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1. QUALITY
MANAGEMENT

2. TOPICS
Quality
Quality Management
Total Quality Management (TQM)
Six Sigma Principles
Statistical Process Control
Continuous Improvement
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3. Quality is defined as the
measure of excellence of
a product, Service or
process that meets or
exceeds expectations.
QUALITY
ELECTRIC KETTLE
SILVER WHITE

4. It is a measure of how
an organization
understands its users'
needs and fulfills their
expectations.
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Vision
QUALITY
SERVICE QUALITY PROCESS QUALITY
is a measure of
excellence of
interrelated work items
(like tasks, procedures,
steps).

5. QUALITY MANAGEMENT
• QM is the act of overseeing all
activities and tasks that must
be accomplished to maintain
a desired level of excellence.
• This includes the
determination of a quality
policy, creating and
implementing quality planning
and assurance, quality control
and quality improvement.

6. HISTORY BACKGROUND
• Many prominent emerged
Quality Gurus within the quality
field, but some have stood out
as key figures of quality.
• Most have passed away, but
their memory still lives on in the
ideas, concepts, and methods
that permeate our quality
thinking today.
• Who are those top-quality
gurus?

7. HISTORY BACKGROUND
• Crosby is known for
emphasizing the importance
of prevention over inspection
in quality management.
• He introduced the concept of
"zero defects," which aims to
eliminate defects and errors
in a process or product.
Crosby’s Four Absolutes of Quality
Dr. Philip B. Crosby

8. HISTORY BACKGROUND
• He is considered one of the
pioneers of the modern
quality management
movement and is known for
his development of the
"Juran Trilogy," which
consists of three critical
components of quality
management
Dr. Joseph M. Juran

9. HISTORY BACKGROUND
Quality planning
It is the process of making all the
decisions necessary to ensure the
quality of the product or service when
it reaches to customers.
Quality control
consists of inspection, measurement
and testing to verify that the project
outputs meet acceptance criteria
defined during quality planning. It is
focused on preventing problems
being passed on to the internal or
external customer.
Quality improvement
refers to the combined and unceasing
efforts of everybody in a company to
eliminate, reduce of rework, waste,
and losses in the production process.

10. REFERENCE
• https://www.investopedia.com/terms/q/q
ualitymanagement.asp#:~:text=Quality%2
0management%
• https://www.google.com/search?q=qualit
y+meaning+in+operations+management
&oq=quality+meaning
• https://www.gbtec.com/resources/total-
quality-management/