Quality management is defined as a set of activities that determine an organization's quality policy, objectives, and responsibilities. The document discusses contributions from quality experts including Deming, Juran, Shewhart, and Ishikawa. Deming's 14 Points for Management provide guidance on continuous improvement, empowering workers, eliminating fear, and forming cross-departmental teams. Juran developed the Trilogy for quality planning, control, and improvement. Shewhart introduced the PDCA (Plan-Do-Check-Act) cycle. Ishikawa advocated for quality circles as small, voluntary groups to improve communication and commitment within companies. Quality and profitability are also linked, as high quality leads to greater profitability.

1. QUALITY MANAGEMENT
STUDENT : NERY MILAGROS HUAYRA COCHACHIN

2. Mapa conceptual de calidad
QUALITY
Set of activities that
determines the
quality policy , the
objectives and
responsibilities
is the set of
qualities of
a person or
thing
What it’s?
Quality management¿what it’s?

3. •DEMING: 14 POINTS OF DIRECTION
•JURAM: TRILOGY OF JURAN
•SHEWHART : SHEWHART CYCLE (PDCA)
some contribution from experts
•ISHIKAWA: QUALITY CIRCLES

4. SHEWHART CYCLE

5. 14 POINTS FOR ADDRESS BY DEMING
1. Improve the product and service
2. Eliminate the mistakes and the negativism
3. Don´t rely of the mass inspection
4. Buy for the quality, but don´t for the price
5. Continuous improvement
6. Enable to the workers
7. Adopt the leadership
8. Eliminate the fear
9. Eliminate the departmental barriers
10.Eliminate the SLOGANS
11.Eliminate the STANDARDS
12.Have supervision , equipment and materials
13.Education and constant training
14.Form a team at the highest level improvement

6. TRILOGY BY JURAN

7. QUALITY CIRCLES
IT'S A SMALL GROUP FORMED BY PEOPLE
VOLUNTARY
ENGAGE AND INCREASE COMMITMENT COMPANY WORKER
GOOD COMMUNICATION EN ALL THE COMPANY
FEATURES

8. PROFITABILITY
QUALITY AND PROFITABILITY GO OF THE HANG
QUALITY

9. THANK YOUTHANK YOU

10. THANK YOUTHANK YOU