, alert
monitor, system traces, lock entries set alert threshold, operation modes.
 Client Administration: Client Creation, Deletion, including Local, Remote client copy and Client
export, import.
 Background Jobs: Scheduling background jobs and monitoring background jobs using Redwood
Scheduler CPS
 Support Packages: Kernel upgrade, SPAM Update, add-on installation.
 Java Stack: Appling the java patches using JSPM and SDM, configured java stack using visual
administrator and Config tool,SPS28 support pack upgrade for Solution Manager.
 SMD Agents: Setup of Solution Manager Diagnostics & Wily Introscope on satellite systems.
 Installations: Installation of SAP R/3 4.6C, 4.7 EE, ECC 5.0,ECC 6.0, CPS (Redwood Scheduler)
 Have installed and configured Web Dispatchers, TREX and Content Server
 Security/User Management: Management of Users, Authorization, Roles and Profiles.
 Transport Express Tool: Transport Express installation, Transport through TE, Adding new
system to TE, Configuring new Path, etc
 CLICK: Click Installation, Configuration and Monitoring.
 Business Object Installation, Configuration and Monitoring

3. EDUCATIONAL QUALIFICATION:
 M.C.A (Master of Computer Applications) from VIT University with 9.14(CGPA).
TECHNICAL SKILLS:
ERP : SAP R/3 6.6, NW 7.3, SCM 7.1
Operating Systems : Win NT/ Server, UNIX, LINUX, AIX
Databases/RDBMS : Oracle, DB2, SAP DB.
ONSITE EXPERIENCE:
 Currently working at client location for Lloyds banking Group at Halifax, UK since Dec’13.
 7 Month of onsite expose at Client Location (TWINING’S), Andover, UK where I have
successfully implemented the new SAP Solution and also work as onsite coordinator (From
Sept’12 to Mar’13).
 10 Weeks of onsite exposure at Client Location(XEROX), London, where I have successfully
done Building & Cloning of new layer, RAC’ing, CPS administration, installation of SMD,CCMS
agents in Solution Manager, etc. (From Nov’11 to May’12).
 Worked in “HCL Malaysia SDN BHD“ as Consultant for 8 Month (From Mar’10 to Oct’10)
HCL Technologies
Project # 1:
Client : Lloyds Banking Group – Requisite to Pay (R2P) and KSOR Halifax UK
Project : Implementation
SAP version : ECC 6.0, NW 7.31, SRM 7.02, EP 7.31, PI 7.1 and SOLMAN 7.1
Environment : AIX 7.1, Linux 6.2, Oracle 10g/11g
Work location : Halifax UK
Role : Onsite Basis Resource
Period : Dec 2013 to Till Date
Description: Lloyds Banking Group is more than 240 year old and the biggest financial services group
focused on retail and commercial customers - with millions of customers in the UK, and a presence in
nearly every community.
Roles & Responsibilities
 Have Installed Portal SAP Netweaver 7.31 in distributed environment for high availability on
GRID infrastructure with database Oracle ASM
 Performed the SRM EHP2 upgrade from SRM 7.0 to EHP2 SRM 7.0 SP09 using SUM tool
 Performed Oracle upgrade from 10.2.0.4 and 10.2.0.5 to 11.2.0.3 and 11.2.0.4 and also applied
latest SBP patches after 11g upgrade
 PI 7.1 patching from SP10 to SP17 then followed by SP19 using SUM tool
 PI 7.0 Patching from SP30 to SP32 using SUM tool
 EHP7 Upgrade from ECC 6.0 to SP09
 Installation of SAP Screen Persona 3.0 SP01
 Netweaver 7.0 BW upgrade to Netweaver 7.4 SP11
 CTS+ configuration using Solution Manager for Portal system

4.  SAP Solution Manager Wily Introscope Agent Installation and upgrade to Wily 9.0 SP15
 Build new SAP System ECC 6.0 using the Oracle offline Backup.
 Build new SAP System SRM 7.0 using the Oracle offline Backup.
 Patched the Portal 7.31 to SP09 using SUM tool
 Worked on Solution Manager 7.1 SP10 and configure many systems like ABAP, JAVA and Dual
stack into it for EWA, alerting and reporting.
 Worked on the tool NWDS for patching BP components
 SAP application Migration from AIX 5.3 to Red Hat Linux 6.2
Project # 2:
Client : UK Share Services
Project : Support
SAP version : ECC 6.6, BW 7.1, NW 7.1, EP 7.0, PI 7.1, and SOLMAN 7.1
Environment : AIX 5.3, Linux, Windows, Oracle 10g, MS-SQL, DB2
Work location : Bangalore
Role : Offshore Basis Lead (L2/L3 support)
Period : July 2013 to Nov 2013
Description: UK Share Service was the kind of pool project where we had 8 different but small clients. It
was the BAU support project where team was working for each client based on the ticket received from
Remedy Tool. Since, we had 8 different clients, so I got the exposer for various kind of SAP environment
on different platform.
Roles & Responsibilities
 Offshore Lead
 Helped team resolve various technical issues specially P1/P2
 Educate team and enhance skill set with the knowledge and experience
 Day to day Interaction with onsite co-ordinate and give the progress report
 Prepare the report for higher management on no. of ticket raised and resolved over a week and
month and present to management on weekly basis
 Manage team and its shift Rota as this was 24X7 support
 Day to day interaction with the team on their personal issue
Project # 3:
Client : TWINING’S Andover UK
Project : Implementation
SAP version : ECC 6.6, BW 7.3, NW 7.3, SCM 7.1, SRM 7.0, EP 7.3, SMP 7.1, and Live Cache
Environment : AIX 7.1, DB2 9.7.5
Work location : Andover UK (till March’13)/Bangalore
Role : Onsite coordinator (Till March’13)/Offshore Lead (L2/L3 support)
Period : Aug 2012 to June 2013
Description: Twining’s is 300 year old world’s leading Tea company across the globe. Headquartered is
in London, UK, and with 42,000 employees in 41 countries. As a €8.2 billion company, Twining is selling
more than 200 teas in more than 100 countries throughout the world.

5. Roles & Responsibilities
 Onsite Coordinator
 Offshore Lead
 Installation and Post Installation of new SAP Component like ECC 6.6, BW 7.3, NW
7.3,SCM 7.1,SRM 7.0, EP 7.3
 PI 7.3 administration
 Installation and Post Installation of Live Cache
 Installation and Post Installation Solution Manager 7.1
 Configuration related to SLD-LMDB-SMSY
 Configuring Early watch Alerts/reporting for all SAP systems through SMD agents
 Setting up the SAP System Landscape as per functional requirement
 Maintenance Optimizer configuration for download of support Packs
 Applying support packs and Enhancement Packages
 Installation and configuration of SMD agents
 Maintaining consistency in performance of SAP Systems throughout the Landscape.
 Config tool Administration
 TE Administration and Transports
 Have written the script to automate the starting/stopping SAPDB system and all the
system of a layer together
 Establish the SSH connection between different servers
 Middleware configuration for SRM 7.0
 Kernel upgrade
 CUA Configuration
 R/3 and Java License Installation and profile maintenance
 Email Configuration using SCOT
 Configuring Transport Management Systems
 Performed Client Copies and related activities
 Spool/Printer Configuration
 RFC creation and Administration
 Data volume Migration to different files/Disks
 Installation of Commvault Agents for Backup
 Applying SAP Notes as per requirement
 ABAP Dump analysis and fixes
 IDOC administration
 Troubleshooting issues with Updates
 Creation and maintenance of users and roles
 Background Job and variant creation as per business requirement.
 Portal administration, applying patches using JSPM
 SAP Pre & Post go live action and checks as per Earlywatch and Service Delivery Report
and recommendations
Project # 4:
Client : Xerox BAU Integrated Support Rel1.1
Project : Support
SAP version : ECC 6.0, BW 7.0, SMP 7.0, NW 7.0, CRM 5.0, and SRM 4.0.
Environment : Linux, Oracle 11g
Work location : Bangalore

6. Role : Offshore BAU Shift Lead (L2/L3 support)
Period : Oct 2011 to July 2012
Description: Xerox is world’s leading enterprise for business process and document management. Head
quartered in Norwalk, CT, and with 130,000 employees in 160 countries, Xerox never far from your
business. As a $22 billion company, Xerox is world’s leading enterprise for business process and
document management.
Roles & Responsibilities
 Leading a team of 10 members.
 Mentoring and raising the skill level of team with conducting timely one-on-one’s
 Cloning & Post Cloning
 RAC Installation & Configuration
 RAC administration
 Creating or rebuilding index
 TREX & Content server administration
 Installation and configuration of SMD agents
 Configtool &VA administration
 TE Administration
 Click Installation
 Click Configuration & Monitoring
 System refresh
 CPS Installation & Configuration
 CPS administration
 IDOC/BDOC administration
 CCMS configuration/Administration
 Portal administration
 ESAP VLAN and IP-Mapping administrations
 CRM Administration
 Business Object Installation, Configuration and Monitoring
Project # 5:
Client : Xerox Release 1.1
Project : Implementation
SAP version : ECC 6.0, BW 7.0, solution manager 7.0, NW 7.0, CRM 5.0, and SRM 4.0.
Environment : Linux, Oracle 11.2.0.2.
Work location : Bangalore
Role : Consultant (L1 and L2 support)
Period : Nov 2010 to Sept 2011
Responsibilities
 RAC administration
 Post cloning Activity
 Creating or rebuilding index
 Content server administration

7.  Trex Administration
 Installation and configuration of SMD agents
 VA administration and Configtool administration
 System refresh
 CPS administration
 CRM administration
 CCMS configuration/Administration
 Portal administration
 ESAP VLAN and IP-Mapping administrations
 Click installation, Configuration & Monitoring
 Business Object Installation, Configuration and Monitoring
Project # 6:
Client : Xerox Integrated Support.
Project : Support
SAP version : ECC 6.0, BW 7.0, solution manager 7.0, NW 7.0, CRM 5.0, and SRM 4.0.
Environment : Linux, Oracle 10.2.0.4.
Work location : Malaysia
Role : Consultant (L1 support)
Period : from March 2010 to Oct’10
Responsibilities
 RAC administration
 Portal administration
 TREX and Content Server administration
 Installation and configuration of SMD agents
 VA administration and Configtool administration
 System refresh
 CPS administration
 IDOC/BDOC administration
 CCMS configuration/Administration
 ESAP VLAN and IP-Mapping administrations
Project # 7:
Client : Fonterra
Project : Support
SAP version : ECC 5.0, CRM 5.0, BW 7.0 solution manager 3.2, NW 7.0
Environment : HP-UX 11.23, Oracle 9.2.0.6.
Work location : Noida, UP
Period : Oct 2009 to Feb 2010
Description: Fonterra is New Zealand based Dairy milk Product Company which produces world’s largest
dairy product which supplies their product across all over Asia, Europe & America. Fonterra has
implemented the entire latest SAP product and one of the fastest growing milk product companies.
 Solving the authorization related issues
 Monitoring servers

8.  Prepare Reports for Business
 User administration and User License
 Client administration
 Kernel upgrade
 Configure Transport Management System
 Transport using TMS
 Opening system for SAP at Service Market Place
 Opening system for change
Project # 8:
Client : SAP Training Project
Project : Implementation
SAP version : ECC 6.0
Environment : Windows NT, Oracle.
Role : Technical Consultant Trainee
Work location : Noida, UP
Role : SAP Basis Trainee
Period : Jun 09 – Oct 09
Responsibilities:
 Installing ECC 6.0, R/3 4.7
 Configure TMS
 Kernel upgrade
 User Administration
 Client Administration(Local and Remote client copy)
 Creating RFC connections
 Database administration
 Applying support packs (ABAP)
Personal Detail:
 Father’s Name : Late Gupteshwar Sharma
 Date of Birth : 1st
March 1982
 Passport No. : G5564304
 Gender : Male
 Marital Status : Married
 Languages Known : English, Hindi
 Present Address : Apt-4, Calder Court, Town Hall Street East, Halifax, HX1 1UU