The document discusses the Queensland Urban Utilities Safety Culture Transformation. It promotes adopting a Safety-II mindset that looks to the reasons incidents occur rather than just implementing Safety-I measures. Key concepts discussed include decluttering safety procedures, using work insights to understand the difference between work as done and imagined, and creating a restorative culture where people feel comfortable speaking up to help the organization learn and adapt. The overall goal is to move away from a blame culture and towards one focused on evidence-based safety improvements through discovery, education and awareness.

1. The
Queensland
Urban Utilities
Safety Culture
Transformation

3. Dogma vs
Doctrine
“Something
that seems true.”
“Aprinciple or set of principles laid
down as true yet lacking in empirical
evidence”

5. Safety-I
Safety-II
vs

6. Implement
Design
Discover
• Work Insights
• Learning Teams
• Human Centered
Mindset
• Safety Pulse Dashboard
• Safety Success Event
• Decluttering
• Restorative Culture
• Measurement
Differently
• Appreciative Safety
Investigations

7. “Trust
us!”
“Need to walk
a mile in my
shoes”
“Look to the
reasons
incidents
occur”
“Encourage people to
report near misses
and incidents”
“Break down the fear
culture of safety
compliance”
“Stop using PPE as
a way of making
tasks safer”
“Stop
blaming who
does wrong”

9. "Best training I've done,
ridiculously interesting
and on point"
"You smashed it -
learned so much
and laughed as
well."
"Breath of fresh air,
should be run across
whole business"
“Awesome and
exciting content
– lets put it to
good use”

10. 1. DECLUTTERING
The accumulation of safety
procedures, documents, roles
and activities that are performed
in the name of safety, but do not
contribute to the safety of
operations.

11. Does it spark safety?

12. 1. Contribution?
2. Confidence?
3. Consensus?
Provan & Rae, 2018

13. Work as done
Work as imagined
2. WORK
INSIGHTS

14. “You can blame and accuse
or you can learn and grow
but you can’t do them both.”
Todd Conklin
3. RESTORATIVE
CULTURE
Create an environment
where the perceived risk of
speaking up is low, so we
learn, adapt and change

16. DECLUTTERING
3 questions
WORK INSIGHTS
Work as Imagined/
Work as Done
RESTORATIVE
CULTURE
Blame or learn?
EVIDENCE
based
safety
DISCOVER
EDUCATION
and awareness