What is “Communication”?
Itis the exchange of thoughts,
ideas, concepts, and views.
It is influenced by various context:
physical
cultural
social
psychological
Different contexts can impact one's
communication.
6.
CONTEXTS
It is thecircumstance or
environment of communication.
Some factors include:
Physical or actual setting
Value positions of a speaker or
listener.
Relevance or appropriateness of
message
MODE
They work togethereffectively.
Example: Salesperson using speech +
gestures.
Verbal & Non-verbal
Communication
Though communication is
often thought of as verbal, the
non-verbal mode is equally
essential as it enhances one's
message.
10.
MODE
First impressions relyon verbal + non-verbal.
Verbal & Non-verbal
Communication
Greeting, handshake, smiling face.
Effective communication = words + body
language.
INTERPERSONAL
COMMUNICATION
Inter = “between.”
Ithas types:
Social - casual, to maintain
relationships.
Transactional - formal, to achieve a
goal.
Example: greetings vs. asking for
directions.
ORGANIZATIONAL
COMMUNICATION
TWO TYPES OFORGANIZATIONAL
STRUCTURES:
FORMAL
FOUR APPROACHES
Downward (superior → subordinate)
Upward (subordinate → superior)
Horizontal (same level)
Crosswise (different units/levels)
Formal structure allows communication to take
place via designated channels of message flow between
positions in the organization.
25.
ORGANIZATIONAL
COMMUNICATION
TWO TYPES OFORGANIZATIONAL
STRUCTURES:
INFORMAL
Upward (subordinate → superior)
Also known as “grapevine”: rumors,
gossip.
It comes from unofficial channels of
message flow.
26.
ORGANIZATIONAL
COMMUNICATION
“ORGANIZATIONAL CULTURE”
Upward (subordinate→ superior)
Organizational culture is of utmost significance since it will
dictate the kind of behavior that employees should possess as well as
the extent of commitment expected from them by the organization.
"Company cultures are like country cultures. Never try to
change one. Try instead, to work, with what you've got,“
- Peter Drucker
If you think you cannot adapt to the organization's
culture, better look for another job or workplace where you will be
happy and in harmony with your superiors and colleagues.
INTERCULTURAL
COMMUNICATION
Between people ofdifferent backgrounds.
Influences: language, culture, gestures.
Example:
Eye contact: sincere (Australia) vs. rude (India).
Hand gestures vary across cultures.
Philippine English: “batchmates,” “CR,” etc.