The candidate describes themselves as a student who is good at their job due to over 15 years of experience. They acknowledge both strengths like strong work ethic and resolve, as well as weaknesses like an inability to delegate effectively in the past. For their biggest achievement, they helped a customer service department grow through people development. They also discuss handling criticism by focusing on solving issues rather than negativity.

1. Question:Tell me about yourself
I’ma studentandnot a follower.
What youneedto knowaboutme is that I’mverygood at whatI do. I don’tsay thatto be arrogant,but
rather I sayit as a signof growth.I have learnedalotabout me in the over15 yearsof experience
working, thingsthatI have adaptedtobecome betteratmy job,to attract success and inpersonal life.I
have learnedthatyoumust have a huge appetite fordisciplineandattentiontodetail,combinedwitha
sickeningworkethicand goodthinkinghabits.Ihave developedgreatresolve.Resolve that’ssaysif it’s
hard thendo ithard, butjust getit done.
I’mnot perfectand I’m okaywiththat.It meansthat I still have alot to learnandthat’s exciting.Iknow
that there mightbe people thatare strongerthanme and smarterthanme,but I will notbe out worked
and I will notbe outthought.
Question:What are your weaknesses?
Life ispart negative,sowe have to acknowledge ourweaknesses.
Notbeingable todelegate effectively comestomindimmediately.Itookona lotof responsibility,which
inturn meantthat I was notable to bettermanage mytime and myteam.I spoke to my manager
mentoraboutthe problemandwe identifiedthe people whocould take overthe extraresponsibilitiesI
tookon. I had to learntotrust themwiththose tasks.
The resultwas thatI couldfocus more on myteam andwhat wasrequiredtogrow boththe department
and myteam individually
Question:What are your strengths?
At mylast employeeIdevelopedthe transportationstructure.Ialsodevelopedandmaintainstrong
relationshipswithtransportationproviders andusedmynegotiatorskillstogetthe bestpossible
transportcarrier and ratesto all mainareas inSA andalso cross border. Ididthis by analyzinglogistics
trends,identifying the possiblesolutions andmonitoringcost.Mystrengths are that I’m a good
communicator,negotiatorandanalyst.

2. What is your biggestfailure?And what did you learnfrom it?
Three yearsago, when Ijustgot promoted to customerservice manager. Iwasaskedtopresentthe
currentstatus of the department. Isubsequently wentaboutdoingthe presentation. HoweverIdidnot
research enoughandas a resultI presented the managementteamwithapresentationof opinions
rather thanfacts. I presented whatI wantedtosay, rather thenwhatthey needed tohearandit was
poorly represented andasa resultI losta lot of respectand hadto work extremely hardtogainthat
respectagain. I learnednottobe inpatientandtoperformthe rightresearch andspeak to the right
people. Peoplewhowere inaposition tomake the rightdecisions.
Tell me about your biggestachievement
I tookon the role of customerservice manager,because Ifeltitwasa department Icouldhelpgrow.
I implemented various goalsandstructurestohelpgrow the department.HoweverIquicklyrealized
that I wassurroundedbya team whowasverygood at what theydid,butlackedinspirationand
motivation.Ichangedmystrategyto people developmentandthroughspendingalotof 1 on 1 time
withthe team,I couldassistwiththe issue’stheyhad.Ieducatedmyself onmanmanagementand
empoweredmyteam.Whenwe were toldaboutthe retrenchmentsall of myteammembers
successfullyappliedforjobsona higherlevel thenwhattheywere atthe currentemployer.
Tell me about a time you handleda difficult
At mypreviousemployerIwasnot askedtoapplyfor a new positioninmydepartment.The new
positionwouldeffectivelydemoteme.Iwasinitiallyveryupsetandannoyed.Itwasverydifficultinthe
beginning,butIsoonrealizedthatIwasthe problem. Throughthe helpof myself-development
program,I took full responsibilitiesformyactionandfeelingsandopenedthe line of communicationsto
my newmymanager.I startedthe relationshipoverfroma pointof mutual respectandovertime
developedaverygoodworkingrelationship.Ihave growna lotfrom thatexperienceandcantoday
considerthatpersona friend
How do you handle criticism?
My managerat my previous employerwaslocatedinFrance. We have had some discussions aboutthe
statusof the department. One daymymanagersays thatthe departmentislackingincertainareas.
I listened tohercriticism, tooknote andlooked toimprove. Ispoke topeople inmyteamandmentors
at work to seek advice andexperience. Istayedfocusonsolvingthe issue’s andnotonthe negativity
appliedbyothers. Ithenlooked tocorrect, testand improve andkeepthe dialogue openwithall parties
involved. Ithenplanned forapresentation. Disciplineanddesire todetachmyself fromthe problems
and focus on a planto solve thenmeantthatwithintwomonths all problems areaswasidentified and
new structures were inplace. The mostimportantfactorwhenfacingcriticismforme is notto letit
affectyouemotionally andlook tosolve any problems positively forall parties involved.

3. How would people youhave worked withdescribe
My colleagues woulddescribe me asapproachable, excellentcustomerservice, analytical andthe ability
to workunderpressure. Ihave some reference asproof.
Question:Whyshould you hire me
By analyzinglogisticstrendsandidentifyingthe possible solutions. Ipresentedaroute planningand
optimization planandleantransportationprinciplespresentationtothe business.AsaresultI managed
to save the businessatlast count overR3 millionover3years.I can proudlysaythatthe logistics
departmentstill usesthe same structure Iimplemented.
Question:Whydo you want to work here
I’ve alwaysbeenpassionateabout education;therefore Iwanttobe a part of an organizationthatwill
allowme to furthermyeducation.
Thisis a customerdriveneconomyand Ilove customersupportbecause Ilove the interactionandthe
satisfactionthatcomesfromhelpingsomeone solve aproblem. Iwanttobe part of an organizationthat
isalignedwithme whenIsay thatit’snot my intentiontosatisfyourclients,norisitmyintentionto
please ourclients,myintentionistoamaze ourclients.
I have experience bothasa logisticsmanagerandcustomerservice managerandknow whatis required
to successfullyintegratethe two toprovide the bestpossiblesolutionsbothinternallyandexternally.
Where do you see yourself in5 years’ time?
I wantestablish myself withinthe team
I wantto hit all my settargetsand goals
I wantto make sure I maximize all opportunities Igetto improve