1. SUMMARY OF QUALIFICATIONS
 High School Diploma.
 2 year college degree in I.T.,
 6 years experience working with the public in I.T. Networking and onsite computer support within
an office and technical environment.
 Worked with Tech Departments such as: EIA, MCFD, WTS. BSSA, HSD Client Support, CITS
and 77000 Solutions BC. TELUS.
 Experienced in all aspects of hardware as well as a variety of third party software products
including Government specific applications (M.I.S.)
 Extensive training in Microsoft Office, Mac OS X, XP, Vista, 7, Microsoft Operating Systems,
Active Directory, Network Topology, CITRIX, VMware, Microsoft Office Communicator, Microsoft
Exchange, Symantec Anti-Virus Corporate, Server backup and Support and VoIP.
 Hands on with HP printers and fax’s (Jet Direct) and (Microsoft Print Management), Blackberry’s
using (BlackBerry Enterprise Manager) and Motorola Cell phones/PDA’s using (Microsoft Active-
Sync).
 Able to work effectively as part of a team or independently, and seek out advice when necessary
 Extensive experience with trouble and work order ticket software such as: Track-it, REMEDY, PERIGRINE
and ITIMS
 Work in an organized and methodical way; ensuring personal excellence in all tasks
 Exceptional verbal and written communication skills
 Strongly motivated to invest time and energy for learning opportunities to advance knowledge level (self-
training).
 Worked with clients such as: Western Forrest Products, Reliable Parts, Handy Dart, EIA, MCFD, ICBC, and
CVSE, Mitel VoIP Solutions.