Quality Management Logistics and supply chain management  1 Phase 1 IP 1 Alycia Graham Jay Chance CTU ONLINE 1/12/2015 Introduction The history of quality management can be drawn all the way back to The Middle Ages. In 1911, the concept of quality took a huge leap forward when Frederick W. Taylor published ‘The Principles of Scientific Management’, using statistical theory in order to provide a framework for refining worker productivity in industrial organizations. Actually, it was during the 1920’s when quality management systems, as it is known today, begun to surface. Product quality control was determined via inspections. Change and growth were then brought forth during the 1940’s by industry leaders and experts like Deming, Dodge, Juran and Roming (Jones, 2014). During the first international quality management conference in 1969, Feigenbaum would first apply the phrase Total Quality Management. By the 1980’s, the Western culture would recognize Japan’s success and start to set and adhere to higher Total Quality Management guidelines (Boyer, 2009). The U.S. Government would soon be accountable for making those guidelines and values clear with their development of the Malcolm Baldrige Award. Other countries, such as Europe, would follow in the United States’ track and come up with similar awards. Specific directions companies are adopting in terms of strategic quality management includes: Creating a structure that upper management will follow and the organization as a whole, instituting several programs of education and training, and Permitting innovation and invention amongst their staff.Evolution of Deming and Six Sigma program Six Sigmais a business strategy that tries to find and eliminate causes of errors or defects in business processes by concentrating on outputs that are critical to customers (Antony, 2004). Advantages of quality management · It places a strong focus on attaining measurable and quantifiable financial returns to the bottom-line of an organization. · It places an unparalleled significance on strong and passionate leadership and the support needed for its successful deployment. · It stresses the significance of data and decision making based on facts and data rather than assumptions and intuitions.Disadvantages of quality management · The challenge of having quality data available · In some cases, there is hindrance as the solutions driven by the data are expensive. · The calculation of defect rates or error rates is based on the assumption of normality. References Antony, J. (2004). Some pros and cons of Six Sigma. In An academic perspective (pp. 303-306). The TQM Magazine. Boyer, R. C. (2009). Operations and Supply Chain Management for the 21st Century. Jones, E. (2014). Quality Management for Organizations Using Lean Six Sigma Techniques. CRC Press. Kanji, G. (1995). Total Quality Management. Springer Science & Business Media. ...

1. Quality Management
Logistics and supply chain management 1
Phase 1 IP 1
Alycia Graham
Jay Chance
CTU ONLINE
1/12/2015
Introduction
The history of quality management can be drawn all the way
back to The Middle Ages. In 1911, the concept of quality took
a huge leap forward when Frederick W. Taylor published ‘The
Principles of Scientific Management’, using statistical theory in
order to provide a framework for refining worker productivity
in industrial organizations.
Actually, it was during the 1920’s when quality management
systems, as it is known today, begun to surface. Product quality
control was determined via inspections. Change and growth
were then brought forth during the 1940’s by industry leaders

2. and experts like Deming, Dodge, Juran and Roming (Jones,
2014).
During the first international quality management conference in
1969, Feigenbaum would first apply the phrase Total Quality
Management. By the 1980’s, the Western culture would
recognize Japan’s success and start to set and adhere to higher
Total Quality Management guidelines (Boyer, 2009).
The U.S. Government would soon be accountable for making
those guidelines and values clear with their development of
the Malcolm Baldrige Award. Other countries, such as Europe,
would follow in the United States’ track and come up with
similar awards.
Specific directions companies are adopting in terms of strategic
quality management includes: Creating a structure that upper
management will follow and the organization as a whole,
instituting several programs of education and training, and
Permitting innovation and invention amongst their
staff.Evolution of Deming and Six Sigma program
Six Sigmais a business strategy that tries to find and eliminate
causes of errors or defects in business processes by
concentrating on outputs that are critical to customers (Antony,
2004). Advantages of quality management
· It places a strong focus on attaining measurable and
quantifiable financial returns to the bottom-line of an
organization.
· It places an unparalleled significance on strong and passionate
leadership and the support needed for its successful deployment.
· It stresses the significance of data and decision making based
on facts and data rather than assumptions and
intuitions.Disadvantages of quality management
· The challenge of having quality data available
· In some cases, there is hindrance as the solutions driven by
the data are expensive.
· The calculation of defect rates or error rates is based on the
assumption of normality.

3. References
Antony, J. (2004). Some pros and cons of Six Sigma. In An
academic perspective (pp. 303-306). The TQM Magazine.
Boyer, R. C. (2009). Operations and Supply Chain Management
for the 21st Century.
Jones, E. (2014). Quality Management for Organizations Using
Lean Six Sigma Techniques. CRC Press.
Kanji, G. (1995). Total Quality Management. Springer Science
& Business Media.