1) The document discusses a study of 3,500 smartphone users in 5 cities about their perspectives on public safety.
2) While most citizens do not view their cities as dangerous, only about 1/3 feel their cities are actually safe. Citizens are taking personal safety into their own hands through video monitoring, neighborhood watches, and emergency apps on their smartphones.
3) There is a disconnect between citizens' perceptions of threats and actual risks, with crimes and terrorism seen as top threats despite traffic accidents being more commonly experienced. Citizens are looking to cities to improve safety through more police and surveillance, though they also have privacy concerns about increased monitoring.
Mobile computing application risks in ZimbabweIOSR Journals
Abstract: Mobile technology has now become the order of the day. Everyone seems to own one or more mobile
devices. Everyone is so excited because this has made life easier for a lot of people. Though mobile technology
has brought many benefits to people’s lives, its application has some risks that come with it. This paper
therefore looked at mobile computing application areas in Zimbabwe, the risks brought about by mobile
computing application in Zimbabwe and how mobile computing application risks are mitigated in a developing
country like Zimbabwe where the technology level seems to be behind. The study findings showed that mobile
application areas in Zimbabwe include paying bills, social networking and playing games. Most Zimbabweans
revealed that they do not know how to mitigate mobile computing application risks. The study finally
recommended that mobile computing application risks should be taught in schools as well as in televisions and
radios so that everyone is aware of them.
Keywords: application risks, mobile computing, mobile device,mobile technology
Many applications on smart Phones can use various sensors embedded in the mobiles to provide users’ private information. This can result in a variety of privacy issues that may lessening level of mobile apps usage. To understand this issue better the researcher identified the root causes of privacy concerns. The study proposed a model identifies the root causes of privacy concerns and perceived benefits based on our interpretation for information boundary theory. The proposed model also addresses the usage behavior and behavioral intention toward using mobile apps by using the Theory of Planned Behavior. The result shows that “Cultural values” alone explains 70% of “Perceived privacy concerns” followed by “Self-defense” which explains around 23% of “Perceived privacy concerns”, and then “Context of the situation” with 5%. Whereas, the findings show that “Perceived effectiveness of privacy policy” and “Perceived effectiveness of industry self-regulation” both are factors which have the ability to reduce individuals “Perceived privacy concerns” by 9% and 8% respectively.
The document summarizes the findings of a global study on consumer confidence and trust in mobile technologies. It found that while mobile device usage is widespread, many users lack confidence in the security of their devices and the networks and services they access. The rapid growth of mobile threats has not been matched with adequate security precautions by users. Building greater trust will require coordinated efforts across the entire mobile industry to address security and reliability issues.
This presentation looks at the growing popularity of mobile phones and their impact on marketing. It looks at the increased emergence of applications across platforms, the merging of social and mobile, the bridging of offline and online worlds via mobile devices, mobile marketing case studies and some tips on getting started with mobile marketing.
Mobile Device: Trend, Growth and Future ProspectVivek K. Singh
Report on impact of mobile devices on businesses and learn about mobile usage statistic, mobile marketing, Mobile phone users worldwide, Mobile technology, Mobile app usages, Mobile Internet Access, Mobile devices statistics, Mobile App Statistics and Mobile Marketing Facts & Statistics that are affecting consumer behaviors and driving sales around the world.
Extensive study across 16 cities in India reveals the digital lives of kids (9-11 years), tweens (12-15 years) and teens (16-18 years) in India, a group called Generation Z
Around 30 million of 69 million urban Generation Z consumers own mobile phones, and 3 million of these use mobile broadband on their phones
Kids explore new technology and use the mobile phone in the same way as their older counterparts
Parents using mobile broadband are more likely to introduce their children to the technology. For more reports from the ConsumerLab visit: http://www.ericsson.com/thinkingahead/consumerlab
Looking Forward and Looking Back: Lookout's Cybersecurity PredictionsLookout
Instead of assessing what the next 365 days will bring, we’re looking forward with a three year rolling window. We’ll re-examine every year, highlighting what we’re still bullish on, and where our predictions no longer seem likely.
Market research on mobile phone market in Chinakwanghan
The document discusses mobile phone usage trends in China. It provides breakdowns of total users, smartphone vs non-smartphone users, operating systems, phone brands, demographics and internet usage. Key points include: China Mobile has 70% market share; 51% of users are male; usage of SMS, games and web browsing are high. It suggests opportunities for mobile games and ads to promote pharmaceutical brands to doctors and students.
Mobile computing application risks in ZimbabweIOSR Journals
Abstract: Mobile technology has now become the order of the day. Everyone seems to own one or more mobile
devices. Everyone is so excited because this has made life easier for a lot of people. Though mobile technology
has brought many benefits to people’s lives, its application has some risks that come with it. This paper
therefore looked at mobile computing application areas in Zimbabwe, the risks brought about by mobile
computing application in Zimbabwe and how mobile computing application risks are mitigated in a developing
country like Zimbabwe where the technology level seems to be behind. The study findings showed that mobile
application areas in Zimbabwe include paying bills, social networking and playing games. Most Zimbabweans
revealed that they do not know how to mitigate mobile computing application risks. The study finally
recommended that mobile computing application risks should be taught in schools as well as in televisions and
radios so that everyone is aware of them.
Keywords: application risks, mobile computing, mobile device,mobile technology
Many applications on smart Phones can use various sensors embedded in the mobiles to provide users’ private information. This can result in a variety of privacy issues that may lessening level of mobile apps usage. To understand this issue better the researcher identified the root causes of privacy concerns. The study proposed a model identifies the root causes of privacy concerns and perceived benefits based on our interpretation for information boundary theory. The proposed model also addresses the usage behavior and behavioral intention toward using mobile apps by using the Theory of Planned Behavior. The result shows that “Cultural values” alone explains 70% of “Perceived privacy concerns” followed by “Self-defense” which explains around 23% of “Perceived privacy concerns”, and then “Context of the situation” with 5%. Whereas, the findings show that “Perceived effectiveness of privacy policy” and “Perceived effectiveness of industry self-regulation” both are factors which have the ability to reduce individuals “Perceived privacy concerns” by 9% and 8% respectively.
The document summarizes the findings of a global study on consumer confidence and trust in mobile technologies. It found that while mobile device usage is widespread, many users lack confidence in the security of their devices and the networks and services they access. The rapid growth of mobile threats has not been matched with adequate security precautions by users. Building greater trust will require coordinated efforts across the entire mobile industry to address security and reliability issues.
This presentation looks at the growing popularity of mobile phones and their impact on marketing. It looks at the increased emergence of applications across platforms, the merging of social and mobile, the bridging of offline and online worlds via mobile devices, mobile marketing case studies and some tips on getting started with mobile marketing.
Mobile Device: Trend, Growth and Future ProspectVivek K. Singh
Report on impact of mobile devices on businesses and learn about mobile usage statistic, mobile marketing, Mobile phone users worldwide, Mobile technology, Mobile app usages, Mobile Internet Access, Mobile devices statistics, Mobile App Statistics and Mobile Marketing Facts & Statistics that are affecting consumer behaviors and driving sales around the world.
Extensive study across 16 cities in India reveals the digital lives of kids (9-11 years), tweens (12-15 years) and teens (16-18 years) in India, a group called Generation Z
Around 30 million of 69 million urban Generation Z consumers own mobile phones, and 3 million of these use mobile broadband on their phones
Kids explore new technology and use the mobile phone in the same way as their older counterparts
Parents using mobile broadband are more likely to introduce their children to the technology. For more reports from the ConsumerLab visit: http://www.ericsson.com/thinkingahead/consumerlab
Looking Forward and Looking Back: Lookout's Cybersecurity PredictionsLookout
Instead of assessing what the next 365 days will bring, we’re looking forward with a three year rolling window. We’ll re-examine every year, highlighting what we’re still bullish on, and where our predictions no longer seem likely.
Market research on mobile phone market in Chinakwanghan
The document discusses mobile phone usage trends in China. It provides breakdowns of total users, smartphone vs non-smartphone users, operating systems, phone brands, demographics and internet usage. Key points include: China Mobile has 70% market share; 51% of users are male; usage of SMS, games and web browsing are high. It suggests opportunities for mobile games and ads to promote pharmaceutical brands to doctors and students.
This year we have reached the stage where 50% of the world’s population is connected to the Internet, compared to 40% in 2016. And, with more people online than ever before, every minute that goes by witnesses 3.5 million Google search queries, $751,522 spent, 156 million emails sent, 342,000 apps downloaded in mobile app stores and 46,200 posts uploaded to Instagram.
Snapshot of the SmartPhone Usage trends with specific emphasis on India. Some predictions regarding 'shape of things to come' for content consumed on SmartPhones.
- The document discusses trends in mobile internet usage based on a survey of over 17,000 internet users across 13 countries
- A key finding is that 69% of internet users accessed the internet through a mobile device in the past year, with smartphones being the most popular
- Usage is growing across demographics but emerging markets and younger users have higher adoption rates
- Activities like email, social media, banking and content consumption are increasingly common on mobile
- Drivers of usage include improved networks and growing availability of useful apps
Smartphone addiction is on the rise, with 26% of iPhone owners and 60% of respondents admitting to being "very" or "quite" addicted to the internet and their mobile phones. Social networking now accounts for 22.7% of online time spent on websites like Facebook and Twitter. A growing number of children and teenagers are also showing signs of smartphone addiction, with over half of all teenagers admitting to copying information straight from the internet for schoolwork without attribution.
Mobile security has become more important as people use personal smartphones for both personal and business purposes. There are many security risks to mobile devices, including malware, lost or stolen devices, and open WiFi networks. Android devices are especially vulnerable due to having the largest market share, which motivates malware authors. It is important for both personal users and businesses to implement security measures like strong passwords, remote wiping, and only downloading apps from trusted sources in order to protect sensitive data on mobile devices.
Wearable Products and Technology Outlook - July 2013JonCarvinzer
Wearable technology is poised for rapid growth over the next few years. Bracelets currently dominate the market due to their fitness and medical applications. Smartwatches are also growing as they allow information to be displayed without taking out a smartphone. Google Glass represents an ambitious augmented reality product but eyewear adoption faces challenges. Overall, the wearables market is estimated to grow from 14 million devices in 2011 to over 300 million by 2018.
This document contains a biography and curriculum vitae of an Indonesian researcher named Donny Bu. Some key details include:
- Donny Bu has a postgraduate degree from the University of Indonesia and worked as a journalist, editor, and publisher at Detikcom before becoming a senior researcher at ICT Watch.
- He gives lectures on topics related to communication technology development, cyber journalism, and IT at several universities.
- Donny Bu's work focuses on internet health advocacy through his organization ICT Watch and he is an activist for freedom of expression online.
All product and company names mentioned herein are for identification and educational purposes only and are the property of, and may be trademarks of, their respective owners.
Cleartrip mobile Q2'14 Infographic : How India Travels Thrugh MobileNextBigWhat
Mobile usage increased significantly in India in Q2 2014, with a 67% rise in mobile searches from Q1. Mobile bookings accounted for 43% of overall bookings, with 30% higher air bookings and 19% lower hotel fares. Samsung and Apple devices dominated traffic share, with the iPhone 5s and 5 being top models for air searches. Younger users aged 25-34 accounted for the largest age group of ClearTrip app users.
With the growth of internet usage, cyber crime is going to become a real threat for cityzens. TNS has carried on a survey for the European Commission, Special Eurobarometer - March 2012, 27 Countries surveyed, to understand perceptions on this increasing big issues.
Entefy's research report on information overload and digital complexityEntefy
Entefy conducted a survey of 1,500 professionals in the U.S. What we found were surprising insights into digital complexity, app fatigue, and information overload.
Covid-19 Is Changing Our World – As Well As Our Attitude To Technology And Pr...Bernard Marr
As the world is fighting the coronavirus outbreak, the use of technology and data science is becoming increasingly important. Big data and digital surveillance will help us understand and fight the virus, but could also pose a problem.
Mobile Technology - Tablets and Workplace Integration (Whitepaper)Fuji Xerox Australia
Smart phones keep getting smarter. Applications for tablet computers are emerging at dizzying speeds. And the cloud that links them all is limitless in scope. Mobile computing is no longer a technology trend, but rather, an integral component of our business and social lives.
As a result, businesses need to be aware of the benefits this might bring, how these technologies are being used, and who is using them. It is important to deliver solutions that make the process of using documentation on these platforms as streamlined as possible.
For more information on improving business process with better document management, visit www.fujixerox.com.au/mobileprint or call us at 13 14 12.
Technology in 2024 (Neal/Fantry Comm 303-50)datgymnast94
The document discusses predictions for communication technology advances by 2024, including:
- Handwritten notes and letters will continue declining as technology allows electronic messaging and note-taking. Education will increasingly utilize online tools.
- Face-to-face social interaction may highly decline as communicating through technology like texting and social media becomes more prevalent.
- Television will transition from traditional TVs to personalized content viewed on portable screens using gesture/voice controls.
- Smartphones will evolve into wearable devices providing augmented reality and holograms. Navigation/safety features in vehicles will become more advanced using GPS and vehicle-to-vehicle communication.
The Sophisticat, the Elephant, and the Secret of the Digital Native - by Arth...RAMP Group
The document summarizes key findings from research into digital usage among youth in South Africa. It identifies two main segments - "Sophisticats" and "Elephants" - who account for a large share of mobile spending. While private school youth showed high levels of digital skills, township youth generally had lower skills levels due to lack of support structures. The research also revealed that digital adoption is driven more by peer influence than by age, challenging the idea that today's youth are "digital natives".
The document presents 22 photos of exes or former pets of TAPPC members and asks readers to match each photo with the correct TAPPC member. It notes that some members may be represented by more than one photo and lists numbers 1 through 22, indicating there are 22 photos to identify and match to members.
This document discusses the history and development of modern poultry production facilities. It describes how early production before 1940 involved backyard flocks raised for both meat and eggs. Advances in breeding, nutrition, and refrigeration in the 1940s-1960s led to larger commercial operations. Today, production is highly specialized and uses total confinement facilities for disease control and automation. Facilities must be tailored for different age classes and products, with separate housing for brooding, laying, and broilers. Fan and evaporative cooling pad selection depends on area needs to provide optimal temperatures and ventilation for bird health and growth.
Devry busn 460 complete course latest 2016 january (all dsicussions all assig...sergejsvolkovs10
This document provides information on purchasing access to materials for the DeVry University course BUSN 460, including discussions, assignments, presentations, and reports from January 2016. It lists the weekly discussion questions and assignments, including analyzing issues facing a company called CanGo, creating a team contract, conducting financial analysis, and submitting peer evaluations. The document promotes purchasing access to the full course materials and solutions for immediate use without registration on the listed website.
The document discusses public engagement with research and provides guidance on how to effectively plan engagement activities. It emphasizes that engagement should be a two-way process with clear goals of mutual benefit. It outlines key questions to consider around the reasons for engagement, intended audiences, engagement methods, partners, and evaluating success. Planning engagement requires defining objectives and intended outcomes, identifying relevant stakeholders, selecting appropriate engagement formats, considering resources and support, and developing ways to capture impact. The overall message is that a systematic approach to engagement planning is important to ensure activities are well-designed and impactful.
This year we have reached the stage where 50% of the world’s population is connected to the Internet, compared to 40% in 2016. And, with more people online than ever before, every minute that goes by witnesses 3.5 million Google search queries, $751,522 spent, 156 million emails sent, 342,000 apps downloaded in mobile app stores and 46,200 posts uploaded to Instagram.
Snapshot of the SmartPhone Usage trends with specific emphasis on India. Some predictions regarding 'shape of things to come' for content consumed on SmartPhones.
- The document discusses trends in mobile internet usage based on a survey of over 17,000 internet users across 13 countries
- A key finding is that 69% of internet users accessed the internet through a mobile device in the past year, with smartphones being the most popular
- Usage is growing across demographics but emerging markets and younger users have higher adoption rates
- Activities like email, social media, banking and content consumption are increasingly common on mobile
- Drivers of usage include improved networks and growing availability of useful apps
Smartphone addiction is on the rise, with 26% of iPhone owners and 60% of respondents admitting to being "very" or "quite" addicted to the internet and their mobile phones. Social networking now accounts for 22.7% of online time spent on websites like Facebook and Twitter. A growing number of children and teenagers are also showing signs of smartphone addiction, with over half of all teenagers admitting to copying information straight from the internet for schoolwork without attribution.
Mobile security has become more important as people use personal smartphones for both personal and business purposes. There are many security risks to mobile devices, including malware, lost or stolen devices, and open WiFi networks. Android devices are especially vulnerable due to having the largest market share, which motivates malware authors. It is important for both personal users and businesses to implement security measures like strong passwords, remote wiping, and only downloading apps from trusted sources in order to protect sensitive data on mobile devices.
Wearable Products and Technology Outlook - July 2013JonCarvinzer
Wearable technology is poised for rapid growth over the next few years. Bracelets currently dominate the market due to their fitness and medical applications. Smartwatches are also growing as they allow information to be displayed without taking out a smartphone. Google Glass represents an ambitious augmented reality product but eyewear adoption faces challenges. Overall, the wearables market is estimated to grow from 14 million devices in 2011 to over 300 million by 2018.
This document contains a biography and curriculum vitae of an Indonesian researcher named Donny Bu. Some key details include:
- Donny Bu has a postgraduate degree from the University of Indonesia and worked as a journalist, editor, and publisher at Detikcom before becoming a senior researcher at ICT Watch.
- He gives lectures on topics related to communication technology development, cyber journalism, and IT at several universities.
- Donny Bu's work focuses on internet health advocacy through his organization ICT Watch and he is an activist for freedom of expression online.
All product and company names mentioned herein are for identification and educational purposes only and are the property of, and may be trademarks of, their respective owners.
Cleartrip mobile Q2'14 Infographic : How India Travels Thrugh MobileNextBigWhat
Mobile usage increased significantly in India in Q2 2014, with a 67% rise in mobile searches from Q1. Mobile bookings accounted for 43% of overall bookings, with 30% higher air bookings and 19% lower hotel fares. Samsung and Apple devices dominated traffic share, with the iPhone 5s and 5 being top models for air searches. Younger users aged 25-34 accounted for the largest age group of ClearTrip app users.
With the growth of internet usage, cyber crime is going to become a real threat for cityzens. TNS has carried on a survey for the European Commission, Special Eurobarometer - March 2012, 27 Countries surveyed, to understand perceptions on this increasing big issues.
Entefy's research report on information overload and digital complexityEntefy
Entefy conducted a survey of 1,500 professionals in the U.S. What we found were surprising insights into digital complexity, app fatigue, and information overload.
Covid-19 Is Changing Our World – As Well As Our Attitude To Technology And Pr...Bernard Marr
As the world is fighting the coronavirus outbreak, the use of technology and data science is becoming increasingly important. Big data and digital surveillance will help us understand and fight the virus, but could also pose a problem.
Mobile Technology - Tablets and Workplace Integration (Whitepaper)Fuji Xerox Australia
Smart phones keep getting smarter. Applications for tablet computers are emerging at dizzying speeds. And the cloud that links them all is limitless in scope. Mobile computing is no longer a technology trend, but rather, an integral component of our business and social lives.
As a result, businesses need to be aware of the benefits this might bring, how these technologies are being used, and who is using them. It is important to deliver solutions that make the process of using documentation on these platforms as streamlined as possible.
For more information on improving business process with better document management, visit www.fujixerox.com.au/mobileprint or call us at 13 14 12.
Technology in 2024 (Neal/Fantry Comm 303-50)datgymnast94
The document discusses predictions for communication technology advances by 2024, including:
- Handwritten notes and letters will continue declining as technology allows electronic messaging and note-taking. Education will increasingly utilize online tools.
- Face-to-face social interaction may highly decline as communicating through technology like texting and social media becomes more prevalent.
- Television will transition from traditional TVs to personalized content viewed on portable screens using gesture/voice controls.
- Smartphones will evolve into wearable devices providing augmented reality and holograms. Navigation/safety features in vehicles will become more advanced using GPS and vehicle-to-vehicle communication.
The Sophisticat, the Elephant, and the Secret of the Digital Native - by Arth...RAMP Group
The document summarizes key findings from research into digital usage among youth in South Africa. It identifies two main segments - "Sophisticats" and "Elephants" - who account for a large share of mobile spending. While private school youth showed high levels of digital skills, township youth generally had lower skills levels due to lack of support structures. The research also revealed that digital adoption is driven more by peer influence than by age, challenging the idea that today's youth are "digital natives".
The document presents 22 photos of exes or former pets of TAPPC members and asks readers to match each photo with the correct TAPPC member. It notes that some members may be represented by more than one photo and lists numbers 1 through 22, indicating there are 22 photos to identify and match to members.
This document discusses the history and development of modern poultry production facilities. It describes how early production before 1940 involved backyard flocks raised for both meat and eggs. Advances in breeding, nutrition, and refrigeration in the 1940s-1960s led to larger commercial operations. Today, production is highly specialized and uses total confinement facilities for disease control and automation. Facilities must be tailored for different age classes and products, with separate housing for brooding, laying, and broilers. Fan and evaporative cooling pad selection depends on area needs to provide optimal temperatures and ventilation for bird health and growth.
Devry busn 460 complete course latest 2016 january (all dsicussions all assig...sergejsvolkovs10
This document provides information on purchasing access to materials for the DeVry University course BUSN 460, including discussions, assignments, presentations, and reports from January 2016. It lists the weekly discussion questions and assignments, including analyzing issues facing a company called CanGo, creating a team contract, conducting financial analysis, and submitting peer evaluations. The document promotes purchasing access to the full course materials and solutions for immediate use without registration on the listed website.
The document discusses public engagement with research and provides guidance on how to effectively plan engagement activities. It emphasizes that engagement should be a two-way process with clear goals of mutual benefit. It outlines key questions to consider around the reasons for engagement, intended audiences, engagement methods, partners, and evaluating success. Planning engagement requires defining objectives and intended outcomes, identifying relevant stakeholders, selecting appropriate engagement formats, considering resources and support, and developing ways to capture impact. The overall message is that a systematic approach to engagement planning is important to ensure activities are well-designed and impactful.
This is a describe about Stakeholder function how they involve and workers ...mfm sithaam
This document provides an overview of business skills for e-commerce, including references and a conclusion section. It discusses MFM Sithaam and Batch 06, and covers topics like references, stakeholders, and concluding remarks. The document contains links to additional resources on Amana Bank and the definition of stakeholders. It closes by asking if the reader has any questions.
Las asociaciones agrícolas brindan importantes beneficios a los pequeños productores como mejores precios para insumos, acceso a mercados y oportunidades que no podrían alcanzar individualmente. El documento describe dos programas del MAGAP en Ecuador, PIDAASSE y PRONERI, que apoyan a las asociaciones agrícolas y los pequeños productores a través de la habilitación de tierras, acceso a mercados seguros, fortalecimiento de capacidades y crédito.
El documento describe un foro realizado en Moquegua para presentar los resultados de la Iniciativa para la Transparencia en las Industrias Extractivas (EITI) en Perú. La Comisión Regional EITI de Moquegua organizó el evento para difundir de manera independiente y confiable los recursos transferidos por el gobierno nacional al regional de Moquegua para el periodo 2012-2013. El foro contó con presentaciones de miembros de la Comisión Nacional EITI y comentarios de representantes del estado, la sociedad civil y las empresas mineras.
William Kelvin Resume 2016 updated [197935]Kelly Allen
William Kelly Allen is a licensed Class 1/6 driver with air endorsement and various health and safety certifications including Transportation of Dangerous Goods, Standard First Aid/CPR, Fall Protection, and H2S Alive. He has over 30 years of experience in railway maintenance and operations, construction, and heavy equipment operation. His resume details employment history with Northern Properties REIT, JV Driver Installations, IDL Installations, and Canadian Pacific Railway in roles such as carpenter, laborer, fuel/lube truck operator, rail traffic controller, trackman, and machine operator. He has additional experience on safety committees and presenting safety courses.
El documento describe las propiedades y beneficios nutricionales de varias frutas como la manzana, uva, naranja, achotillo, cereza, mandarina, pera y mango. Resalta que estas frutas son ricas en vitaminas como la C y B, y minerales como el potasio y calcio, y proporcionan beneficios para la salud como combatir el envejecimiento, mejorar la digestión e inmunidad, y apoyar la salud ósea y muscular.
ConsumerLab: Public safety goes personal - presentationEricsson
Today’s citizens have high expectations of authorities and public safety agencies, and where these expectations are not being met they are increasingly using the internet and smartphones for their own personal safety. A new Ericsson ConsumerLab report has investigated smartphone users’ views on public safety in five cities.
https://www.ericsson.com/consumerlab
1. The document discusses 10 emerging consumer trends for 2017 based on a survey of over 7,000 internet users.
2. Some of the key trends discussed include the rise of reality time due to increasing video and virtual/augmented reality usage, AI becoming ubiquitous in many applications and devices, and the Internet of Things developing as consumers use more connected devices and apps.
3. Other trends examined are autonomous vehicles leading to a new pedestrian perspective, a desire for merged physical and virtual realities, health issues from new technologies challenging the human body, and smart devices creating new safety issues and opportunities.
The document summarizes findings from a survey conducted on MXit, the most widely used social networking platform in South Africa. Some key findings include:
- Chatting on MXit is the most common activity reported among South African adolescents and young people.
- 79% of MXit users ask for another user's Age, Sex, Location, and Race (ASLR) when interacting, rather than just Age, Sex, and Location (ASL).
- Users give various reasons for asking "Wots ur ASLR?", including to get to know the other person fully, for safety reasons, and out of habit.
- 26% of respondents reported experiencing insults on M
The document discusses trends in mobile phone usage in Australia and globally. Some key points:
- Mobile phone and smartphone ownership is rising rapidly in Australia, with over half the population now owning a smartphone. Australians have the second highest smartphone adoption globally.
- Android phones have surpassed Apple's iOS as the most popular mobile operating system in Australia. Mobile applications are the most popular usage on smartphones.
- People are using their smartphones frequently throughout the day and are becoming dependent on them. Four main smartphone personality types have emerged: Zookeeper, COP, FOMO, and Social Creator.
- Mobile internet usage and time spent on apps is growing quickly while desktop internet usage declines. The mobile web, responsive design
With their frequent and wide-ranging use of the internet, netizens might appear to be creating an exclusive subculture. However, a new study by Ericsson ConsumerLab entitled The Networked Life shows that netizens are forerunners of a networked lifestyle that is being embraced by 82 percent of consumers.
1. Poland is approaching becoming a "mobile-centric" country, with Poles spending over half their online time on smartphones and tablets.
2. Poles now own an average of 3 connected devices and spend over 5 hours per day online, mainly for emailing, social media, videos and banking.
3. While smartphones are used more for communication apps, PCs remain important for most other online activities.
What you will find in this report:
- Current data on smartphonisation in Poland.
- Review of the statistics of Polish mobile apps and websites.
-Trends in banking, payments, m-commerce and mobile advertising.
- Experts opinions
MEF Global Consumer Trust Report.
The study explores the key areas of trust, privacy, transparency and security to identify their impact on mobile consumers globally from purchasing a new device to downloading apps or paying for goods and services.
The document summarizes a seminar on identity management threats and opportunities. It discusses:
1) The IMPRINTS research project which explored public attitudes towards identity technologies and found indifference towards current practices but concerns about security and governance of biometric systems.
2) Key findings that future ID systems must provide convenience, control, and choice to generate interest, and a one-size approach will not work given differences between groups.
3) Breakout sessions discussed design issues like incorporating narratives and mass personalization, and ensuring diversity including the needs of those with disabilities or mental health issues.
Public safety is a key pillar for smart cities. With rapid urbanization, ensuring public safety has become increasingly important. Multiple agencies work on public safety issues but greater collaboration is needed. Smart city technologies like panic buttons, video analytics, helplines and remote FIR centers can help improve response times. Involving citizens through crowdsourcing can also enhance public safety by reporting suspicious activities using smartphones and social media. This helps gain real-time intelligence to address hazards and crimes.
How the Mobile Technologies and ICT-s in the Tourism Sector Affect the Social...inventionjournals
Travel today is an activity for millions of people around the world, not only directly related to tourism purposes, but for many other reasons. The past 20 years, the transport sector was significantly upgraded by providing convenience, speed and more facilities, in most cases with relatively low cost. Also, the tourism sector is heavily influenced by information technology and communication (ICT-s) as one of the tools that providers of tourism services are mainly used for marketing and sales purposes. One of the very important effects of tourism is to bring positive results in the social cohesion of the countries where is developed. But the phenomenon that is noticed nowadays is that people from different social groups like young people, elderly and people with disabilities are using ICT massively for planning their holidays, for being informed about the destination where they want to go, for bookings, reservations, payments etc. This article aims to show that the mobile technology and innovations in ICT-s in the tourism sector have positive effects on the social cohesion and the industry itself. Application producers for mobile equipments are providing innovative and practical services which have often very logical prices, attracting millions of users.
Reflections on 10 hot consumer trends 2016, Ericsson ConsumerLabEricsson
This document discusses 10 hot consumer trends for 2016 according to research by Ericsson ConsumerLab. It includes summaries of individual blog posts on each trend written by researchers Michael Björn and Rebecka Cedering Ångström. The trends covered include the lifestyle network effect, streaming natives, AI ending the screen age, virtual reality, smart homes, smart commuting, emergency chat, wearables, cybersecurity, and citizen journalism. The introduction discusses how ConsumerLab's trend predictions have proven accurate and notes that trends are meant to spur discussion rather than make strict predictions.
Ericsson ConsumerLab: Wearable technology and the internet of thingsEricsson
- The document analyzes consumer views on wearable technology beyond just health and fitness uses. It finds that ownership of wearables has doubled in the past year among smartphone users in surveyed countries. However, the market is still dominated by health and fitness devices.
- It also finds that expectations for wearable functionality are rising, with many users disappointed in current devices. While interest exists for uses beyond health, consumers predict most novel concepts won't be mainstream until after 2020. Safety and security devices receive the most interest among concepts tested.
- Existing wearable users have higher expectations for speed of adoption for new types of smart garments and devices that monitor things like blood alcohol levels, predicting they may be mainstream by 2020
A Mobile Based Application for Journey SafetyIOSRjournaljce
Journey is an inseparable part of human life which is responsible for human civilization development.Worldwide a large portion of population daily travel for work, shopping, social reasons and many other purposes. Nowadays road accidents, hijacking, robbery, snatching, trap of fraud parties have increased in such a level that people are always concerned about the security and safety of life as well as property during journey. In maximum cases vehicle drivers are found involved with these incidents and victims can’t complain to the related authority due to the lack of evidence.Also law enforcement agencies is unable to take proper action against these crimes due to the scarcity of adequate information. Women empowerment and their development is also lagging behind because of insecurity. In past few decades uses of mobile phones has increased enormously. Due to the rapid growth of mobile technology, smartphones are equipped with features likesensors, GPS navigation, digital camera, high speed internet connectivity and many more. Using these sophisticated features of smartphones, an application can be developed to overcome these problems of people and provide safety. Aim of this paper is to design a mobile application called ‘Journey Safety’ to overcome dangers mentioned above during journey and ensure complete safety.
This document summarizes a research paper on smartphone security and protection practices. The paper identifies several mobile security threats, including phishing apps, supply chain compromise, and crypto miners embedded in games. It also outlines key best practices like using strong authentication, regularly updating apps and OS, enabling encryption and remote data wiping. A survey was conducted to assess usage of these practices among 167 mobile users. The findings showed fingerprint scanning was the most common authentication method, while automatic backups and updates were also widely used. The paper concludes that balancing security and usability will remain an ongoing challenge as the mobile landscape continues to evolve.
Similar to public-safety-goes-personal-ericsson-consumerlab-2016 (20)
1. An Ericsson Consumer Insight Report
November 2016
ERICSSON
CONSUMERLAB
Public safety
goes personal
2. The voice of the consumer
Ericsson ConsumerLab has more than 20 years’ experience
studying people’s behaviors and values, including the
way they act and think about ICT products and services.
Ericsson ConsumerLab provides unique insights on
market and consumer trends.
Ericsson ConsumerLab gains its knowledge through
a global consumer research program based on
interviews with 100,000 individuals each year, in more
than 40 countries – statistically representing the views
of 1.1 billion people.
Both quantitative and qualitative methods are used,
and hundreds of hours are spent with consumers
from different cultures. Ericsson ConsumerLab has
representatives throughout Ericsson’s global presence,
developing an international understanding of the
ICT market and business models.
All reports can be found at:
www.ericsson.com/consumerlab
2 ERICSSON CONSUMERLAB PUBLIC SAFETY GOES PERSONAL
Methodology
Contents
This study is based on data collected from
3,500 smartphone users in Dubai, Istanbul, London,
New York and Stockholm who participated in an
online survey during May 2016.
The views expressed in the survey are representative
of 17 million smartphone users across the 5 cities.
3 THE ENGAGED CITIZEN
4 PERCEPTION VERSUS REALITY
5 ACTIVATING PERSONAL SAFETY
6 THE SMARTPHONE AS A SAFETY TOOL
8 EXPECTATIONS ON THE CITY
10 INNOVATING PUBLIC SAFETY
11 THE JOINT ROAD TO PUBLIC SAFETY
New York
London
Stockholm
Istanbul
Dubai
3. Public safety is a hot topic of debate both among citizens
and in the media, with the conversation revolving around
expectations of what authorities should do to keep
people safe.
While it is clear that citizens have high expectations on city
authorities and public safety agencies like the fire and rescue
service, ambulance, emergency medical services and police,
the engagement reaches beyond just raised voices. Citizens
are increasingly using the internet for their own personal
safety, and are now expecting authorities to be doing
the same.
By accessing and sharing information on the internet and
by using digital technology and apps on a broader scale,
citizens are closing the gap between personal and public safety.
This in turn, increases the pressure on city authorities to
engage in public safety through these same technologies.
The internet enables citizens to make better and more
informed decisions in general, and our research indicates
this is equally true for public safety. By using the internet
to become informed about personal safety, citizens may in
fact be collectively leading the way towards safer cities.
We asked smartphone users in Dubai, Istanbul, London,
NewYork and Stockholm about their perspectives on
safety in public; how they address their personal safety,
their expectations of city authorities and what role they see
technology playing when it comes to leading a safe city life.
ERICSSON CONSUMERLAB PUBLIC SAFETY GOES PERSONAL 3
THE ENGAGED
CITIZEN
key findings
Cities are not safe enough
Citizens actively engage
in personal safety
The smartphone safety paradox
Surveillance technology is welcome
but not at the cost of privacy
> The majority of citizens do not
perceive their city to be dangerous.
However, only one in three think
their city is actually safe
Dubai is the exception and shows
the opposite trend, with two in
three saying their city is safe
Around 40 percent feel
safer when out and about
with a smartphone
One in four think that having a
smartphone makes citizens less
risk-averse than they would
be otherwise
Three in four already use emergency
apps or functions on their smartphones,
and many express a high interest in
using more security apps
Citizens do not sit around waiting for
the city authorities. Personal safety
measures include video monitoring
of the house and neighborhood
watch schemes
Half of the smartphone users surveyed
would like to see more police and
surveillance technology in public places
Smartphone users worry about who is
watching them. Only 15 percent have
no privacy concerns about surveillance
4. Nevertheless, in all five cities smartphone users could see
room for improvement when it comes to safety. Based on
the findings in this report, it is clear that the cities are not
safe enough.
Threats that impact citizens’ sense of security
One interesting finding of the research is that citizens’
perception of the source of danger does not always match
up to the things they are actually most in danger from.
This is evident, for example, in the comparison between
crime and traffic accidents. Accidents are the most common
incident for people to have experienced or personally
witnessed, far more common than experiencing crimes,
and yet fear of crimes is higher than fear of accidents.
Furthermore, terrorist attacks show up alongside crime as
amongst the top three perceived threats in all cities. This may
be due to the perception of crime and terrorism as being
more out of the individual’s control and that both acts involve
another person knowingly wanting to hurt the victim. Both
these factors could make these incidents seem harder to
prepare for or prevent, and therefore a scarier prospect.
Nevertheless, perception of the severity of a particular
threat is just as important as consumers’ actual experiences.
For instance, the fear of terrorism still has a concrete effect
on behavior, with some people avoiding public places due
to worries about terrorist attacks. The perceived threats
thus need to be addressed as much as actual threats when
improving city safety, in order to ensure the population
feels safe.
4 ERICSSON CONSUMERLAB PUBLIC SAFETY GOES PERSONAL
Perception
versus reality
Most smartphone users appear to perceive their cities as,
if not safe, at least not dangerous. While typically only
1 in 3 thinks their city is actually safe, less than
10 percent think it is unsafe. Dubai is the exception,
where 70 percent think the city is safe.
Furthermore, in three of the five cities researched, citizens
perceived city life to have become safer over the past two
years. However, in Istanbul and Stockholm the perception of
city safety shows a negative trend. At the time of the study,
Istanbul had experienced several major terrorist attacks
which most likely affected the results. In Stockholm, a public
debate around worsening safety may have negatively affected
the general perception, despite a fall or stagnation in violent
crime over the last five years (Swedish National Council for
Crime Prevention, Swedish Crime Survey, 2015).
Figure 2: Positive and negative trends of safety
Source: Ericsson ConsumerLab, Public Safety Goes Personal, 2016
Base: 3,500 smartphone users in Dubai, Istanbul, London, NewYork
and Stockholm
Much safer now
Dubai
Istanbul
London
NewYork
Neutral Much less safe now
Stockholm
Figure 1: Mixed feelings about safety in the city
Source: Ericsson ConsumerLab, Public Safety Goes Personal, 2016
Base: 3,500 smartphone users in Dubai, Istanbul, London, NewYork
and Stockholm
Safe
Dubai
Istanbul
London
NewYork
Neutral Not safe
Stockholm
0% 20% 40% 60% 80% 100%
0% 20% 40% 60% 80% 100%
5. ERICSSON CONSUMERLAB PUBLIC SAFETY GOES PERSONAL 5
Activating
personal safety
Today, many citizens are taking the matter of personal safety
into their own hands by using internet-enabled services
and tools and engaging with their social networks. By using
the internet to make better informed decisions about their
personal safety, citizens are more able to estimate risk and
manage their own situation and circumstances. By engaging
with their social networks, they can contribute to the overall
safety of their community.
Keeping watch
Many smartphone users help keep an eye on the
local area through organizing neighborhood watches,
with 1 in 10 partaking in this type of scheme. Around
45 percent state that they are interested in doing so.
In the era of the sharing economy it is easy to see how an
interest in surveilling a shared neighborhood area could be
developed through social media, and there are already
many communities built around the collaborative thought
of “If you watch my doorstep, I’ll watch yours”. An example
is the Nextdoor service in the US.
Increased awareness
Having a camera to watch the front door is another way to
increase the feeling of safety. Our research shows this is most
common in NewYork, where almost one in five say they use
video monitoring to watch their house, street or garden.
This trend is set to increase further over the coming years
as interest is high in all markets and web cameras and IP
cameras are both affordable and easy to install. Around two
in five say they are interested in video monitoring of their street,
house or garden.
Aiding people in need
It was found that 1 in 10 partake in safety networks whereby
they receive alerts to aid people in need. With almost one
in two already interested in doing so, it might only need an
initiative and platform to gather around in order for a network
to become activated. One example is the Swedish citizens’
initiative Missing People, an organization where more than
40,000 people have registered as volunteers, aiding the
police to look for missing people when needed.
6. The smartphone is emerging as a key personal safety tool,
as it offers constant availability through calls or internet
access, and through the use of security functions or apps.
The use of these functions or apps is most evident amongst
smartphone users in NewYork and Istanbul.Three in four
already use emergency apps or functions on their
smartphones, and many express a high interest in using
more security apps.The most common across all markets
being the storing of emergency contacts and use of GPS
tracking to share one’s position (Figure 3).
There is also a high level of interest in new concepts and
services that could become available on the smartphone.
These include public warnings or mass broadcast
notifications allowing citizens to instantly receive emergency
information, and assault or emergency alarm apps with an
automatic emergency response (Figure 4).
Most smartphones also include quite sophisticated cameras,
which add an extra dimension to how the owner can respond
to security issues. For example, while the majority of people
will call the emergency services for aid if they were to witness
a severe car accident, many will also record photos or videos
from the accident which they can share with emergency
services to give them a better idea of the situation.
Previous research shows that smartphone users already
expect to be able to communicate with emergency services
through other means than voice, for instance, using video,
chat or even social media (Ericsson ConsumerLab,
10 Hot Consumer Trends, 2016).
Considering the rapidly developing interest in new security
apps and services, it is clear that the smartphone is yet to
reach its full potential as a security tool.
6 ERICSSON CONSUMERLAB PUBLIC SAFETY GOES PERSONAL
The smartphone
as a safety tool
The smartphone safety paradox
Even if people perceive that the smartphone has the
potential to unlock usage of more security apps and
services, it is clear that the smartphone’s role as a
safety tool is already widespread.
Around 40 percent of citizens agree that they feel safer when
out and about with a smartphone, as they have the option
to make an emergency call or look up information on the
internet at any time. Just imagine wandering through the
wrong neighborhood with your phone ready, versus having
no phone at all. A further 30 percent also agree that they
are more confident, would try different things and visit new
places when carrying a smartphone, compared to when they
don’t have their smartphone with them. About as many also
say that thanks to the smartphone they are less risk-averse.
This is especially evident in Dubai, NewYork and Istanbul.
But here is a paradox. As shown in Figure 5 the smartphone
can be a major asset in preventing emergencies or resolving
dangerous situations through the ability to make emergency
calls or access the internet. Being less risk-averse and more
adventurous thanks to the feeling of security a smartphone
brings, citizens may actually find themselves in more
dangerous situations than they would otherwise.
Trust in and reliance on the smartphone for safety
may also lead to an increased pressure on emergency
services, specifically in cases of smartphone users needing
assistance in emergencies that could have been avoided,
or caused by citizens overestimating their abilities.
The personal technology effect
The increasing use of new personal and internet-enabled
services may lead to higher expectations on authorities
to integrate with these services or even provide them
directly. Examples include apps that receive safety
information provided by the authorities and apps that
provide a safe walking companion service that can alert
emergency services if needed.
Figure 3: Use of smartphone security functions and apps
Source: Ericsson ConsumerLab, Public Safety Goes Personal, 2016
Base: 3,500 smartphone users in Dubai, Istanbul, London, NewYork and Stockholm
Dubai Istanbul London NewYork Stockholm
0%
20%
40%
60%
80%
Emergency contact
stored on the phone
GPS tracking, allowing selected
contacts to locate you
Civil warning or mass
broadcast notifications
GPS tracking, allowing you
to locate family members
Assault or emergency
alarm app
7. ERICSSON CONSUMERLAB PUBLIC SAFETY GOES PERSONAL 7
Figure 5: The smartphone safety paradox
Source: Ericsson ConsumerLab, Public Safety Goes Personal, 2016
Base: 3,500 smartphone users in Dubai, Istanbul, London, NewYork and Stockholm
40 percent of consumers believe that
smartphones bring a feeling of safety
when out and about, as they have
quick access to the internet and can
make emergency calls
Around 3 in 10 consumers dare
to do more things and visit more
places compared to when they
didn’t have a mobile phone
3 out of 10 think that having
a smartphone makes it possible
to avoid risky situations
One in four believe having a
smartphone makes them more
prone to take risks
Source: Ericsson ConsumerLab, Public Safety Goes Personal, 2016
Base: 3,500 smartphone users in Dubai, Istanbul, London, NewYork and Stockholm
Predicting where
accidents and
crimes are likely to
happen in your city
An app that provides
accurate real-time
information on what to do
in case of an emergency
Assault or emergency alarm
app with automatic response
An app that caters
for instant civil
warning or mass
broadcast notifications
Identify and share information
on taxis you are riding in
A safe walk app – a digital
assistant accompanying you
when walking in unsafe areas
An app that lets
you directly report
accidents or crimes
Keeping track of where
you have been spotted by
surveillance technology
Live video chat while
walking in unsafe areas
46%
47%
47%
39%
38%
44%
36%
35%
37%
Figure 4: Interest in various public safety apps and smartphone functions
8. 8 ERICSSON CONSUMERLAB PUBLIC SAFETY GOES PERSONAL
Expectations
on the city
Even though citizens are increasingly taking responsibility
for their own safety through personal technology, they still
have high expectations on city authorities and public safety
agencies to increase public safety.
The signs of safety
The level of public lighting and the number of visible
police are the two top factors dictating how safe citizens
feel (Figure 6). These are also perceived to be highly
present in the city. Elderly citizens and families in particular
rate police presence as the most important factor in
improving their perception of safety.
This clearly shows that city authorities need to consider
both the design and lighting of public areas, for example,
as well as the presence of security and emergency personnel,
in order to promote a feeling of safety.
Comfort in information
In addition to improving the physical environment, citizens
also have high expectations of the amount of information
they receive. In previous research, communication with
the city authorities was identified as one of the major
dissatisfaction areas that citizens experience in the city
(Ericsson ConsumerLab, Smartphones Change Cities, 2013).
In case of major incidents such as a serious fire or car
accident with multiple casualties, most citizens will seek
updates and information through traditional media, whether
online or on TV. In addition, many smartphone users will try
to find out more through their social media networks.
When it comes to what type of information citizens want
to receive, terrorism ranks as a high-concern subject, even
compared to the interest in information on crime, although
crime is perceived as the greatest threat in the majority of
the cities. One explanation for the perceived need for citizens
to be up to date on terrorism is that the unfolding risk of
global terrorist attacks is rather new and difficult to predict
compared to crime, and many people are affected in
each attack.
In general, the interest in getting information from the
authorities on a regular basis is evident. Information may
concern security measures being implemented to the
whereabouts of emergency personnel, indicating
that there is an expectation for the city to connect and
share more information with its citizens online and on
social networks.
Figure 6: Public security elements – perceived presence
and impact on feeling of safety
Source: Ericsson ConsumerLab, Public Safety Goes Personal, 2016
Base: 3,500 smartphone users in Dubai, Istanbul, London, NewYork and Stockholm
Public lighting and numbers
of visible police are the top
factors dictating how safe
citizens feel
Perceived presence
Impactonfeelingofsafety
Military
Volunteers
Neighborhood watch groups
Private security guards
Security guards from national authorities
Workers (manual laborers)
Health or medical professionals
Stores that are always open
Other citizens
Street lights
CCTV
Police
9. ERICSSON CONSUMERLAB PUBLIC SAFETY GOES PERSONAL 9
The usage of emergency technology
Citizens have high expectations of public safety agencies when
it comes to the implementation of different types of technology
to complement the physical presence of emergency personnel.
For example, half the respondents stated that in the event
of a severe car accident, they would use emergency phones
and defibrillators if they were available. As a comparison,
only 5 percent said they would not use such devices if
they were available.
A real-world demonstration of this is the SMS
Livraddare (SMS-lifesavers) pilot project in Stockholm.
SMS Lifesavers is an interesting project in which SMS
are sent to cardiopulmonary resuscitation (CPR) trained
civilians in the vicinity to assist in starting CPR before the
ambulance arrives.
Concerning CCTV
While there are many cases where citizens approve of
closed-circuit television (CCTV), and many feel safer with
it implemented (Figure 7), it’s important to note that its
presence does not create this feeling for everyone.
Take London – a city well known for the implementation
of video monitoring. While many citizens are aware of the
presence of CCTV, not all of them stated that CCTV
increases their feeling of safety. This illustrates that there
is not a one-to-one relationship between the presence of
safety technology and the actual feeling of safety.
Privacy concerns
When it comes to surveillance, there is generally an
uncertainty and, in many cases, a concern over who is
watching and why (Figure 8). Most respondents, however,
approve of video monitoring if the footage is used for crime,
accident prevention and investigation (Figure 7).
Citizens generally believe the footage belongs to either the city,
the government or the police, but one in three stated they are
concerned over who is watching.
Furthermore, many feel that video monitoring is an intrusion on
their privacy. In fact, only 15 percent are not at all concerned
about surveillance data potentially being used to undermine
their privacy. Hence there is a clear need for increased
transparency when it comes to surveillance technology.
As safety threats are real, public safety and security agencies
need to manage this threat whilst ensuring privacy is not
being invaded.
Figure 7: Citizen approval levels for different uses of closed-circuit television (CCTV)
Source: Ericsson ConsumerLab, Public Safety Goes Personal, 2016
Base: 3,500 smartphone users in Dubai, Istanbul, London, NewYork and Stockholm
0% 10% 20% 30% 40% 50% 60% 70%
Prevent terrorist attacks 63%
Crime investigation 62%
Crime prevention 59%
Accident investigation 59%
Accident prevention 53%
Traffic monitoring 52%
Survey an area in real time 45%
Identify people using automatic facial recognition 41%
Sharing with all authorities 38%
Research on municipality development 36%
Made public for anyone to access 27%
Storing with no particular purpose 26%
Sharing for marketing or sales purposes 20%
Figure 8: Key concerns over the usage
of closed-circuit television (CCTV)
Source: Ericsson ConsumerLab, Public Safety Goes Personal, 2016
Base: 3,500 smartphone users in Dubai, Istanbul, London, NewYork and Stockholm
0% 10% 20% 30% 40%
Personal information
will be made public online
Footage will be stored without
citizens’ knowledge
Not knowing how
footage will be used
Data will be used to
undermine privacy
Not knowing who is watching
CCTV footage may be
falsely incriminating
The feeling of being
watched and controlled
Only 15 percent of citizens are not
concerned that surveillance would
undermine their privacy
26%
29%
35%
38%
38%
38%
39%
10. 10 ERICSSON CONSUMERLAB PUBLIC SAFETY GOES PERSONAL
Innovating
public safety
As people see there is room for improving the city’s public
safety, there is an expectation that new technologies will
contribute to this improvement.
Almost half of the respondents would be interested in smart
video monitoring that could recognize suspicious behavior,
or identify wanted criminals or missing people through facial
recognition (Figure 9). About the same amount of people also
feel positively about the implementation of crime prediction
systems and drones that can maintain surveillance over
an area or aid in emergencies. The interest is especially
noticeable in Istanbul and Dubai, whereas citizens in
London and Stockholm are more hesitant.
One reason for citizens to be open to new technology
is because they see the personal benefit of a whole city
becoming more secure. At the same time, while technology
like surveillance drones, facial recognition or crime prediction
technology may increase a feeling of safety for some, it may
also feel very intrusive to others.
The new risks of online tools
The border between personal and public safety is blurring
as citizens and public safety providers adopt connected
online tools.
For example, someone posting a status update about an
accident on a commuter train to their social network can
help others take alternate routes to avoid the accident.
A public safety authority might equally use the same
channel to share information.
This development also increases the risk of invasion of
privacy. For example, when eyewitness photos of accidents
are posted on social networks they can unintentionally
publish the identity of someone who would prefer to
stay anonymous. An additional potential risk of citizens
filming emergencies is that it may prevent rescue personnel
from doing their job in some cases.
Figure 9: Interest in new safety technology
Source: Ericsson ConsumerLab, Public Safety Goes Personal, 2016
Base: 3,500 smartphone users in Dubai, Istanbul, London, NewYork and Stockholm
Citizens see the personal
benefit of a whole city
becoming more secure with
the help of new technology
CCTV and cameras
with facial recognition
that could identify
wanted criminals or
missing people
Medical drones that
could alert or aid you
in emergencies
Using predictive technology
to identify potential criminal
activity and prevent crimes
before they happen
Smart video monitoring
that alerts authorities
when it detects
anything suspicious
47%
47% 44%44%
11. ERICSSON CONSUMERLAB PUBLIC SAFETY GOES PERSONAL 11
The joint road
to public safety
By using information on
social networks for their
own safety, citizens also
contribute to the
safety of others
Citizens seeing the internet
as a means for personal
safety opens up routes
for interaction
with authorities Privacy concerns over
new security technology
mean authorities
need to become
more transparent
People are already using the internet and connected devices
to increase their personal safety, and the interest is growing.
It is also clear that citizens contribute to the overall safety of
a city, and that this is a trend that will continue to develop.
Thereby, it is evident that cities have a lot to gain by listening
to and learning from their citizens. In this study we have
identified three areas for city authorities and public safety
agencies to build upon the already established behaviors
and expectations of the citizens.
Information
Access to information is key in influencing the decisions
citizens make in their everyday lives. Whether it comes down
to accident prevention, terrorism alerts or the proximity of
emergency services, if citizens know where to access and
obtain information, they are likely to make use of it. As many
citizens seek out information online or through social media
channels, utilizing apps and social media for communication
could increase the flow of information between city authorities
and citizens. One example is the America’s Missing:
Broadcast Emergency Response (AMBER) alert service in the
US, whereby mobile subscribers within a specific area are
alerted in the event of a child abduction.
Interactivity
As citizens are increasingly using personal technology to
improve their safety, changing behaviors will put different
expectations on the city authorities.
Learning how citizens want to communicate or share
information could open a path for greater citizen participation,
e.g. citizens sharing video footage from accidents in order to
provide authorities with information before they deploy the
emergency response team.
Transparency
Intrusive new technology may also drive even more concern
over privacy. With new security systems that are able to
identify citizens through facial recognition or by deploying
predictive methods using collected data to combat crime,
the amount of sensitive information gathered is also likely
to increase.
As there are already concerns over who is watching
and why, there is a need for authorities to become
more transparent with their usage as well as how they
are following guidelines and regulations. As seen in
previous research, smartphone users are aware that most
internet-enabled technology can be hacked, thus security
measures to protect data will be of high importance to
ensure the public’s trust in public safety technology
(Ericsson ConsumerLab, 10 Hot ConsumerTrends, 2016).