Juliet Kosarzycki has a long history of volunteer work in various cities throughout the country and with the Peace Corps. She has now returned to Manitowoc, Wisconsin to care for her mother and remains actively involved in numerous local organizations. Quality Mail Marketing, located in Kaukauna, Wisconsin, has grown from a small packaging business into a full-service mailing and fulfillment center over 30 years, thanks to dedicated employees and expanding services. The company works with both large nationwide clients as well as smaller local businesses. Owners Jan Hermes and Janel Cody credit their loyal employees for the company's success but plan to eventually sell the business while ensuring good treatment of the staff.

1. THEBUSINESSNEWS ServingBrown,Calumet,Door,FondduLac,Kewaunee,Manitowoc,Marinette,Oconto,Outagamie,Shawano,Sheboygan,&Winnebagocounties
November3,2014www.TheBusinessNewsOnline.comVol.12,No.14$1.00
Fulfillingbusiness
JulietKosarzycki
Hervolunteer
spiritbenefits
Manitowocarea
Beforereturninghometo
Manitowoctobewithherfather
whohadsufferedastroke,Juliet
Kosarzyckihadbeeninvolved
innumerousvolunteeractivities
indifferentcity'sthroughoutthe
country.Shealsoservedl.voyears
inthePeaceCorpsafterherfather
passedawayin2005.
In2008,shecamehomeagain
totakecareofhermother,andthis
timeshestayed.
Today,hervolunteerspirit
isevidencedbythenumerous
organizationsandactivitiesshe's
involvedin.
-StoryonPAGE3
MembersoftheQualityMailMarketingteamare,fromleft,JanHermes,president;JanelCody,vice
president;andMissyKeough,generalmanager.TheBusinessNewsphotobyJeanPeerenboom
Wanting'todomore,'
QualityMailMarketing
ownerscontinuetogrow
Kaukaunacompany
ByJeanPeerenboom
jpeerenboom@thebusinessnewsonline.com
Greatemployeesbuildagreatbusiness.
That'sthewordfromtheownersofQuality
MailMarketinginKaukauna.
"Wearewhatwearebecauseofour
dedicated,loyalemployees,"sayJanHermes,
president;andJanelCody,Vicepresident.
Hermesestimatesthatabouthalfofthe
employeeshavebeenwiththecompanyfor
20years."Wehavefuntogetherandwework
hard,"shesaid.
Duringthattime,thecompany'steamof
11employeeshavebuiltacompletemailing
andfulfillmentservicecenter.Thisincludes
packaging,assembly,shrink-wrapping,
managingonlinecompanystores,rebate
managementandmore.Theyshipthroughout
thecountryforbusinessesintheFoxValley
SeeIVIail,BACKPAGE
Itmaybeold,butit'scool Ownedbysinger-songwriterduo,moteldrawsmusicians,hostsmusicevents

2. Mail/Employeesall'wearlotsofdifferenthats'
FromPage1
andbeyond.
Aboutfiveyearsago"weaddedin-house
digitalprinting,whichturnedusintoaone-stop
shop,"Hermessaid."Beforethat,wehadto
shoparoundforaprinter."
QualityMailMarketing'sstorybeginsinthe
early1980s.HermesownedH&HPackaging.
Codywasherproductionsupervisor.Hermesfelt
thebusinesscoulddomorethanpackaging,so
shesoldthebusinesstoherpartnersandjoined
CodyinsettingupQualityMailMarketing.
"H&HPackagingdidn'tdomailing,"she
said."Iwantedtodomore,sowestartedour
own,uniquecompany."
Theystartedoutin1990ina2,000-square-
footbuildingonthecomerofHwy.Jand55
inKaukauna.Aflerafewyears,theymovedto
anotherbuildingonCrooksAvenue.In1996,
theybuilttheircurrentfacilityonBadgerRoad
inKaukauna.Ithas50,000squarefeetand
wasdesignedtoaccommodatetheirgrowing
business.Ithasseenoneexpansionsincethen.
Theirlistofservicestodayincludepick/pack
services,onlineordering,inkjetting/printing,
warehousefromvendors,receivingfrom
vendors,collatingandassembly,polybagging,
inventorycontrolandmanagement,tabbing,
labelingandsorting,managingcompanystores
ande-commerce,managementofpromotional
oflFers,andcall-centercustomerservice.
TheyworkcloselywiththeU.S.Postal
Service,FedEx,UPSandothershippingand
deliveryservices,Hermessaid."Theseareall
goodpartnerships,"sheadded.
Theownersaregratefultotheirlong-term
customers,someofwhomarelargecompanies
thathelpedQMMweathertheturbulent
economictimesin2007-2008."Butthesmall
companiesarejustasimportanttous,"Cody
said.
Someofthebiggercustomersinclude
Kimberly-Clark,whichhasbeenwiththemfor
nearly25years,JJKellerwhichhasusedQMM
for20years,Thrivent,SchoolSpeciality,Bel
"Wehaveweeklymeetingswithallthe
employees.Wetellthemtobehonestabout
whattheycanhandle,"Codysaid.
"Rarelydoweturnanyworkaway,butwe
willifwecan'tgetitdone,"Hermessaid.
AccordingtoHermes,they"allwearlotsof
differenthats.I'mtheonlysalespersonwe've
everhad.Janelissemi-retirednow.Shekeeps
thebooksandpayrollforus.Whenwestarted,
shedideverything,includingunloadingtrucks."
Rightnowtheirworkforceisallfemale.
"That'snotbydesign,"Codysaid."Itjust
workedoutthatway.Wehavehadmale
employees."Theyalsobringincollegestudents
tohelpoutduringbusiertimes.
"Thiswasn'treallydesignedtobeajobyou
wouldraiseafamilyon.Atfirst,ourworkers
cameinandhelpedasneeded,"Hermessaid.
But,asthecompanygrew,sodidtheworkforce,
andtoday"wetreatourworkerswell.Ithink
thatisimportant,"shesaid.
Thewomenstressedtheneedforandvalueof
partneringwiththeircustomers.Theyalsoknow
thevalueofcommunityservice."Wehave
donatedprintingtoareanonprofits,schools,
hospitalsandsomebusinesses,"Codysaid.
Lookingtothefuture,bothfeeloptimistic
thatthebusinessisinagoodplace,physically
andeconomically.Codyissemi-retiredright
nowandlookingtofullyretireinthenearfuture.
Hermessaidsheplansonworkingforawhile
yet."IhaveasoninmedicalschoolinAtlanta,"
shesaid,"buttherewillcomeatimewhenwe
willwanttosellthebusiness.Wewanttofind
someonewhowilltreatourpeoplewell,butI'm
notinahurrytosell."
Agri-BusinessFinancing
•AgRealEstate•FarmLandLoans•Machinery&Cattle
Ifyou'reconsideringrefinancingyourcurrentagriculturalrealestateor
lookingtopurchasefarmland,machinery,orcattle,wecanprovidetrusted
adviceandproductsolutions.
AgriculturalBusinessLoans

3. ibtiM mi lilt! uoniHi ui nwy. j aim 53
in Kaukauna. After a few years, they moved to
another building on Crooks Avenue. In 1996,
they built their current facility on Badger Road
in Kaukauna. It has 50,000 square feet and
was designed to accommodate their growing
business. It has seen one expansion since then.
Their list of services today include pick/pack
services, online ordering, inkjetting/printing,
warehouse from vendors, receiving from
vendors, collating and assembly, polybagging,
inventory control and management, tabbing,
labeling and sorting, managing company stores
and e-commerce, management of promotional
offers, and call-center customer service.
They work closely with the U.S. Postal
Service, FedEx, UPS and other shipping and
delivery services, Hermes said. "These are all
good partnerships," she added.
The owners are grateful to their long-term
customers, some of whom are large companies
that helped Q M M weather the turbulent
economic times in 2007-2008. "But the small
companies are just as important to us," Cody
said.
Some of the bigger customers include
Kimberly-Clark, which has been with them for
nearly 25 years, JJ Keller which has used Q M M
for 20 years, Thrivent, School Speciality, Bel
brand (formerly Kaukauna Cheese) and the City
of Kaukauna.
Miller Electric is a more recent addition.
QMM handles its rebate program.
Another newer customer is EFI, a company
headquartered in Westborough, Mass.,
specializing in resource-conserving products.
QMM employees box up items, such as energy-
efficient lightbulbs, and send them out to other
regions in the U.S. "Because we are a central
location for their mailing, they are able to cut
their postage costs almost in half," Hermes said.
Some businesses have monthly mailings;
others are quarterly, semi-annual or yearly.
"We keep evolving," Hermes said. "People
ask, 'Can you do this or that?' I f we can do it,
we do."
"It amazes me daily the amount of work our
people get done," Cody said.
"At the same time, we don't take work that
we can't accomplish," Hermes added.
Agri-Business Financing
• Ag Real Estate • Farm Land Loans • Machinery & Cattle
If you're considering refinancing your current agricultural real estate or
looking to purchase farm land, machinery, or cattle, we can provide trusted
advice and product solutions.
• Agricultural Business Loans
• Farnn Land Loans
• Cattle & Machinery Loans
• Crop Operating Loans or • • •
Lines of Credit
• Construction Loans
• Farm Service Agency (FSA)
Guaranteed Loans
• Small Business
Administration 504 Loans
• WH EDA Crop Loan
• Farmer Mac Loans
All loans are subject to credit approval and property, machinery or cattle valuation.
Types of Loan Products offered may change without notice.
Jim Smidel
Agri/Business Banker
(920) 388-2040
Cell: (920) 609-85511
BAYLAKE
JdjBANK
'SSj/lfff Helping Build The Good Life'
!^ou':.!N':-
m