Various Quality Tools and Methods which can be employed in Healthcare by CA Ravikumar.P Biovedas Consultancy P Ltd.

1. Quality Methodologies for
Healthcare
CA Ravikumar P
Bio Vedas

2. Entrepreneur’s Perspective
Simple Compound
Interest Interest
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3. In Search of Excellence
Theory Of
Constraints
Lean
• Removing
Waste
Six Sigma
• Improving
Quality
Bio Vedas

4. M
Management
Problem of
21st Century
Doing Workers
to
Thinking workers
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5. Common
Management Issues University
Common to
Management
Orchestra Hospital
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6. CAVE People
Citizens Against Virtually Everything

7. Why Monitor Quality?
Men are innovative enough
to find
more ways to fail
than succeed
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8. All work is a process . . .
this is true of a hospital too!
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9. The Link
between complex customer needs and
critical internal process elements
designed to achieve them
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10. Quality Methods
are the synapse
connecting all
silos of process
excellence
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11. Fundamental Premise
Quality is an essential pre requisite of every
product &service.
Not an achievement to be displayed and
celebrated
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12. What do Customers want?
Quality - VFM not Six Sigma
Cost - affordable not cheapest
Safety - pragmatic Not fool proof
Efficiency - acceptable Not 100%
Outcome - Measurable &
transparent not transient emotion
Bio Vedas

13. Sad, Glad or Mad ? !
How his What is
How is he How is he
needs are the
seen heard
met outcome
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14. Health Care
The World’s
Biggest
Industry
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15. The Industry
with
maximum
Wastage
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16. What is Lean?
Battle of the Bulge
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17. Central
Adiposity
Eliminate or Reduce Middle
Management
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18. • Reduction in
Usage of
Space
Staff
Cost &
TAT
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19. It is just not cost
reduction.
It is
improvement in
process
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20. Lean means
• Tools & Techniques that
– Optimizes Time Utilization
– Enhances productivity of Human Resources
– Optimizes Asset Utilization
– Increase Overall Productivity
– Improve Quality
– Improve Service
– Improve Outcome
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21. Lean
Doctor is an
Oxymoron
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22. Patient Process
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23. Space Management – Functional Design
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24. Staff Travel
Time for
Patient
Processing

25. Patient Process
Home to Home
Outcome
Monitoring & Diagnostic
Management Process
Process
Support Treatment
Process Process
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26. Cross
Training
Underemployment of manpower is the bane of
industry
Bio Vedas

27. QC needs Clinical
Data and that is not
available in
hospitals
IT Blanket is the
solution
Manufacturing
Service
Bio Vedas

28. Balance Score Card Six sigma
MBE
Lean Management
MBO
Dash board Mgt
Customer TOC
Delight
Black Belts Six
Sigma MBE MBO
ISO Kanban 5S
BSC DBM VSM
Kaizen Muda

29. Spirit of Lean Six Sigma is more
important than the rituals of Lean
“TRYSTORM”
Don’t keep brainstorming
Bio Vedas

30. Get IT Right
Get IT Right
Right
Process
Right
Right Consultant Right
People Communication
Right
Leadership

31. Taste of your own medicine
.
Doctor
Dialing a
Call Center
Customer
Waiting in a
Clinic
Bio Vedas

32. Thank You
md@biovedas.com

34. Best Quality Methodology
Get IT Right
Right
Process
Common Sense
Right
People

37. Customer not Patient
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38. Biz Consultants
need to coach
the entire
manpower
Top to Bottom
Bio Vedas

39. Chronic Care
&
Day Care
Bio Vedas

40. Personality
Driven
Industry
Qua l
ityM

41. Free Pizzas
if not delivered in 30
minutes
Free Consultation if Doctor
does not meet Patient
within 15 minutes of
appointment
Bio Vedas

42. Complete SCM
Digitized
Value To
Ecosystem
Chain CRM
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43. Educate and Empower
In a Diabetes clinic customers are made
to sit and stand for 28 times every visit
The Sit
Stand
Drill
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44. More Useful for
small clinics, nursing
homes family owned
business rather than
big hospital chains
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45. Chanakya
The Original
Author of Lean
Management
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46. End to End
Patient
Journey -
TAT
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47. Standards
& Protocol
Based
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48. Capable of
Automation
IT Integration
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49. Computers are
Digital
Kaleidoscopes
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50. Outcome
Measurement
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51. * Bio Vedas saved 23 % of diagnostics
cost
* 180 employees to 26 staff
* Increase in patients by 2.5 times
* Velocity of patients from 1.2 to 3 .8
times
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52. Bio Vedas can save a minimum of 15 %
of opex in 95 % of labs in India.
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