Seasoned professional with 23 years of experience across industries – from computer peripherals & consumer durables, to automobiles to BPOs; the last 18 of which have been in leadership roles. Have held P&L responsibilities for the last 10 years. Span of roles range from Sales & Marketing to Customer Service to Recruitment & Global Project Delivery. Core strengths: Stakeholder management, mobilizing cross functional teams, driving operational efficiencies
MBA (Operation and International Business) from Amity University, with nearly 6 years diversified experience in Supply Chain Management and Operation Analysis. Currently associated with Cloudtail India Pvt. Ltd. (Subsidiary of Retail E Commerce Amazon India.) As Sr. Vendor Operations Associate in Bangalore Karnataka. Past experience in Bharti Airtel Limited as P2P Operation Analyst, Bangalore, Karnataka. Gained experience in Vendor operations management, Based on Retail market taking necessary action and implementing the operational plans, material handling, logistics, supply chain operations, project handling, etc. In-depth knowledge of Oracle R12 functionality in PO & Payable Modules. Deft in supervising & controlling the supply chain operations along with overall logistics processes & services at vendors end & providing valuable suggestions for efficiency enhancement. Well versed with Windows, Oracle R12, IBM Bottree, Corel Draw, MS Office and Internet Applications. Excellent interpersonal, analytical & negotiation skills with proven track record of achieving numerous cost savings during the career span.
Seasoned professional with 23 years of experience across industries – from computer peripherals & consumer durables, to automobiles to BPOs; the last 18 of which have been in leadership roles. Have held P&L responsibilities for the last 10 years. Span of roles range from Sales & Marketing to Customer Service to Recruitment & Global Project Delivery. Core strengths: Stakeholder management, mobilizing cross functional teams, driving operational efficiencies
MBA (Operation and International Business) from Amity University, with nearly 6 years diversified experience in Supply Chain Management and Operation Analysis. Currently associated with Cloudtail India Pvt. Ltd. (Subsidiary of Retail E Commerce Amazon India.) As Sr. Vendor Operations Associate in Bangalore Karnataka. Past experience in Bharti Airtel Limited as P2P Operation Analyst, Bangalore, Karnataka. Gained experience in Vendor operations management, Based on Retail market taking necessary action and implementing the operational plans, material handling, logistics, supply chain operations, project handling, etc. In-depth knowledge of Oracle R12 functionality in PO & Payable Modules. Deft in supervising & controlling the supply chain operations along with overall logistics processes & services at vendors end & providing valuable suggestions for efficiency enhancement. Well versed with Windows, Oracle R12, IBM Bottree, Corel Draw, MS Office and Internet Applications. Excellent interpersonal, analytical & negotiation skills with proven track record of achieving numerous cost savings during the career span.
A competent professional with a blend of experience in Call centre operations, Customer Complaint Management, Sales Co-ordination, Process & Product Training, Retail Operations and Quality audits.
This uniquely designed, self developed resume provides a snapshot to the viewer on my strengths and value propositions on how I can be of assistance to improve a business and help teams to achieve milestones while enjoying the whole process and bring RoI to stakeholders.
A competent professional with a blend of experience in Call centre operations, Customer Complaint Management, Sales Co-ordination, Process & Product Training, Retail Operations and Quality audits.
This uniquely designed, self developed resume provides a snapshot to the viewer on my strengths and value propositions on how I can be of assistance to improve a business and help teams to achieve milestones while enjoying the whole process and bring RoI to stakeholders.
1. RAGHU ANNA.C
Mobile +91-8095563186 Email : Raghu.AnnaC@yahoo.in
ADMINISTRATION, EMPLOYEE TRANSPORTATION MANAGEMENT PROFESSIONAL
Transport •Administration•Metricsand Analysis
PROFILE
Resolute and committed Professional offering 10+ Years’ experience of the entire
gamut of functions involved in Employee Transportation, Administration and
Operations Management. Currently spearheading as Team Lead-Transportation on
the rolls of TARGET INDIA
• An out-of-the-box thinker and a strong believer in motivating and developing
team to maximum productivity and control costs through the most effective uses of
manpower and available resources and time management.
• A decisive leader with excellent ability to coordinate with different people
at one time under difficult situations and the ability to bring out the best in
others while creating a healthy and friendly work environment, thus enhancing
operational efficiency.
• High-performing founder with expertise in building/optimizing
organizational processes, measurement systems along with deploying enhancement
measures to maximize efficiency for optimum productivity, while meeting business
objectives and vision.
• Enriched with logical reasoning, adept in implementing and developing
highly Successful strategic plans to fulfill the requirements from Management which are
cost effective.
• Hard Working.
• Dynamic.
• Capable of taking on totally diverse functions to meet the Company's Goals
• Flexibility and adaptability, Open to ideas from team, willing to take challenges
• Produce high quality work consistently
2. Experience, Roles & Responsibilities.
TEAM LEAD on rolls of TARGET INDIA Aug’12-TillDate
TARGET INDIA on Rolls of ADECCO INDIA. Dec '11- Aug’12
Executive- Transport
FIDELITYINVESTMENTS on RollsofJONES LANGLASE- Dec'l0- Nov'11
-LLE
Duty Manager- Transport
IBM- GD on Rolls of MANPOWER LTD Nov'08- Jul'l0
Transport Administrator
HSBC BPO on Rolls of DUSTERS HOSPITALITY SERVICES Jul'08 -Nov'08
DELL COMPUTERS on Rolls of TALENT PRO Feb'06- Jun'08
Current Job Profile and Responsibilities.
Implemented Transport Automation software and GPS tracking at Target India
(PRO TMS) to ensure that vehicles which run for Target India are trackable at any
given point of time.
Revised and implemented Transport Policy as per current Industry standards.
Grievance handling of employees and also support taking disciplinary action where
required.
Organizing Transport service, monitoring the activity cycle and improve the services.
Ensure efficient systems, procedures and policies are in practice.
Improve the efficiency of operations and maintaining consistency.
Processing Invoices related to Transportation.
Ensure proper delegation of responsibilities to the team and monitoring the same.
Interacting with the staff at all levels for any kind of communication/feedback
regarding Transportation.
Ensure proper documentation is in place for all the transportation activities.
Putting efforts in order to continuously improve upon the efficiency in terms of
cost reduction, and timely arrivals/departures.
To have an updated database of the staff so as to have an accurate cost allocation
and billing thereof.
Vendor Management in terms of efficiency and accountability.
Giving recommendations to various functions and departments as regards to
making changes forimprovements.
Maintaining Discipline among all levels especially drivers and supervisors.
Ensure the safety of all the employees while using the transport services.
Accountable to run the Transport function in a most efficient manner with
accountability for every km run and the concerned cost capture.
3. Additional Responsibilities
Coordinating and organizing transportation for HQ visitors.
Collaborating with HR team for Interview candidates’ airport transfers and
relocation candidates.
Handling Target India mail room for Manyata location.
Job Responsibilities in my previous roles
• Supporting Policy & Process formulation & implementation- manuals and
implementing them
• Ensuring the Optimum utilization of the cabs, through back to back routing.
• Organize the transport service, monitor the activity cycle and improve the services.
• Ensure efficient systems, procedures and policies are inpractice.
• Monitoring the functioning of transport security team in terms of audit/compliance and
security functions.
• Have presence of security guard s so as to have continued security cover for the
employees during the odd hours.
• Provide training to the transport team from time to time in customer orientation.
• Check for thevehicles’ dispatches on Time and operation of routes.
• Making sure that employees are well informed about the status or any delays or any
break downs and the pickups are done within Transport policy and work frame.
• Improve Problem resolution through quicker and effective solutions to
employees.
• To generate the reports of the shift.
KEY PERFORMANCE MEASURES
Routing.
Route Allocation.
Fleet Planning and Allocation.
Transport help desk.
Fleet Inspection.
Implementation of process and policy.
Verification of log sheets.
Advise methods of cost control.
Control the vendor supervisors.
Identify wasteful expenses.
Maintenance of records.
Security Management.
Prepare Reports of Shifts.
Client satisfaction
ShiftRoster
Closure of helpdesk priority and adhoc calls
Reduction in transport expenses
Orientation and training to the drivers on road safety
4. Implementation ofPRO TMS Tool at Target India.
• Worked successfully towards automating the Transport system/operations at Target
India
• Collaborating with vendors to ensure that all the cabs are fitted with GPS and Panic
alarms so that employees travelling in the cab can reach out to Transport team in
case of any exigencies.
• Monthly audit of all the GPS equipments.
• Regular monitoring of all cabs to ensure that all the cabs are GPS tracked at any
given point of time.
• Initiated many enhancements in the automation like Drop cab SMS, Change of drop
location, increasing the drop booking time to facilitate employees to plan their
departure better.
• Automation of Transportation registration process and daily drop booking process
with the help of PRO TMS tool.
• Delegation of access to Transport team as well as vendors for better Management.
• Monitoring speed, location and current geographical location of cabs which are
deployed with Lady Employees as last drop after pulling up the Lady last drop
report from PRO TMS tool.
• Customized and automated all the Transport operational reports so that the same
can be shared with Management to help them take decisions if needed.
Apart from theAbove Roles was handling IBM Global Business Support Process's Safe
Car for Women Employees Project.
Under this project was responsible for handling the vendors as well as drivers, cabs
used in the project to drop Women Employees safely back to their homes in Night
shifts. Answering to Women employees’ queries regarding the SafeCar for Women
Employees Project.
Ensuring that each and every Women Employee is dropped safely to their Residences.
Was preparing Reports of the same activity.
5. ACADEMIA
Have done my Graduation in Arts (B.A) From Bangalore University.
IInd Year P.U. from V.V.Puram Science College.
SSLC from St.Joseph's High School.
Addition al Qualification:
Was an NCC Cadet and Possess NCC "C" Certificate.
Represented Karnataka at the Republic Day Camp 2000.
Represented School in Volleyball and Hockey.
Computer Skills:
MS-Office.
AWARDS
Q4 - Leadership Expectations Award for Reputation Management at Target India – 2011
Q4 – Leadership Expectations Award for Outstanding Results at Target India – 2014
VP Award for Outstanding Contribution at Target India - 2015
6. "
PER SONALDETAILS
Date of Birth 11th July 1982
Fathers Name Chandra N
Marital Status Married
Hobbies Music, Traveling.
Languages Known English, Kannada, Hindi and Tamil
References will be provided upon request.
Bengaluru Raghu Anna. C