Raghavendra K S has over 8 years of experience in business process services and operations. He holds a BSc in Electronics from Bangalore University and has knowledge of Microsoft Excel, life insurance, SAP CRM sales and marketing. He currently works as a Data Quality Controller for SAP Global Region at TATA Consultancy Services, where he has been employed since 2008. In this role, he is responsible for data extraction, upload, and maintenance in SAP CRM to support sales and ensure stakeholder satisfaction. Previously, he worked as an HR Associate at TATA Consultancy Services from 2007 to 2008, where he was involved in recruitment processes.

1. Raghavendra K S
#500, Groundfloor
A-Sector,YelahankaNewTown
Bangalore-560064
Email:raghavendra.subbarao@rediffmail.com
Contact no:9845930699
Personal Profile:
An overall 8 years of experience inBPS and Businessoperations.
Educational Qualification:
Completed BscElectronics,Bangalore University
Knowledgeof MicrosoftEXCEL
Knowledge Life Insurance, SAPCRM Salesand Marketing
Experience:
Workingas Data Quality ControlleronCustomer RelationshipManagementforSAP Global Region.
TATA consultancyServicesFrom Nov 2008 to till date
Job Description
 Responsible foroverallcustomerfacingrolesexposure toproductmanagement,business
development,operations&marketing
 Playinga vital & supportive role inlaunchingandmanagingstrategicprogramssuccessfullyin
distinctareas
 Beinga pointof contact fromthe frontendand the backendprocessingteams
 Aimto achieve the overall numbersforthe monthrespective of quality.
 Gettinga overall marketviewbystudying,analyzingbeforelaunchingthe programindistinct
areas.
 MaintainingvariousTrackersmatrix andupdatingthe same (ActionItem, Issue Tracker,Agent
Feedback,
 Preparingweekly&Monthlyreview presentationsandhostingthem tothe management.
Gettingincallswiththe Central ops forany qualityrelatedissuesandtheirrootcause &
measures
 Interactingwiththe Operationsandgettingthe Territorymappingdone
 Team meetingtakendailytogetthe fieldinputs,bestpractise,productivity&quality
 Aimto achieve the overall numbersforthe monthrespectiveof quality.
 Data Extraction,
 UploadcustomerData,
 Creatingandupdatingmasterdata of customersinCRM,
 In depthknowledge onSalesandmarketingcycle
 Supportingsalesteamof SAPtoreach customer,UpdatingfeedbackinCRM
 Maintenance of SAPCustomerRelationManagement(CRM) database
 Have hands onexperienceonSAPCRM, SegmentBuilder,Uploadtool,MassUploadTool,DPE,
UPM, SAM,D&B & DIB Tools.

2.  Actionon data cleansinganddatareportingrequest
 Responsible inon-time deliveryof workwithminimal errors(100% quality)
 Data QualityChecksandrunningAuditReportstomaintaindatavalidityandintegrity
 Creationof Leads.
 Creationof Opportunities
 Ensure Stakeholdersatisfaction
 InvolvedinhandlingclientspecificProjectslike ReportingandUpdatingbusinessinformation
usingtoolslike Zoneorder,ZDQA andSA38 in preparingreportsforleads,opportunitiesand
activities
 I usedto handle special projectsinthe team
 I usedto handle weeklyreportsandattendingclientcall
Life Insurance (AllianzLife Insurance) TATA consultancy Services
My Roles Purpose:
KeyResultAreas
• Keptan eye onProcessImprovement,developedandimplementedQualityManagement
• Conductedgapanalysisandmappedareasof improvements;monitoredprocessimprovement
projectstowardsincreasingefficiency,productivityandreducingtimelines
ProvidesSupportforactivitiesrelatedtoreportgeneration –MIS
Promoting Quality:
Collette the samplesfromthe internal revised request,understand the objective andplanthe Quality
Assurance Work.Run QualityChecktoensure dataSensitivity
Collate datain the desiredformat(Chart/Graph Presentationasspecified)
Crosscheck the deliverable basedonguide lines,Analyze dataandProvide Insights.
Lapse withthe clienttoprovide/requestclarificationsasrequired.
CustomerService DeliveryOperationsConductQualityCheckinSamples/CompleteData
Knowledge Management:
MaintainDocumentsof learningona regularbasisforfuture reference,TrainotherProcess
Audit & Complains:
MaintainclientandCorporate recordsfor AuditsasperClient/TCSrequirementsAdhere tocompliance
requirementsattendcomplainsTraining

3. TATA ConsultancyServicesTenure (25June 2007 to 22 Nov 2008) Joined asan HR Associate.Beinga
part of HR recruitmentteamIgot an opportunitytointeractwithintervieweeandcollectdocuments,
Verifyingandupdatingthe documentsandupdatingdatabase,generatingofferletters&Employee ID
Creationthese are some of the mainactivities.(Tamalespayroll)
I herebydeclare thatthe informationgiveninthisdocumentistrue andcorrectto the Best of my
knowledge.With WarmRegards (K S.RAGHAVENDRA)