Servico is a performance management platform designed to connect service professionals, such as cooks and drivers, with employers, enabling better job opportunities for those at the economic bottom. The company's mission focuses on empowering these workers through a structured approach to hiring and employee development, emphasizing goals, feedback, and performance evaluations. It aims to improve customer service and compliance while offering incentives and retention strategies to enhance employee satisfaction and performance.

1. Performance Management System
ServiCo.. Athulya Nair - D 08
Bhawana - D 10
Shweta Singh - D 59
Swati Bajpai - D 64
Shivangi Sharma - D 56
Yuvraj Singh - D 69

2. One stop solution to sort all your needs ranging from beauty
services to housekeeping, quickly conveniently and
professionally.
SERVICO helps people hire Domestic and Office services
Better, Faster, Cheaper. It uses technology to connect
employers for driver, cook, beautician, plumber and everyone
similar with suitable matching candidates without the need
of any agency or middleman.
It helps the job seekers at the bottom of the economic
pyramid get better job opportunities, with dignity.
About The Company

3. Vision
To empower 10,000+ service
professionals at the bottom of
the economic pyramid to get
better job opportunities
Mission
Creating a platform to help
customers hire trustable
professionals for services , helping
service professionals become more
organized, and multiplying their
earnings.

4. Encourages performance
conversations, feedback, and
recognition
Drives employee development
strategic goals
Engages your employees
Improves bottom line
Importance of PMS

5. Plan Goals and Set Expectations
1.
2.Assess Progress Holistically
3.Give recognition
4.Provide Ongoing Career Development
5.Different Career Opportunities
Steps Involved in PMS

6. ServiCo PMS cycle

7. Powerful tips for your
team's effective
How PMS Works:
Goal Setting
Update/ Feedback
Review

8. Powerful tips for your
team's effective
Combination of
Management by
objectives
(MBO) & Rating Scale
Approach:

9. Powerful tips for your
team's effective
Rating Scale
Approach:

10. Services
Provided By Companies

11. COOK

12. Customer Focus & Delivering Expectations
Negotiation & Conflict Resolution
Self-Reliance & Initiative
Adaptability & Responding to Change
Communication
Coping with Pressure
Relating to others
Persuading & Influencing
Competencies - Cook, Driver

13. KRA 1:Food Preparation and service
(Ensure food is prepared to appropriate standards)
•Compliance with standard as per the clients requirements
•Agreed timeframes are achieved.
•Wait times are within reasonable standards
•Sound product knowledge. Able to provide assistance with menu guidance
KRA 2:Food Safety, storage and hygiene
(Observe food safety practices to ensure the safe handling, storing of food items to
prevent the spread of germs and disease in the kitchen)
•All food correctly labelled
•Follow the FIFO rules when using all fridges and freezers.
•Cleaning checklist completed.
•Maintain personal hygiene at all times.
•Maintain a clean workstation at all times
KRAs AND KPIs- COOK

14. KRA 3:Customer Service
(Provide a high level of customer service at all times that is courteous, helpful, friendly
and efficient.)
•Positive feedback received from customers
•Effectively manage customer complaints
•Displays positive body language in all interactions with customers, including
smiling, straight posture
KRA 4:Compliance
(Adherence to standards, guidelines, legislation and procedures set to ensure the
safety and well-being to all customers)
•Ensure working station is left in good working order
•Any hazards or risks identified are immediately reported to the Shift Manager
•Adhere to the weekly staff timings ensuring punctuality
•Ensures all company policies and procedures are followed
•Actively participates in training related to their role

15. Performance evaluation:
Rating method

16. DRIVER

17. KRAs AND KPIs- Driver
Maintain a safe, clean and comfortable environment for patrons in the vehicle and
employees in accordance with the Club policies and procedures.
Transport patrons safely, comfortably, and in a timely manner.
Monitor and maintain the on-going cleanliness of the vehicle.
Continual circling of the carpark to monitor patron demand.
Clearly communicate to the customers when there are changes to the schedule
Address all the problems of customers
KRA 1: Driver Services - To provide safe and efficient transportation services around
the Club premises and to drive with caution at all times to avoid any potential accident
or an incident
KRA 2:Communication
Provide concise and effective communication at all times, whether verbal or written to
ensure the correct message has been conveyed

18. KRAs AND KPIs- Driver
Maintain accurate vehicle records via a logbook including the recording of mileage
Complete the vehicle inspection checklist and report any issues which cannot be
rectified to the Facilities Manager/Shift Manager on duty immediately to ensure it is
always serviceable.
Ensure the vehicle conforms to Passenger Transportation and Workplace Health
and Safety regulations.
Observe, make independent decisions and escalate and report as appropriate in
respect of health, safety.
KRA 3: Customer Service - Provide a high level of customer service at all times that is
courteous, helpful, friendly and efficient
the vehicle.
KRA 4:Compliance
Adherence to standards, guidelines, legislation and procedures set to ensure the safety
and well-being to all members, guests, patrons, visitors and employees

19. Performance evaluation:
Rating method

20. 9 - Box
Self Rating
Internal and External
Reviewer Rating
Audit Scorecards
Customer Review and Rating
Sentiment Analysis

23. Performanace Improvement Plan
Identify low potential employees : send them for
training sessions
Upskilling, Reskilling Employees
Documented customer complaints/feedbacks review

24. Rewards and Compensation
Eg - Cook & Driver

25. Annual Incentive Plans
Foreign Exchange Programs
Recognition on bulletin boards
Uniform - Insignia (Promotions)
New positions introduction
Wall of fame Achievements
Certificates
On spot gift cards
Yearly 1 family vocation - top performer
Social Media Recognition
‘Cook/driver of the month’ award
‘Maximum customers served’ award
Performance based Incentives
Work phone (all important apps
installed) and sim
Medical Insurance
Providing Automatic transmission like
Wireless tablets
Work injury compensation
Recognize our team by recognizing their
passions
Occasional goodies and gifts (Festive)
Retention Strategies
Lumpsum Bonus (3+years of service)
Payment of gratuity (5+ years service)
Motivational Rewards and Recognition

26. Long Term - Rewards And
Recognitions
• Customized uniform for the drivers –
embellishments insignia
• Career planning mapping them with
High paying patrons/clientele

28. Succession planning
High unemployment rate in India
Addressing Social cause
promotion in terms of servicing elite
clientele
Huge talent pool

29. Website Screenshots

30. Performance Metrics

31. Thank You