This individual has a high school diploma, a 2-year college degree in IT, and 6 years of experience providing IT networking and onsite computer support to various organizations. They have extensive training and experience working with Microsoft operating systems, software, and hardware, as well as networking, trouble tickets systems, and communication tools like BlackBerry Enterprise Server and Microsoft Exchange. They are able to work independently and as part of a team, and are highly motivated to continuously learn and advance their skills.

1. SUMMARY OF QUALIFICATIONS
 High School Diploma.
 2 year college degree in I.T.,
 6 years experience working with the public in I.T. Networking and onsite computer support within
an office and technical environment.
 Worked with Tech Departments such as: EIA, MCFD, WTS. BSSA, HSD Client Support, CITS
and 77000 Solutions BC. TELUS.
 Experienced in all aspects of hardware as well as a variety of third party software products
including Government specific applications (M.I.S.)
 Extensive training in Microsoft Office, Mac OS X, XP, Vista, 7, Microsoft Operating Systems,
Active Directory, Network Topology, CITRIX, VMware, Microsoft Office Communicator, Microsoft
Exchange, Symantec Anti-Virus Corporate, Server backup and Support and VoIP.
 Hands on with HP printers and fax’s (Jet Direct) and (Microsoft Print Management), Blackberry’s
using (BlackBerry Enterprise Manager) and Motorola Cell phones/PDA’s using (Microsoft Active-
Sync).
 Able to work effectively as part of a team or independently, and seek out advice when necessary
 Extensive experience with trouble and work order ticket software such as: Track-it, REMEDY, PERIGRINE
and ITIMS
 Work in an organized and methodical way; ensuring personal excellence in all tasks
 Exceptional verbal and written communication skills
 Strongly motivated to invest time and energy for learning opportunities to advance knowledge level (self-
training).
 Worked with clients such as: Western Forrest Products, Reliable Parts, Handy Dart, EIA, MCFD, ICBC, and
CVSE, Mitel VoIP Solutions.