QDC - How to make your business future safe
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A lot of businesses in the world, especially the dry cleaning and Laundry businesses fail every day due to the common mistakes made by the business owners themselves. Learn about those mistakes and how to overcome them in order to make your laundry business / dry-cleaning business FUTURE SAFE
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PMday 2015. Руслан Середюк “Managing customer expectations або чого вони всі ...
PMday 2015. Руслан Середюк “Managing customer expectations або чого вони всі хочуть”
Сайт: http://pmday.com.ua/
FB: http://on.fb.me/1PNIhpI
IN: http://bit.ly/1l5SP7Y
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Invensis Technologies provides effective Customer Care Call Center Outsourcing Services that will be highly beneficial in creating satisfied and loyal client base that will ensure positive referrals for your business. By partnering with Invensis technologies, you will be able to build the brand value of your business and implement an effective Customer Relationship Management (CRM) strategy. (http://www.invensis.net).
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To find out more about our services and benefits of partnering with us, please contact us at sales{at}invensis{dot}net or you can call us from US +1(302)-261-9036 ; UK +44 203 411 0183 ; AUS +61 3 8820 5183 ; IND +91 80 41155233.
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Original article from the Flevy business blog can be found here:
http://flevy.com/blog/voice-of-the-customer-internal-and-external/
We should all listen to the Voice of the Customer (VoC) in this customer centric market to improve our business operations. VoC isn’t just for your valued external customers, but also your valued internal customers, your employees or associates.
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Voice of the Customer (VOC)
The needs and wants of your customers
The relative importance of features and benefits associated with your product
The expectations and promises that are both fulfilled and unfulfilled by your product or service
What your customers need for increased satisfaction.
Voice of the Customer is a term that describes your customer’s feedback about their experiences with and expectations for your products or services. Qualtrics VOC is a multi-source information tool that focuses on customer needs, expectations, and product improvement.
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PMday 2015. Руслан Середюк “Managing customer expectations або чого вони всі ...
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Сайт: http://pmday.com.ua/
FB: http://on.fb.me/1PNIhpI
IN: http://bit.ly/1l5SP7Y
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http://www.invensis.net/call-center-outsourcing/outsource-customer-care-call-center-services.php
To find out more about our services and benefits of partnering with us, please contact us at sales{at}invensis{dot}net or you can call us from US +1(302)-261-9036 ; UK +44 203 411 0183 ; AUS +61 3 8820 5183 ; IND +91 80 41155233.
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Original article from the Flevy business blog can be found here:
http://flevy.com/blog/voice-of-the-customer-internal-and-external/
We should all listen to the Voice of the Customer (VoC) in this customer centric market to improve our business operations. VoC isn’t just for your valued external customers, but also your valued internal customers, your employees or associates.
What is more important than listening to your customer? Without customers there is no operation or business, is there?
When you receive VoC input, review the input and use Pareto’s 80/20 principle to prioritize your VoC replies.
Now, implement these customer ideas, tell your customers and become a better company.
So, what exactly does VoC capture?
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The needs and wants of your customers
The relative importance of features and benefits associated with your product
The expectations and promises that are both fulfilled and unfulfilled by your product or service
What your customers need for increased satisfaction.
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【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：A575476】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：A575476】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
→ 【关于价格问题（保证一手价格）
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
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- 1. Why do businesses fail? How to make your business future safe Rachit Ahuja CEO, Quick Dry Cleaning Software Presented at: National Convention of Dry-cleaners & Launderers
- 3. 1. Failure to clearly define & understand • Market • Customers • Customer’s buying behavior
- 4. 2. Failure to anticipate & react to changes in • Technology • Competition • Others
- 5. A few victims of failure to change
- 6. A few victims of failure to change
- 7. 3. Failure to price your service correctly
- 8. 4. Owners trying to be Superman
- 10. How to make your business future safe
- 11. Know your Customer Answer these questions • Who are they • What do they like? • What resources do they have? time/money • What do they look for? Quality/price • Regular or one off • Online/Offline • How do they pay 1.
- 12. Be aware to changes • Evolving Customer • Technological Advancement 2.
- 13. Price ain’t merely about numbers. It's a satisfying sacrifice - Toba Beta, Master of Stupidity Price your service smartly 3.
- 14. ValueCost Price your service smartly 3.
- 15. Price your service smartly While pricing, keep in mind • Customer’s paying capacity - Financial & emotional • Your price should include • Input cost • Real estate opportunity cost • Owner cost • Logistics cost • Overheads • Depreciation of machinery and other inputs • Services other than your core services • Brand positioning 3.
- 16. Be a coach, not a superman 4.
- 17. Data informed decision making • Identify the most important matrices • Track regularly • Improvise continually 5.
- 18. Want to make your business future safe? It starts with you
- 19. Thanks! If you want to know more about making your business future safe You can find me at: rachit@quickdrycleaning.com