This document summarizes the 20 year history of the CATcard Services Center at the University of Vermont. It began in 1995 by consolidating multiple campus card programs into a single program and expanding its uses both on and off campus. Over the years it has grown to include access control, expanded dining and retail partners, and new technologies like mobile cards. It now serves over 120 off-campus merchants and has expanded to partner with other colleges. The presentation provides an overview of the CATcard's history, current services and statistics, and plans for future expansion and technologies to continue pushing boundaries.

1. CATcard Services Center
Presents
A 20 Year Journey
Pushing the Limits to Succeed

2. Introductions
Tracy Smith, Mark McKenna, & Amy Surprenant

3. Overview of Our Institution
The University of Vermont

4. 2010 2015 20162005200119971995
The Beginning
Heading Downtown
Reaching New
Heights
Changing
Paths
Where are we Going?
Where we are
Today
Moving Forward

5. The Beginning
August 1995

6. Overview of what the University was (multi-card Campus)
Consolidate Multiple Cards into One Program
• Pushing the Legal Limits (University Departments)
• Meetings
• Financials
• Gerty Loan
• Pushing along the Revenue Stream
• Off Campus
• Meetings
• Sodexo, General Counsel, Chamber of
Commerce
1995

7. Heading Downtown
August 1997

8. Heading Downtown
1997
Pizza Place To Go Delivery Juice Bar Cafe

9. 10%
4%
12%
71%
3%
Lost Cards
Misc. Cards
Interest
Dining
Laundry & Vending
1997

10. Marketing1997

11. Reaching new Heights
August 2001

12. 2005
2001
2004

13. MOVING FORWARD
August 2005 - 2009

14. Access Control
Expansion
CCTV
Re-Card Campus
2007
Office Move
2007

15. Changing Paths
August 2010

16. Webcard Center
2010
Library (Cashless)
2011
Laundry
2011
Chain Grocery Stores
2012

17. Since 2012
Since 2003
Since 2000
Since 2014
Since 2015
Coming Soon! Grocery Stores
Since 2000

18. Where we are Today
2015

19. Where we are Today
2015
Mobile ID Mobile Reader Quick Tran Bio-Metrics

20. Off Campus Today
Over 120 Merchants
Chain Grocery Stores
Taxi Cabs
Retail/Clothing/Outerwear
Convenience Stores/Gas Stations
Deli/Sandwich Shops
Entertainment
Miniature Golf, Skateboard Park
Music Store
Personal Care
Hair, Nails, Tan, Spa Services
Pharmacies
Pizza
Restaurants and Cafes
Shipping and Printing Services
Ski/Snow Boarding at Local Mountains
We even have a Dentist!
…It’s here…
…It’s there…..
….It’s everywhere….

21. SMC/
Champlain /
Norwich
Patron Fee
12%
Access Control
27%
Equipment
Mainteance
Fees
6%
Off Campus
Merchant Fees
2%
UVM Merchant Fees
3%
Web Deposit Fees
2%
Dining & Vending
32%
Misc. Card (Lost
Card)
6%
Student Advantage
2%
CCTV
8%
Misc. Production
0%
SMC/ Champlain / Norwich Patron Fe
Access Control
Equipment Mainteance Fees
Off Campus Merchant Fees
UVM Merchant Fees
Web Deposit Fees
Dining & Vending
Student Advantage
CCTV
Misc. Production
2014

22. Champlain
St. Michaels
$-
$100,000.00
$200,000.00
$300,000.00
$400,000.00
FY13 FY14 FY15
Champlain
UVM
St. Michaels
Client Partners
What’s in it for them

23. Marketing
Social Media
UVMCATCARD CATcard UVM CATcard Service Center

24. Marketing
On-Going
Client Partners Instagram Contests
Facebook Friday Freebies
VDU Integration

25. Where we are Going
2016

26. CATcard Service Center
Access
Expansion
GET
Mobile
Another Re-Card
CATcard ID

27. Questions & Answers

28. Contact Information
Mark McKenna
CATcard Service Center
Mark.McKenna@uvm.edu
802-656-4502
Amy Surprenant
CATcard Service Center
Amy.Surprenant@uvm.edu
802-656-4501
Tracy Smith
CATcard Service Center
tgsmith@uvm.edu
802-656-3005

29. THANK YOU!