1. Rights of Way: The Government 2.0
User Experience
Andrew Boyd facibus@gmail.com

2. Government 1.0
Directive rather than collaborative
Periodically refreshed Black Box
Magna Carta and Rights of Way

3. Government 2.0
Collaborative
Ideally, an open transparent relationship between Government and
governed
Let’s talk about Digital Rights of Way

4. Guaranteeing the Digital Rights of Way
There is a lot to do
Open Data, access to technology, managing change
The User Experience: Making it usable and useful

5. Usable and Useful
Usable: Whatever it does, it
does it well
Useful: Needed and available
at the point of need
IMAGE: MARK MCINTOSH

6. Making it usable and useful
User Experience (UX) Design, User Centred Design (UCD)
Collaborative design processes and methodologies
User-informed, not user-led: why?

7. A User Centred Design Methodology
Research/Analyse
Design
Evaluate
Iterate

8. Why bother?
Stakeholder engagement and collaboration is built in from day one
Better result for the service provider
Better result for the service consumer
Better ROI (and you can verify realised benefits)

9. Questions?
Resources and further reading:
IXDA (Interaction Design Association) http://ixda.org
IAI (Information Architecture Institute) http://iainstitute.org
UX Book Club http://uxbookclub.org
Canberra IA Cocktail Hours http://iacanberra.org
Andrew Boyd facibus@gmail.com @facibus on Twitter