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Quality banking services
- 1. A Study on QualityOnline Banking Research Guide :- CA Sharda Vyas (SOCM) Submitted by :-Kanak Binayakiya BBA (V Semester) Finance & account Date:- 22-09-2017
- 2. Flow of Presentation Objective of research. Introduction. Research methodology. Findings. Conclusion. References
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- 5. Research objective A.) Primaryobjective a.)To know which sector Bank’s giving best E-Banking services. B.) Secondary objective a.)To know “how many people using Net banking.” b.)To know “are people is getting site quickly or not.” c.)To know “problem faced by user while using net banking.” d.)To know “how many people want to switch one to another bank.”
- 6. Research Methodology Research Approach quantitative approach A.) Sampling Designing a.)Sampling unit I. All individual who have bank account. II. All individual above 18 years. III. All individual who is using net banking. b.) Sampling size I. Jaipur =100 respondents II. Udaipur = 100 respondents III. Total sample size 200 respondents c.) Area/locality I. Jaipur, Rajasthan II. Udaipur, Rajasthan
- 7. Contd. Sampling Technique Thistime I am biased I have choose only bank account holder for my sampling. Mode of data collection A. Primary data source I. The primary data source includes only quantitative data. II. Data are generated through scheduling questionnaire as a research instruments. III. Data are collected through google forms. B. secondary data source I. Secondary data source include 3 semester notes of Miss. Jyoti Tanwar.
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- 13. 32% 30% 38% Less effort inprivate Banks Yes No Maybe
- 14. Findings From mysurvey could come to know that there is awareness of online banking services. More than 50 % customers using online banking. Most of them are educated. E-Banking is very easy and fast. Most of people those are living in cities they having knowledge about E-Banking but they don’t know procedure of using E-Banking. Most of respondent’s wants that Banks arrange an awareness programs because we are living in cities we can approach any person who know the E-Banking. But in village they don’t have any option they can’t approach any one. Most of respondents are satisfied with services providing by banks. “And respondents thinks that private banks are providing good E-Banking services.”
- 15. Conclusion Most ofthe services through E-Banking / internet banking performed by both public and private banks are beyond the expectation of the customers. Similarly the various services provided by both public and private sector banks are more than adequate for customers. It is concluded finally that there is significant difference between public and private sector banks in respect of both services provided and services performed via E-Banking / internet banking. Result of this research as per my topic “quality E-Banking service public vs private banks” private banks providing quality bank services leading by 2%. From research I got many things like people are not aware about E-Banking.For that I had visited Dabok village near Udaipur. Where I found most of villager don’t know about E-Banking. Same in case of Jaipur and Udaipur many people don’t know about E-Banking. Some of people knows about E-Banking but they don’t know how to use these services even they don’t know how to withdraw money from ATM card. It means that people are not used to of technology.
- 16. References https://www.google.com/for ms https://www.icicibank.com https://www.kotak.com Jaipur C - 99, SHREEJI TOWERS, SUBHASH MARG, NEAR AHIMSA CIRCLE, C SCHEME, JAIPUR. 302001 City: JAIPUR District: JAIPUR State: RAJASTHAN Special Thanks
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