2. Publications
• 2011 Published/Interviewed: Enterprise Apps Today: “Eight CRM Predictions for
2012”
• 2010 Published: The Loyalty Guide Volume 4 - What the Loyalty Experts Say:
"Locking in Relationships in the Mobile Age"
• 2010 Published: Natural Products Marketplace magazine: "Loyalty, Retail’s Achilles'
Heel"
• 2006 Speaker: CardTech SecureTech 2006: "Business Strategies in Branded
Loyalty"
• 2006 Published/Interviewed: Colloquy Magazine: "The Flight to Quality"
• 2006 Published: The Loyalty Guide Volume II - What the Experts Think: "Missing the
Point of Loyalty?"
• 2005 Speaker: The 2005 Loyalty Marketing Summit: The Art & Science of Changing
Consumer Behavior: "Future Shock: Taking Bank Loyalty into the New Millennium”
3. Awards
• 2007 MasterCard Global Key Account Value Driver
Award
• 2003-05 Recipient of 7 “Visa Star Performance” Awards
for outstanding performance
• 2000 Gold RSVP, Best Direct-Mail in Retail category,
Canadian Marketing Association
• 1996 Merit RSVP, Best Direct-Mail in Retail category,
Canadian Marketing Association